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“Don't stay here its horrible!” 1 of 5 stars
Review of Quality Inn O'Hare Airport

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Quality Inn O'Hare Airport
2.0 of 5 Motel   |   3801 North Mannheim Road, Schiller Park, IL 60176   |  
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Ranked #6 of 9 Hotels in Schiller Park
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't stay here its horrible!”
1 of 5 stars Reviewed June 30, 2013

Don't bother staying here rooms are dirty they smell like mold! The service is horrible breakfast is a disaster! We went to breakfast the lady cleaning was angry about everything started yelling at people who tried to take their food. She locked the door and wouldn't let people in. This hotel is horrible!
The bathroom ceiling was caving in looked like the bathtub overflowed upstairs to our bathroom.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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212 reviews from our community

Traveler rating
    11
    48
    66
    44
    43
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46
71
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Miami, Florida
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 23, 2013

I stay at this hotel every time I commute in for a trip. This hotel is old but VERY clean. This hotel is a two story hotel. However, it doesn't have an elevator. The restaurant is good. They're open late and open for breakfast. Breakfast is a continental breakfast with waffles.

Room Tip: The hotel is 2 story hotel. However, it does not have an elevator.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 21, 2013

I will never reserve a room @ this Quality Inn/Schiller Park @ O'Hare Airport ever again! After landing @ O'Hare @ 10:15 p.m. Wednesday 6/5/2013, checked my Quality Inn info sheet - got to shuttle area by 10:30 - was 58 degrees, just celebrated my 70th (the new "50!!") birthday, was in my shorts, golf shirt & sneakers, had an arthritis-plagued right knee and subsequenly did not see any "Quality Inn" shuttles. Made 2 phone calls to the Q Inn (got voicemail both times!!!) & finally got thru on my 3rd call; was told "oh you have to catch Avistar Shuttle/Quality Inn." Soon saw Holiday Inn, Radisson, Hampton Inn and many other shuttles go by & it became obvious i missed two A. Shuttles which were not marked "Quality Inn." Hung up and soon found an A. Shuttle just leaving (by now it was 11:45, and i was getting colder!). Aboard, i soon checked in @ Q Inn, explaining i had a bum knee/was carrying 2 large pieces of luggage. They still put me in #253 upstairs (no elevators!) and way down to the other end of the building! Assistant clerk was also mad @ me because i said "the dirtbag who answered the phone was snotty to me when telling me it was Avistar shuttle"......he replied "I'm not a dirtbag!" I said, "i was not referring to you directly, just whoever answered the phone." He wanted me to leave, find another hotel while the main clerk took my VISA card and gave me keys. Extending the "olive branch" to the upset clerk, i said i was sorry and offered to shake hands.....he reluctantly did and abruptly left the counter. Got to my room by 12:15 a.m.....room o.k. but the incident stayed w/me til 2:00 a.m. when i finally got to sleep!!!! Need to make this clear: i have Black, Hispanic, Puerto Rican, Chinese and many other ethnic friends.....am NOT a prejudiced person by choice or by daily life, but i'll be hanged and quartered if i'll put up with this kinda crappy customer service from 2 clerks who were clearly not from America!!!!! After checking out Thursday morning, i got my Enterprise rentacar (they "pick u up?") to drive south to Bloomington; while checking in @ the Parke Regency (already sent you an A+++ review on them.....they're awesome!), a very courteous clerk (Shelby!) gave me info on the Hampton Inn/Schiller Park. And before checking out of the Parke Regency on Saturday 6/8, i made a reservation @ the Hampton for my return Saturday night's stay before catching an early flight back to California Sunday, 6/9. Oh and gladly, i CANCELLED my previously reserved Saturday night stay @ the Quality Inn/Schiller Park!!!

Room Tip: Select any other of the many quality hotels near O'Hare Airport.
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  • Stayed June 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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United States
Level Contributor
143 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed June 19, 2013

We were on a return trip from South Africa and needed a transit hotel for 8 hours. Checked in about 10:00 PM and were at the restaurant by it's 6:30 AM opening. Perhaps we were just lucky but we were in a double room in the main building. No smell, room was clean, beds were comfortable but there was no extra blanket to be found. No problem with noise. Breakfast was as described before (high carbs) but coffee was hot so we were happy.... is probably intended to get you by until you can get to a better meal later on.
Shuttle was in a constant loop about every 20 minutes and the drivers both directions were very nice (although the wait time was longer at the night pick-up...40 minutes).
I agree with other reviewers that the staff at the desk appear arrogant and not particularly interested in being helpful. I would return again if I needed a transit stop primarily because we did not experience any adverse events and the price was the best available when we booked.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 18, 2013 via mobile

The worse is the smell - very offensive odor!
Thin walls - can hear snores from next room
Yikes
No elevator to 2nd floor
Staff were extremely unfriendly - sad customer service - not trying to be helpful at all
Do not recommend to anybody
Need updates badly
Shuttle were every half hour not every 15 minutes


Stayed May 2013
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Schiller Park
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 16, 2013

This hotel was horrible! Mattresses stuck in downstairs stairwell....upstairs hallway smelled like urine! Room smaller...sink leaked When we called front desk to complain, they were totally disinterested and made no effort to resolve the problem.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 14, 2013

We checked it for one night after a long flight. Just to start we were told kitchen of the Bela Sera restaurant closes at 10pm, but nevertheless we could order until 1040pm, we arrive 10 20pm. And surprise! Cook had left like 2 hours ago, manager did not even know! We got dinner somewhere else. We asked about breakfast times, and manager clearly said 6-10am, we went downstairs at 9am just to find out it was actually from 6 to 9am. Room is fairly clean, although it needs urgent renovation.
We are looking now for another place to stay, and I personally would not recommend this hotel to anyone.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn O'Hare Airport

Address: 3801 North Mannheim Road, Schiller Park, IL 60176
Phone Number:
Location: United States > Illinois > Schiller Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 9 Hotels in Schiller Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn O'Hare Airport 2*
Number of rooms: 144
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Also Known As:
Quality Inn o`Hare Airport Hotel Schiller Park
Quality Inn Schiller Park
Quality Inn Ohare Airport
Schiller Park Quality Inn

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