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“Excellent Staff!” 5 of 5 stars
Review of Chicago Marriott Schaumburg

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Chicago Marriott Schaumburg
3.5 of 5 Hotel   |   50 N Martingale Road, Schaumburg, IL 60173   |  
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FREE Wi-Fi
Ranked #16 of 25 Hotels in Schaumburg
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
“Excellent Staff!”
5 of 5 stars Reviewed April 29, 2014

While location is certainly a key factor when picking a hotel, the hotel staff matters most to me when I'm on the road. These days, I spend more than half my nights in a hotel, so when a hotel staff combines friendly professionalism with excellence of service, that means more to me than the perfect location. I've been staying here for several days and will be here for several more, and I give this hotel a 5 star rating not only because it lives up to the Marriott standard in terms of the facility, but more importantly because staff such as Amanda S, Julio B, Shaun H, Lin, plus every single person I've had contact with at the front desk and in housekeeping make me feel like a valued customer with every interaction. And by the way, they also have the best chicken vegetable soup in town!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richard H, Manager at Chicago Marriott Schaumburg, responded to this review, May 12, 2014
Greetings, AKTR2014,
Many thanks for the flattering review of our hotel's service to you.
Our team thoroughly enjoys being attentive and 'of service' to all guests. They will be pleased to know they did so well to enhance your enjoyment. Our chicken & vegetable soup is house made by our Chef and is indeed delicious! We look forward to seeing you on your upcoming
visit.
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322 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • English first
  • German first
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English first
Greenwich, Connecticut
Top Contributor
352 reviews 352 reviews
30 hotel reviews
Reviews in 76 cities Reviews in 76 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed April 26, 2014

First time at this hotel. I must say it was really friendly ,clean, and the beds was as comfortable as
I have stayed in. The room was quiet and very nice size. The bathroom was a little small but
Nice showers. Everyone was pleasant. Room service was fine. The towels were very plush and better than most. The restaurant for breakfast was excellent. Omelette station with a very good chef. Many choices and great selection of fruits.
For platinum members the concierge level was top notch.
Great selection when coming back after a hard day of work.
With multiple TVs .
Has free parking which is a plus.
Just makes you feel comfortable.
Will surely come back

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcCallum2014, General Manager at Chicago Marriott Schaumburg, responded to this review, April 27, 2014
I am not sure there could have been a better review if we wrote it ourselves! Thank you so much for taking the time to say such nice things about our hotel. You touched on almost everything we offer to our guests and you were very generous with your praise of our service and our staff. Please do come see us again during your next trip to the Chicago area. Thanks again!
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Davenport, Iowa
1 review
5 of 5 stars Reviewed April 21, 2014

Any time I come to Schaumburg I stay at the Marriott. My stay started with the great staff of Daniela and Marsela at the front desk.They greet you with a warm smile after a long trip. Marriott hit a homerun when they hired these two young ladies. The rooms are very comfortable with plenty of room.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcCallum2014, General Manager at Chicago Marriott Schaumburg, responded to this review, April 22, 2014
Thank you for your loyalty to our hotel and for your kind comments about Daniela and Marsela. We really appreciate that you are a regular guest and that you took the time to tell us how much you enjoy staying with us. We look forward to being of service again soon.
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Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2014

The Marriott Schaumburg provided great service and exceeded all of our expectations. When they learned I was in town to audition for a TV show, Daniela and Marsela sent up a fruit basket wishing me luck! Thanks ladies!

The room was very clean and amenities galore! I highly recommend the Marriott Schaumburg. Mr. Marriott had this facility in mind when he created the franchise.

Room Tip: Hotel has a great lobby and the rooms are very clean. However, there's no tub to take a bubble b...
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcCallum2014, General Manager at Chicago Marriott Schaumburg, responded to this review, April 21, 2014
Wow, pretty exciting that we were hosting a potential TV star! Thank you very much for the very nice comments about the cleanliness of our hotel and all of our amenities. Your recognition of Daniela and Marsela, who went the extra mile to provide a personal touch to your stay is much appreciated. We hope the audition went well and that we will be seeing you again soon ...here or on TV!
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Iowa
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 15, 2014

Stayed this weekend for a workshop. Room was very clean and comfortable with flat screen HD TV. Wi-fi free in lobby but $10/day in room. expected it to be fee. Free parking. Close to Woodfield Mall and restaurants. Good location to highway for access to Chicago and north.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcCallum2014, General Manager at Chicago Marriott Schaumburg, responded to this review, April 16, 2014
Thanks very much for staying with us during your workshop. We are glad to see that our accommodations provided all you needed for a comfortable stay. Thanks also for mentioning how convenient our location is to area shopping, restaurants, and all that Chicago has to offer. We hope to see you again soon.
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1 review
3 of 5 stars Reviewed April 11, 2014

Too far from downtown chicago with traffic. $9.99 starting price for WiFi. I expect free WiFi from hotels. Pool is ok. Restaurant is too pricey. No restaurants close by. Overall...meh. Will not be staying here again.

  • Stayed April 2014
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcCallum2014, General Manager at Chicago Marriott Schaumburg, responded to this review, April 15, 2014
We are very sorry that you were inconvenienced by the traffic heading into downtown Chicago and that you did not approve of our restaurant and Wi-Fi pricing. Actually, our pricing is quite favorable when compared to other hotels in our area. Many of the over 200 restaurants in Schaumburg are within 5 minutes of our hotel and we offer free shuttle service to all of them. I am sorry if this was not communicated to you. We hope you will reconsider and join us for a more enjoyable future stay.
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 11, 2014

The food at the hotel was awesome, thanks to chef Julio.

The staff manager Schaun was the very polite and helpful. I had been under the weather and they went the extra mile to make my stay as comfortable as possible.

A big thank you to intern Alex at the bar and restaurant. It was simply an awesome stay.

Thank you all very much and l would like to come back soon.

Room Tip: All rooms are well insultated from noise.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcCallum2014, General Manager at Chicago Marriott Schaumburg, responded to this review, April 13, 2014
We are all very pleased to know that you enjoyed your stay with us and that several individual members of our staff went out of their way to provide that extra touch of personal care and service that made you more comfortable when you were a bit under the weather. I hope you are feeling better and will return to see us again soon. Thanks very much for taking the time to share your thoughts with us.
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Additional Information about Chicago Marriott Schaumburg

Address: 50 N Martingale Road, Schaumburg, IL 60173
Location: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Schaumburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Schaumburg 3.5*
Number of rooms: 398
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Also Known As:
Chicago Marriott Schaumburg Hotel Schaumburg
Marriott Schaumburg
Schaumburg Marriott

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