I worked at a couple of branded hotel in the past, so i am aware of EVERYTHING that could be wrong in a hotel. I traveled cross country from Arizona to Chicago and stayed on a couple of different brands that i was curious about, by far this was one of my best stays ever.... I have have stayed in very luxurious resorts over the years, and again one of my best stays. Staff was VERY courteous and very attentive to every need. Thank you!!