I expressed my opinion during my stay & upon check out -- but, here is my quick rundown.
I stayed at this hotel b/c it was convenient to the event I was attending in Skokie.
Pros: Spacious Room; Courteous Front Desk Staff; Decent Bar/Restaurant Downstairs.
Cons: Noisy at times; Loud Heater/AC Unit (b/c it's an older unit); Slow (& stinky) Elevator; Priority Club Late Check Out Miscommunication.
About the Noise:
Because of the Decent Bar/Restaurant Downstairs -- It was super noisy in my room because they were hosting Fight Night. If there is ever an event in Bar Louie & you're expecting a good night's sleep -- ask to get a room away the surrounding areas of the bar. I was ok w/ it -- since I was out & about. It just surprised me, when I returned to my room after being out and the walls were shaking.
About the Priority Club Late Check Out Miscommunication:
I called the Front Desk staff to ask for Late Check Out -- which they said I could (b/c it was available) at 2 pm on my day of departure.
However, on the day of my departure, I received a knock on the door by housekeeping -- EVEN THOUGH, I had the "Relax/Stay" tag in my door slot -- at: 12:00 pm to ask when I would be checking out.
At that time, I advised her that I was having late check out at 2 pm -- and that I had confirmed that w/ the Front Desk early in the morning (about 1 am).
At 1:00 pm, I got a call -- asking me what time I was checking out by some staff member named, Nancy. I expressed my frustration & confusion to her at the time -- since I had checked this out w/ the Front Desk staff earlier, so I was not understanding all of the confusion w/ my late check out. She scolded me & told me that had I checked w/ the Front Desk -- that there would've been a note. I advised that I had -- and that I had never been treated like this -- at ANY hotel I had ever stayed at. I don't usually ask to check out late -- but, my schedule that day needed a late check out.
When I checked out -- by 2 pm, as requested & planned, I did voice my complaint with the Front Desk staff. I was given an apology by the personnel that checked me out o' my room & a bottle of water from Elizabeth -- for my troubles.
This is the main reason I would not return to this location. Otherwise, it is convenient to all things Skokie, including the highway to get you back to Chicago & the airports. I don't even mind that the hotel is older! But, based on noise & miscommunication w/ the Housekeeping staff, along w/ the Front Desk... not respecting my privacy & requests for relaxation & late check out... this equals a non-return. There are many other choices out there!!
- Official Description (provided by the hotel):
- The Choice for Chicago Hotels...Holiday Inn Chicago North Shore Hotel near Downtown Chicago and O'Hare Airport. Welcome to the Holiday Inn North Shore Hotel. From the hotel's immediate surroundings in Skokie to the heart of downtown Chicago, we offer a full assortment of diversions, services and opportunities. Area attractions include: Downtown Chicago, Brauer Museum of Art, Chicago Botanic Garden, Adler Planetarium, Wrigley Field (Home of MLB's Chicago Cubs), Soldier Field (home of the NFL's Chicago Bears), and Navy Pier to name a few! Area businesses near our hotel include: Life Time Fitness, North Shore Center for the Performing Arts, Music Institute of Chicago, The Winnetka Community House, Bahai Temple, O'Hare Airport, Donald E. Stephens Convention Center, and Midway Airport. ... more less
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- Also Known As:
- Holiday Inn Chicago North Shore Skokie Hotel Skokie
- Holiday Inn North Shore
- Holiday Inn Skokie
- Skokie Holiday Inn