One would expect a high level of professionalism from a Radisson but the hotel was just a namesake one. First the staff who checked us in was horribly rude! He had no idea what good customer service was and we were actually shocked by the way he was behaving. Other than the fact that we did not get the rooms we has booked for, he was not even helpful enough to provide us with a rollaway bed. He kept blaming hotels.com!
The Internet was slow. The room was good but not dusted properly. Moreover we had no toilet paper. We did not get any response even after leaving messages for the housekeeping, so we had to go up and ask for one at the front desk. Then somebody does come in with the toilet paper and leaves it at the door without even knocking or informing us!!
Ridiculous staff and service.

I booked this hotel through united.com for one night on Sat. I don't even know where to start.
First, the condition
When I first got there, it looked pretty good from out side. But the room was not a 3 or 4 star hotel. The carpet was quite old and two lamp out of four weren't working. One phone wasn't working either. Another phone was working but was really dirty.
This hotel is really old and wasn't maintained well at all.
Second, the noise
Maybe it was just for us. Maybe we wasn't lucky. The room number 125. There was a webbing reception and people were running and talking on the hall way. Also right next to this room was an elevator. Constantly making loud noise. We are not picky people. But believe me it was going on until 2~3 AM. I complained and complained but only thing they can do is nothing. The guy at the front desk was no way near the nice or kind. He was keeping saying there was no other room we can move or get refund because we booked it on internet.
In the morning was worse. The other person at the desk didn't seem to care about it at all.

It is a better idea to go rather motel 6 than this "hotel"

I booked through Priceline and the hotel seemed nice. We'd stayed in a Radisson once before and while the staff at that hotel was rude, the hotel itself was nice. This time in Schaumburg, both the staff and the facilities left something to be desired.

I went to check in and was told that Priceline only reserved one room on my behalf. I waited while the agent called Priceline. The agent helping me was the only bright spot in this stay. Her name was Kate and she was professional and friendly. However while I was in line, the gentleman next to me was also having difficulty checking in. He had booked two rooms also and again, the hotel only had reservations for one. However, the agent helping him was very, very rude. She actually told him, "Well we only have you for one. So what are you going to do about it?" Aghast, he sort of stood with his mouth hanging open before he said he thought the hotel needed to fix it's error. The agent: "Well I don't know what you're going to do because it's not here. Sorry." She shrugged her shoulders and just stared at him. I felt so bad for him and relieved that I was being helped by Kate and not this woman.

Our rooms were adjoining which was nice. They only had an outdoor pool which was puzzling; it's Chicago. But it didn't matter anyway; it was broken. The rooms were standard fare; nothing special. Kate greeted me by name on my way out. Thank you Kate for being the only standout feature of the Radisson Schaumburg.

Stayed on a very slow Sunday night for a Monday morning interview. The entire experience was, on balance, so blah.

Took a taxi from the airport and on the ride in realized I had forgotten my portfolio to carry papers to the interview. When I arrived at the front desk to check in, I explained this to the clerk, and asked for his suggestion on where to get one before my morning interview. He handed me a business card for a taxi company, and told me the hotel had a flat rate to the mall. I asked him if there was a store in the mall that would have what I needed. He said he didn't know.

That was the extent of the conversation. And that's exactly the sort of thing that makes me say "Eh..." and give three bubbles to this hotel.

A five bubble answer would have been to bring up the mall's website and see if we could guess on a few stores and call over to see how late they'd be open on Sunday. Then call me the cab.

I could understand the attitude if things were really busy but there was no one else in the lobby and no phones were ringing.

There are other examples of how the service was lacking. I had called a few days in advance to verify room type and give preferences, since I had not made the reservation. I was confirmed for two beds, non-smoking, with a notation to put me in a quiet part of the hotel. When I checked in, I was offered a king -- which was fine, but why the change? -- but was put one door down from the ice machine, at the near end of the hall by the elevator. In fairness, it wasn't noisy, probably because there were so few people in the hotel. But why did the clerk think this was a quiet room?

Asked the clerk about Internet access...
Me: "Is there Internet access in the room?"
Clerk: "Yes."
A better answer would have been, "wired Internet access is available for $9.95 per night, or the wireless is free. Will you need a cable?"

The room was clean, but not overly so. Notably there were a few stray hairs in the bathroom and the balcony had clearly not been washed down in a while. Overall, things weren't dirty, but also not phenomenal.

I had dinner in the hotel restaurant. It was almost completely empty. Service from the bartender was excellent, but the food wasn't very good. Extremely salty. My rate included the breakfast buffet in the morning. Again, food wasn't very good -- quite bland. Service was solid though.

Woke up early on Monday because my wake up call was an hour early. There had been a time change overnight and no one had reset the hotel clocks. When I mentioned this to the desk and explained how I really wished I'd had the extra hour of sleep, they seemed surprised. Then a clerk fixed the time on the hotel phone system. It took him five seconds. Why had no one thought to do this in the 8 hours between the time change and when I told them about it? If the time change had been in the other direction, I would have been an hour late.

I finally received what I considered very good service at check out. I had used the hotel's free wireless access to find a store at which to buy the portfolio. I went to the desk and explained where I needed to go and asked the clerk to call me a cab. She found me an excellent driver (Tariq at Anam-All-Star Taxi of Schaumburg) who took me to the store, then the interview, then came back to take me to the airport. The clerk also properly added my goldpoints number so I'd get credit for the stay and correctly processed my check out very quickly.

You probably get the point by now. The stay was ok but generally unremarkable. Your limbs won't fall off if you stay here, but you'll probably quickly forget the entire experience. Which I suppose is good, because I didn’t end up getting the job anyway.