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“Fantastic Airport Hotel!” 5 of 5 stars
Review of Four Points by Sheraton Chicago O'Hare Airport

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Four Points by Sheraton Chicago O'Hare Airport
3.0 of 5 Hotel   |   10249 West Irving Park Road, Schiller Park, IL 60176   |  
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Ranked #3 of 9 Hotels in Schiller Park
Newark, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Fantastic Airport Hotel!”
5 of 5 stars Reviewed 4 days ago NEW

I stay here frequently for work and couldn't be happier! The rooms are well appointed, recently remodeled and the staff at the front desk is absolutely fantastic. The beds here are among some of the comfiest hotel beds I've ever slept in. Will definitely keep coming back.

Stayed December 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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451 reviews from our community

Traveler rating
    43
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    79
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Tucson, Arizona
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

A typical Four Points in many ways but a surly shuttle driver put us off immediately. It is not the hotel's fault that the airport authority has their shuttle service so far from the airport but they can make up for it by increasing number of shuttles. One group waited 40 minutes for the shuttle while we only waited 25 minutes. When the bus driver stopped I asked if he was going to Schiller Park. His response was "wait a minute". He went to the back of the bus to open the doors for luggage and I again asked if he was going to Schiller Park, Again he responded "wait a minute". Only because a flight crew was boarding with us did I find out it was our bus as well. I always request a room close to the elevators so I am not pushing a luggage cart too far (I'm 76). Our room was near the rear elevators so I still wound up with the long walk. The back elevators were almost too small for the cart and people. We had to ride up separately. The restaurant, although nice, was even further from our room. A pet peeve of mine is deferred maintenance. In this case a sink stopper/plug that would not allow water to remain in the bowl.

Room Tip: If you have a physical impairment, request, in advance, a room near the central reception. There is...
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Green Features: Not aware of their efforts. We were only there one night and did not take in to account the environmental issues other than the waste of water when the plug did not work
  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Travelers are raving about these Schiller Park hotels

Independence,MO
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 2 night in November for training class. Food was great much better than most hotels.
Room was partially updated beds nice but sliding glass door that opened to a super small once balcony did not lock. It was by major highway but heard no noise. Room decor boring
Bathroom not fully updated.
Awful smell in hallway.
Reported to front desk they could of cared less.
Shuttle service to and from hotel nice friendly staff.
I think Four Points are buying older hotels and updated think they should complete at least a floor at a time instead of doing in ipieces. Saw nothing around hotel to walk to.
One elevator working very small and slow.

Room Tip: Close to airport nothing around hotel to walk to. If you want a place to sleep this is good but noth...
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  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have to honest, I stay at a lot of hotels (too many to write about). When they are exceptional (good or bad), I will leave a review. That said, I’m frankly very disappointed by the Four Points O’Hare (in fact, I’m writing this from my room now). On the plus side, it’s close to the airport, the staff (in all areas) is exceedingly friendly and helpful, the gym is decent, and the hotel is undergoing some renovations.
On the downside, the room design is from an age when bathrooms were not big, and things were built differently (it’s to be expected). However, it has electrical which frightened me to use, a hole in the door, broken lamp (with only one bulb working), tattered chair, a broken desk leg, dirty radiators, thread barren linens and carpet without an ounce of padding underneath. Finally, the heat would not reach 69 degrees (though set for 72), and it was definitely cold outside!
It’s really too bad, because I like the location and people, but it just doesn't give me that comfortable or clean feeling.

  • Stayed December 2014, traveled on business
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review, 1 week ago
Dear NHSunFollowers,
It’s very important to us to provide a clean and comfortable experience to our guests, so we apologize for the conditions you described as this is not a reflection of our standards. Please rest assured that we are in the midst of refreshing our property and plan to update our guest rooms in the next phases of our renovation. We will also share your feedback in regard to the upkeep and cleanliness of your guest room with housekeeping and engineering to ensure our guest rooms are properly maintained in a comfortable atmosphere. Thank you for your review, and we hope you will consider giving us another try in the future. Take care.
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Green Bay
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 2 weeks ago

The room was ok, the hotel needs a facelift, the staff didn't fix the heat in my room after I called until I walked back to the front desk. However, the young woman working did offer me a different room since the heater was blowing out cold air. The maintenance person did fix the issue, but I don't think I'll be coming back.

Stayed November 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Shuttle Bus was hour late for pick up but that was not the worst of it. Hotel was terrible. Furnace would not shut off. Sent someone to fix thermostat and it was our bus driver from our pick up! Nothing was fixed so was a very hot night in the room. The desk chair Goodwill would not have taken(see pictures). Rocker switch in bathroom sent out a large spark when the wife used it. Had to use a stick to use switch after that. And the carpet was bad to where we used our shoes to walk around. Only saving grace is they are under renovation. Would not go back until all is complete.

  • Stayed November 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review, 1 week ago
Dear islandloverWisconsin,
We are very sorry to disappoint you during your recent stay. Although we are in the process of renovating our property, we still expect to provide well maintained accommodations and apologize this was not your experience. We will bring your comments to engineering’s attention to ensure these issues are addressed and properly working in the future. Thank you for your review, and we hope you will return to our hotel to enjoy the completion of our beautiful renovation. All the best.
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Adana, Turkey
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 weeks ago

Staff was so helpfull and nice and very smiled face but A/C are problem in rooms and hotel need update.Its old hotel but staffs are very nice they helped mu much Its closed to airport and u they re making shuttle to airport and blue line train if you want to visit down town in chicago

  • Stayed November 2014, traveled solo
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Guest Relations Manager at Four Points by Sheraton Chicago O'Hare Airport, responded to this review, 2 weeks ago
Dear Mustafa E,

Thank you for your review and your honest feedback. We are happy to hear you found our team to be friendly and helpful, something we take great pride in. We're glad you enjoyed our convenient location and will share your feedback with the team. We hope to see you during your next trip to Chicago. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Chicago O'Hare Airport

Address: 10249 West Irving Park Road, Schiller Park, IL 60176
Phone Number:
Location: United States > Illinois > Schiller Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 9 Hotels in Schiller Park
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Chicago O'Hare Airport 3*
Number of rooms: 295
Official Description (provided by the hotel):
Make yourself at home at the Four Points by Sheraton Chicago O'Hare Airport. Located close to O'Hare Airport, we offer a complimentary shuttle service to/from the airport. ... more   less 
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Also Known As:
4 Points By Sheraton Chicago o`Hare Airport
Four Points By Sheraton Chicago o`Hare Airport Hotel Schiller Park
Four Points Chicago
Chicago Four Points
Schiller Park Sheraton
Schiller Park Four Points
Sheraton Schiller Park
Four Points Schiller Park

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