I travelled from Ireland to Schaumburg for a week for business in the area and brought my 2 grown up daughters with me so they could shop. That was the reason I stayed here, because of the 2-room suites which meant I could get up early each morning without disturbing my daughters.
Some good things about the hotel and some bad. From a good perspective, the rooms were fine, clean and comfortable and the staff were in general, very nice and very helpful, both to me and the girls. I am a Hilton HHonors Gold member and we did get some nice treatments such as a late checkout (4pm) and the hotel paid for a taxi to bring my daughters to the mall one day when the shuttle bus was busy.
However, there were about 160 13-15 year old teenagers staying in the hotel and it was terrible. They were inadequately supervised most of the time and the noise was awful, right throughout the night. Running through the corridors, shouting and yelling in the lobby area, which because of the atrium reaching every single floor and every single room made their arrival sound like a riot each night. Phoning to the front desk on several occassions made little diference. We also had to move rooms, because the room directly above us had a group of kids who sounded like they were trampolining all night long. And then there was the morning when one of the unsupervised kids though it would be funny to put iced donuts through the bagel toaster, almost setting fire to the machine and making it unusable for other guests.
It was definitely this group which caused all my issues during this stay, but I still blame the hotel managment for dealing with them badly. They should have all been housed on the ground floor, away from other guests and the hotel should have had additional security to keep them away from other floors and under control while they were there.
This hotel stay was no fun :-(
