This was my second stay at this hotel and my last. I had confirmed a non-smoking room but the room given reeked of cigarette smoke (I am allergic to cigarette smoke). I called the front desk and they promptly sent someone to spray the room with some chemical. Afterwards, my room reeked cigarette smoke and nasty chemical. I asked for a different room but was told the hotel was sold out. In the morning when I spoke with the desk agent, he could care less. I now feel the same about this location. I recommend you avoid at all costs. The location is just to hit or miss.

This was a hotel chosen by my group for a meeting so we didn't have an option on where to stay (unfortunately).

The shuttle was convenient from the airport but upon arriving, the hotel was located behind freight terminals so the view from every window was trucks and loading docks. The reception area was dingy with worn/torn carpets and an older feel.

Staff was uninformed (couldn't tell me where the fitness facility was or help me locate a vending machine) but pleasant enough.

Newly renovated fitness facility was very small and only had cardio equipment and some freeweights.

Rooms were ok but older - the bathrooms were small, cheaply made and had sliding doors on the small tub/shower, something I've never seen in a hotel.

I stay in hotels about 20 - 30 nights/year and frequent Marriotts, Hiltons and Sheratons when I travel for business. This one was not a hotel I'd return to or recommend unless your options were this or a Motel 6.

Free shuttle from the airport, fast, friendly check in. They had made a mistake with my friends' room, so they gave us all free drinks at the bar while it was corrected.
Room was clean, the usual stuff, neither tiny nor huge.
The pool, which was open 24/7, was big and attractive, the exercise room was big enough, and internet access on the hotel computer was free! A second computer is needed, however, to prevent lines. Staff were all very friendly. Food, while pretty standard, was good enough. And all this for $96 a night! (group rate)
I'd come back.

Terrible experience. On the Sheraton Four Points website, our room was represented to be oversized, for the business traveler, with refrigerator. The hotel is old, musty smell, the rooms are undersized (a recliner was placed in front of the nighttable because there was no other room), the air-conditioning in the room and in the lobby did not work properly ( both would not cool below 80 degrees... the staff told us the lobby was so warm "because the front door opens so much") , no refrigerator and the staff tried to get us to believe that all of the hotel rooms in Chicago were sold out during our stay. Long story- short- I found a phone book, called the airport Sofitel Hotel, and stayed in beautiful accomodations for only $14 more per night.
When I complained to Sheraton, they told me to pound stand. Beware of this one!