After a terrible experience with an Embassey Suites in Phoenix, I was a little apprehensive when I saw that a conference I was arttending was scheduled here. And, after reading some of the other reviews posted here, I was wondering what type of week I would have during my stay.
I was wrong, and those other reviewers must have had some other bee in their bonnet...this was a wonderful place and I would absolutely stay there again.
Location: The hotel is in an area that seems to be a business park, so it is not terribly convenient to other attractions unless you have a car. We took an airport shuttle from O'Hare which cost $31.00 one way for two of us. The hotel provides a free shuttle to attractions within 5 miles of the hotel, which was fine for our stay. The airport is farther away.
Parking: I did not have a car, but the lot was large and free.
Check-in: Absolutely seamless. We arrived about 3:30 or so -- I showed an ID and credit card and was handed my room key cards that had already been prepared. Check-in was complete in 90 seconds. I can't recall a check-in ever being that fast anywhere I have stayed.
Building, in general: The facility was spotless. The decor featured rich colored tile and very pleasing colors. The plantings in the central courtyard, and the hanging baskets on all seven levels facing the courtyard, were well maintained. There was no clutter. The pool was located in a separate room, so the courtyard, which included the breakfast area, cafe and bar, was very quiet. Four elevators are in the courtyard. Laundry (coin-operated) is on the second floor ($1.50 per load -- so have plenty of quarters).
Room: We had a king bed. The room layout is fairly typical of what I have seen with Embassey Suites although this layout seemed to be a remodeled style with a bit different bathroom layout (small, but you don't have to climb over the toilet to get to the tub/shower). The room included a kitchen area with serving bar, coffee maker, microwave, refrigerator, bar sink, table, sofa, chair, end table, two phones (two lines), two flat panel TVs, computer desk in the bedroom (with high speed wireless internet or ethernet cable), vanity and counter in the bedroom (in additon to the bathroom), hairdryer, iron and ironing board. Cooling and heating were very good. There was plenty of hot water. The room was very quiet during our stay. I only heard one screaming child in the courtyard during my stay.
Meals: Embassey Suites is noted for their free breakfasts and this no exception. Their layout was well thought-out here as everything was arranged in one line, starting with your cooked-to-order eggs and progressing to oatmeal, cereals, breads, and drinks (juice, coffee & tea, soft drinks and milk). I was attending as part of a large conference and the hotel opened breakfast 1/2 hour earlier to compensate, but also added an additonal buffet line that included scrambled eggs, potatoes (or pancakes / French toast), meats and fruit. The staff was very efficient in keeping the lines stocked and tables cleared.
The in-house cafe featured New Orleans cuisine. The menu was a bit limited in some respects but of sufficient variety that I ate something different each night of my stay. Service was adequate and speed of service seemed to be dictated by which cooks were on duty (one set favored getting room service orders out first instead of those ordering in the the restaurant).
Lunches provided during my conference were great -- though those items did not appear on the cafe menu. Too bad. The bar and cafe also offer pizza.
The hotel also offers a free manager's reception from 5 to 7 PM with free drinks from a selection.
Conference area: Our group occupied the entire suite of conference rooms. The only fault I could cite here was that the restrooms were probably not of adequate size, but it still worked.
Gift Shop: There is a very nicely stocked small gift shop off the lobby carrying the requisite souveniers but also snacks, beverages, toiletries and other items at reasonable prices. By the way, buy your pop / soft drinks here since the 20 ounce bottle is $2.00 as opposed to the $2.50 in the vending machines on each floor. The staff was very courteous and helpful
Staff: With only one exception, the staff was amazing -- all were very helpful and went out of there way to make sure everyting was right. The sole exception was a young gentleman on the evening shift who was too full of himself -- thus he tended to be curt and abrupt. He also failed to record a needed wake-up call one day, so we avoided him like the plague after that and had no other problems. The staff went out of their way to meet the needs of our conference (which ran from 7 AM to 6:30 PM each day). My wife, on two occasions, heard supervisors reminding staff that we were working long hours and would be very tired, so please make life easy for us.
Maid service was exceptional and quick -- leave the room for a copuple of minutes in the morning and everything was made-up and spotless when you returned.
The only other minor disappointment with the staff was when we arrived, we asked about a place to eat. We had been traveling 9 hours and were hungry. It was another hour and a half before their cafe opened, but they gave us a sheet listing local eateries and attractions. All were were not withing what seemd to be a comfortable walking distance when we were so tired. Not having a car and not wanting to take a shuttle just to get a small bite to eat, we decided to wait. On the last night of our stay, while taking a short walk, we discovered three fast food places, a steak house, small oriental cafe and a 7-11 convenience store behind a row of trees behind the facility. It would have been nice to know that.
Shuttle: The hotel provides a free shuttle to area attractions, such as the large Woodfield Mall. The world's largest IKEA is nearby. The shuttle will also take you to the nearest commuter rail station (about 15 minutes) but you need to schedule a time. We did that, but while the shuttle was at the hotel, the driver was not available. The hotel simply loaded us up in a cab and told the driver they would sign for it. That was totally unexpected, especially since we were not in a rush. By the way, a train into Chicago costs $4.30 one way and takes about an hour.
All-in-all, I highly recommend this hotel.
- Official Description (provided by the hotel):
- Our impressive all-suite hotel in Schaumburg offers value added amenities that will save you big; welcome to the Embassy Suites Chicago - Schaumburg/Woodfield. We're located just 9 miles from the Chicago O'Hare (ORD) airport, and just minutes from the infamous Woodfield Mall. We offer complimentary local area transportation to nearby business and attractions, within a 4 mile radius. Hotel guests can enjoy our complimentary cooked-to-order breakfast daily, and our complimentary evening reception. All of our 2-room suites come equipped with a refrigerator, microwave, coffeemaker, and WiFi. Groups and meetings can take advantage of our 8,000 sq/ft of flexible event space, perfect for weddings and business meetings. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Priceline, Cheap Tickets, HotelTravel.com, Expedia, Hilton Hotels, TripOnline SA, Agoda, BookIt.com, Hotels.com, Despegar.com, getaroom.com, Booking.com and Tingo so you can book your Embassy Suites Hotel Chicago - Schaumburg / Woodfield reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Hotel Chicago
- Schaumburg Embassy Suites