We stayed at Quality Inn(also same owner for Comfort Inn in Schaumburg) for New years Eve & Day(2 nite stay) .Woke up new years day noticed my back was itchy,thought it may have been dry skin.After going home from hotel ,went to sleep that nite and woke up 2 am cause my back was itching so bad( that i was tear my skin offf it itched so bad ) ,looked in mirror to discover that my back red bumps all over .Went to ER next day(doctor wasnt in office )and it was confirmed that it was BED BUG BITES.Contacted hotel manager with proof(she openly admitted that it was common in hotels, WERE??) .Next day had a man call me from hotel claiming to the manager(Phil McKreckin,real name Steve Gore-Hotel owner) turns out that he lied about who he was and then asked me so what would you like me to do about this issue???i told him to replace my bed @ home that i now had to throw out and pay for the disinfecting cost in my home, and his reply was"well thats not gonna happen cause u aint nothing but TRAILER TRASH and aint no one gonna believe you.??? What kind of crap is that??? A HOTEL OWNERS RESPONSE"YOU ARE TRAILER TRASH" goes to show you who the real trailer trash is!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In regards to the above mentioned review, it’s completely false, we have completely renovated our hotel, spent over a Million dollars to make this property a Gold Standard Quality Inn, as recognized by Choice hotels international, it is exceptional!
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Our hotel maintains 2 full time Maintenance personnel in order to make sure our property is above many Hotel standards in this area; in addition to this we have regularly scheduled Visits from a very reputable pest control company to make sure that we are 100% bug free 100% of the time and we definitely are, and never, ever had any issues with that.
Once I heard of the claim, I contacted our Pest control company to perform an immediate inspection of this person’s claims; they were in the very next morning and their inspection showed absolutely nothing, proving that this claim is false.
Our attempts to contact this person proved that there was only one motive behind these false claims, and that it’s financial.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.