This is a good hotel to stay for just ONE night before catching a plane the next morning - they offer a great airport shuttle that is reliable and leaves about every 20 minutes.

The rooms are small but have just been renovated and the bed was very comfortable.

I agree as others have noted that the hallways leading to the rooms are a bit dingy (maybe creepy) and in desperate need of a facelift - apparently they only had enough money to renovate the rooms.

As a Gold Starwood member this Four Points ranks towards the bottom but if your a road warrior and trying to keep your Starwood status current the price to stay here vs. the Westin or Sheraton might be worth it.

We stayed here one June night before an early flight from O’Hare.

First, the positives. The staff members we encountered were cordial, check-in was quick, and the lobby and other common areas have some great, historic photos of Chicago from the late 19th and early 20th centuries. The guest rooms seem to have been recently renovated; the furnishings are new and contemporary, and everything works. And the rate for the property’s stay-and-fly package was quite favorable.

The bar is a typical hotel bar, though a little dingy. They did have a nice New Zealand Sauvignon Blanc, and the appetizers were tasty and well-prepared, though they seemed to take longer than they should have.

Now, the negatives. The hotel itself is in need of a face lift. The halls have old-school, suspended acoustic ceilings that are quite low and contribute to a claustrophobic feel. The walls of our guest room were paper-thin: we could hear the guests in the next room talking (and they didn’t seem to be speaking particularly loudly), and the traffic noise from nearby I-294 was quite noticeable. To make matters worse, the wall-mounted air conditioning unit was very loud.

The beds, while comfortable, had an odd assortment of pillows. The ones on which we actually slept were super thin, while the others were purely decorative: one was too large and the other too small to actually use as additional pillows. Bathroom towels were among the thinnest I’ve used in a long time. The toilet paper roll was almost empty, and there wasn’t a spare in sight.

We chose this Four Points because the rate at the nearby Westin (at which we usually stay) was much higher than usual. Had I known then what I know now, I’d have gladly paid the extra.

This hotel is way over priced. The rooms are nothing fancy. The bathroom is cramped, but the bathtub had lots of leg room but is a shallow tub. The bathroom is not split, sink, toilet and tub all together. The hallways were hot w/a funky smell and the ice machine on the 5th floor didn't work so had to go down to the 4th floor where it was like a suana there. They've added a new slidding glass door, but didn't bother to remove the old one. so the rooms are about 3 inches shorter now. Has a balcony which is very, very tiny. The bed was so-so comfortable. Not as good as other hotel brands. The business center is "one" computer so get in line. The shuttle driver must think he's Dale jr. He took an exit ramp turn so fast that everyone on the bus had to grab to hold on to keep from sliding out of their seat. The shuttle runs on the 20's. On the plus side. front desk service was painless. I checked in early and also got a late check-out (2pm) w/ no problems. Room had a flat screen tv but I noticed that not all the rooms had them. There's 27 channels which most were the junk channels. Room service was good and very quick. Had the rueben sandwich and asked if they would cook the fries an extra minute for crispness. The food arrived in a short amount of time and was very hot. The pool is indoors w/ a large hot tub. The free hors de vours was empty except for the veggies and dip and no plates to be had. I waited a few minutes but no one came to refill anything at that time. This is a $90-120 a room hotel.

We needed a hotel that was clean, safe and convenient for our 3 night stay to attend a family reunion in nearby Elmhurst on two of the days. Had two rooms. One for my wife and I using Starwood points and another for cash for mid 20’s daughter and her friend. Believe me my ladies are very spoiled and picky and I did not hear one complaint about anything. Remember it is not a resort, just a clean, convenient, value property on the perimeter of the airport, though we did not hear one plane. Spent time at the hotel only to sleep, clean up and nap in the afternoon. This was a perfect location and good value for our needs. Was very concerned by the poor reviews from earlier in the year. Called the hotel and found out the remodel was complete and all the rooms were redone. We were very pleased with room. The bathroom was completely redone with all new fixtures including bathtub, walls, sink, toilet, vanity mirror and lights. Clean and bright. Room was nicely redone--everything was new. Room was not huge but not too small either. Front desk was always well staffed and staff was accommodating, competent and friendly. Have absolutely no complaints. It's not the Ritz and neither is the price. It was a great value for our needs. I see other reviews referred to a gated parking lot--lot was not gated but we didn't care. Got a drink in the bar to take to the room and staff there and at adjacent restaurant was very friendly late at night for the few minutes I was there. I would stay here again for same needs.