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“good nights sleep” 5 of 5 stars
Review of BEST WESTERN PLUS Schaumburg Hotel & Conference Center

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BEST WESTERN PLUS Schaumburg Hotel & Conference Center
3.0 of 5 Hotel   |   1725 East Algonquin Road, Schaumburg, IL 60173   |  
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Ranked #22 of 25 hotels in Schaumburg
Chicago, Illinois
1 review
“good nights sleep”
5 of 5 stars Reviewed August 15, 2013

i must say..this is one of the best hotels me and my new husband has stayed in.we checked in on a friday planning for our wedding on monday,i was already nervous but the front desk people were great.they treated us like royalty,honestly.marsala and kyle were awsome they were very kind and eager to help us.The breakfast was awsome,and we even got complimentary drinks from the bar.our room was clean and updated appliances that all worked.(funny)my husband was so nervous before our wedding that he left our wedding clothes in the room that we checked out of.lol
and when i went downstairs to let the front desk know,they had no problem helping us locate them..overall ..bestwestern made our stay extremely comfortable we would definitely stay there again.you would be very satisfied if u stayed there ...guaranteed.

Room Tip: king rooms with sleep number beds were awsome.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jin P, Front Office Manager at BEST WESTERN PLUS Schaumburg Hotel & Conference Center, responded to this review, August 20, 2013
Thank you for completing the survey regarding your recent stay at our property with an awesome review!

We are glad to hear that you and your husband had a good time before the wedding!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 847-397-1500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

14196 Property
Front Desk Supervisor
BEST WESTERN PLUS Schaumburg Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 people have reviewed this hotel

Traveler rating
    46
    30
    26
    13
    6
See reviews for
30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Toronto, Canada
1 review
1 of 5 stars Reviewed August 6, 2013

This hotel is terrible. The staff are totally disrespectful and RUDE. This is a gouge me hotel. I booked this hotel for $ 65.00 and when they gave the checkout bill it was $ 185.00 . What a rip off I will not recommend this hotel to anybody.
service is lousy and they charge you for breakfast too. I will give them a BIG Zero.

Room Tip: Just stay anywhere else but this one
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  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jin P, General Manager at BEST WESTERN PLUS Schaumburg Hotel & Conference Center, responded to this review, September 6, 2013
Thank you for taking the time to post your review of our hotel and property. Please keep in mind that we are a full service hotel and we offer lot more amenities then a limited service property, All our rates does not include breakfast but we do also offer discounted rates that does included breakfast for up to 2 guests in the room, Please do inquire about that in your next stay with us and you can enjoy the amazing full hot breakfast already built in your rate at a minimal charge then what you would pay for it at the restaurant or buying separately. I apologize for the amount charged on the bill, please let us know if you think that the items described on the bill are invalid and I will be happy to assist you with that.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2013

not what we expected from a best western hotel. too many less than favorable issues. desk employees seem to cater more to specific ethnic groups more than others. Over priced breakfast of $10.00 per person for what is offered. Room heat / cooling very poor. bathrooms small and needs deep cleaning. vending machine for drinks was not working on floor. elevator very slow when working. had to take stairs often to leave or enter floor. Was not pleased with close proximity parking spaces reserved for employee use???? with numerous handicapped spaces in employee lot??? not a hotel to reccomend to others. Employees running in hall nearly knocked down member of my family and not recognized.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Morris, United States
1 review
4 of 5 stars Reviewed August 5, 2013

I would recomment the Hotel to my family and friends. Quality room at the right price. Friendly, professional staff. My room had a Select Comfort/ Sleep Number mattress. I enjoyed selecting my comfort level. It was excellent.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jin P, Front Office Manager at BEST WESTERN PLUS Schaumburg Hotel & Conference Center, responded to this review, September 4, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 847-397-1500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

14196 Property
Front Desk Supervisor
BEST WESTERN PLUS Schaumburg Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Illinois, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed August 2, 2013

Rooms where nice but had some issues. Bed was shaped like a canoe as in me and my wife sunk to the center. the railing on the balcony was very very loose and we would not walk out there as of it. the vending machines where out of order on the first and 3rd floor. other then those issues nothing else real bad to say and it was clean and the people where friendly.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jin P, Front Office Manager at BEST WESTERN PLUS Schaumburg Hotel & Conference Center, responded to this review, August 20, 2013
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Also, when you do come back we would like to give you a free upgrade for your inconveniences'!

If I can provide any assistance, please don't hesitate to contact me directly at 847-397-1500.


Sincerely,

14196 Property
Front Desk Supervisor
BEST WESTERN PLUS Schaumburg Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dolton, Illinois, United States
1 review
5 of 5 stars Reviewed July 30, 2013

My family hosted our 39th Annual Family Reunion here, and from planning to event weekend, the customer service was absolutely wonderful! The location was perfect because it is so close to so many attractions. The hotel itself is beautifully decorated with very comfortable rooms. The staff is professional, accommodating and just generally nice people. Because of the support they provided and their enthusiasm to make our reunion the best it could be, our family had the best time ever! Komal and Laura really helped with the planning. Their expertise, suggestions and willingness to be helpful made the process much simpler than it could have been. Maria really did an excellent job with making sure our two catered events went smoothly, and she was very attentive in making sure housekeeping was satisfactory. The staff at the Entre Bar and Grill was exceptional! Kenny went out of his way to make sure my family had a good time. On Sunday, our last day at the hotel, Kenny and the entire staff on duty that night really "put on the dog" for us. We had a blast! My family members are still talking about what a great time they had from beginning to end. This was the best, most memorable reunion yet (and I think we've started a new trend)! I attribute our reunion success to the entire staff of the Best Western Plus Schaumburg Hotel & Conference Center!! BTW, it is a great place to stay anytime!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jin P, Front Office Manager at BEST WESTERN PLUS Schaumburg Hotel & Conference Center, responded to this review, August 20, 2013
Thank you for completing the survey regarding your recent stay at our property.

We are glad to hear that we helped make your reunion a success and we hope to see you and your family back here next year!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 847-397-1500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

14196 Property
Front Desk Supervisor
BEST WESTERN PLUS Schaumburg Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carson City, Nevada
1 review
5 of 5 stars Reviewed July 30, 2013

I recently attended a conference at the Schaumburg Hotel and Conference Center and stayed here. It is so close to the center I walked back and forth from the hotel. The staff, service, food, and rates were amazing! I highly recommend it.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jin P, Front Office Manager at BEST WESTERN PLUS Schaumburg Hotel & Conference Center, responded to this review, August 20, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 847-397-1500.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

14196 Property
Front Desk Supervisor
BEST WESTERN PLUS Schaumburg Hotel & Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Schaumburg Hotel & Conference Center

Address: 1725 East Algonquin Road, Schaumburg, IL 60173
Phone Number:
Location: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Schaumburg
#11 Family Hotel in Schaumburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Schaumburg Hotel & Conference Center 3*
Official Description (provided by the hotel):
At the BEST WESTERN PLUS Schaumburg Hotel & Conference Center, you will sleep with style. We are a full service suburban hotel located where I-90 and I-53 meet. We are near Chicago's O'Hare International Airport (ORD). We are conveniently located near several exceptional restaurants, a variety of shopping options at Woodfield Mall, several nightlife and entertainment venues and the Schaumburg business district. All of our guest rooms include goose down duvets, 42-inch flat screen LED televisions with DIRECTV and HBO®, free Wi-Fi, in-room microwave, coffee and tea maker, spacious refrigerator and an array of full-service amenities meant to surround you in modern luxury. The hotel features a lounge, full-service restaurant, ballroom, meeting rooms, banquet services, fitness center, business center, suite shop and outdoor pool.All hotel guests are welcome to enjoy complimentary hot breakfast or any dinner entree at our full service restaurant located on the premises. ... more   less 
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Also Known As:
Park Inn By Radisson Hotel Schaumburg
Schaumburg Radisson
Radisson Schaumburg

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