We took advantage of the Park and Fly package, on our way to the Bahamas. We are regular Sheraton customers, so thought it would be perfect.

This was the worst Sheraton we've stayed in. Starting with the freezing cold lobby, dark atmosphere, bad layout, etc. The enclosed parking area's gate was wide open, which wasn't a good sign for a secure area, especially at the late hour we arrived.

The room was old, the bathroom had hairs all over the floor and bathtub.

The pool was darkly lit and dingy.

The shuttle driver barely spoke english and was very rude. He failed to inform all of the passengers on the airline that we were flying on that we were at our stop, so at the end of the trip he said we had to get off and take a train back to our terminal. He new darn well what airlines we needed to get off at and just let us stay on. And he picked up some random woman passenger along the way who sat next to him up front.

When we returned, the code that was given to us had expired, so we had to go all the way back to the lobby to get a new code.

We will NOT stay at this hotel again!

I landed here when my airline canceled a flight and had to put me up overnight. The overall impression is grubbiness. Sort of typical for airport hotels, the place looks beat-up and high mileage. I supposedly had a renovated room, but it already showed signs of heavy use, to the point where I was afraid to sit on the bedspread.

There were a few bright spots:
-Front desk staff was friendly, and happily provided me with complimentary toiletries when I explained my luggage was MIA
-Room service was (unexpectedly) fairly high quality, with really good salsa accompanying the quesadilla I ordered.
-Shuttle service to and from the airport was prompt and courteous

I was assigned this hotel by work, and cringed when I received my travel papers. Our parent company stopped using this location because of the repeated complaints (they eventually moved to one of the O'Hare Hyatts), but of course my division's travel people said the Four Points has been renovated. That was half true. As of Jan 2008, the hotel was what I would say is half way through it's renovations.

The guestroom I had on the 7th floor was indeed renovated. They did a decent job. A lot of sloppy work when it comes to paint and bathroom grout. Many of the renovation details were seemingly ignored, making things stick out as renovated.

I found the room to be somewhat clean, but as other reviewers have suggested the hotel's common areas were filthy. Now I understand if the hotel is going through a re-construction, but the items that I saw that could have been cleaned were basic and un-related to the renovation project (dirty room service place settings that sit in the hallways for hours, random dirty towels that look as if they fell off the housekeeping carts).

The bedding was less than desirable. They had a stylish comforter on top of what was just a basic sheet and old brown velux blanket. The pillows were horrendous. They had three decorative pillows and two flimsy nasty pillows for a king bed.

I found the toilet to be weird. It was set in the floor at an odd angle and the flush was weak. It required multiple flushes for what other toilets could take in one flush. The bathroom toiletry products were average.

At the time of writing the hotel's renovation is a big inconvenience. The lobby entrance is closed, and you're left to going to odd entrances to make it to the lobby. The registration desk is closed and a make shift desk is set up on folding tables in a hallway.

Parking and high speed internet were free. The internet was a good speed and easy to connect to via wireless. They did a great job when renovating the room of having multiple power outlets at the desk and next to the bed (no need to unplug a lamp, or run an extension).

My view was of the interstate and the window was absolutely disgusting and filthy. I understand if they've had bad weather, but it looks like they haven't cleaned the windows in years.

We stayed at this hotel after a long exhausting day, thought a Sheraton would be a safe bet. There literally was filth on the floors in the common areas, lobby, hallways etc. Food outside doors was there when we arrived, and same food when we left the next morning. The shower in our room did not drain and after flushing the tiolet once it continued to run. they did move us to another room, non-smoking, guess what it smelled like? I left my shampoo in the first room and ran back to get it (still had the key?) after an hour, AND SOMEONE ELSE HAD SHOWERED IN THE ROOM. creepy, there was a sock (not ours) on the floor and wet towel.