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“Conveniently located, good service” 4 of 5 stars
Review of Chicago Marriott Schaumburg

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Chicago Marriott Schaumburg
3.5 of 5 Hotel   |   50 N Martingale Road, Schaumburg, IL 60173   |  
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Ranked #18 of 25 Hotels in Schaumburg
Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Conveniently located, good service”
4 of 5 stars Reviewed May 8, 2013

The staff could not have been nicer. The room was clean and comfortable, maybe just a little "dated", but nothing that would keep me from staying again. Conveniently located to the highway and businesses in Schaumburg.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maz I, General Manager at Chicago Marriott Schaumburg, responded to this review, May 31, 2013
I would like to thank you for your wonderful comments and perfect scores in all areas regarding the hotel. Our associates are some of the best in the business and genuinely take pride in what they do everyday. We are currently in the process of renovating the guestroom bathrooms, and we are slated to start a room renovation early next year. We look forward to your next visit to the area.
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298 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • German first
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English first
Northern California
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 2, 2013

Room was comfortable although unremarkable. We have had two separate stays in the past couple of weeks for family events, both times the hotel was teeming with soccer teams. The hotel is very close to a large soccer field complex and apparently hosts many of the players and their families. The first afternoon we checked in we had just returned from an international flight and the sound of giggling girls, footsteps running up and down the halls, and doors slamming made us very worried that afternoon. In fairness, it was quiet in the night and we were not bothered while sleeping. The second stay we invited guests back to the hotel for a night cap and the bar was packed (I guess the parents need a break too). Again, no noise in the room, but the lobby and public areas were chaotic with parents, families, and groups of giggling girls coming and going day and night.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maz I, General Manager at Chicago Marriott Schaumburg, responded to this review, May 31, 2013
I would like to thank you for your wonderful comments and perfect scores regarding cleanliness, friendliness, location, and sleep quality. That particular weekend was indeed a soccer weekend. We are conveniently located with in walking distance to the fields which makes us a popular choice for the tournaments. We look forward to your next visit to the area, and appreciate your loyalty to the hotel.
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Tampa, Florida, United States
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 1, 2013

This is my second review on this hotel after my second stay last month. Despite have an unpleasant experience, I thought I should give it a try since I was impressed with the attentive resolution by the manager Mr.Migidi on the issues last time. This time, I could see that the services had improved with great timeliness. The lady in the breakfast bar was not friendly, but it is understandable given that she has to face straightlaced business professionals (only) in this business hotel. The hotel could get better with some upgrade. There are some places like the lobby and the lounge that gives you a time travel to 90s or 80s. Altogether, this hotel is strictly for people who stay for business and it should work out very well for them. Thanks Mr.Migidi for reinstating the marriott trust,.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maz I, General Manager at Chicago Marriott Schaumburg, responded to this review, May 31, 2013
Thank you for taking the time to write your review, and your great comments regarding Migidi and the team. The cleanliness and service scores you gave us reflect the commitment from the team. We look forward to your next visit to the area.
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Suburban Area of Chicago, IL
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 29, 2013

I spent the past weekend at this property and found everything to be very nice. However, there were several grade and high school groups staying there over the weekend for various functions, and it was next to impossible to enjoy the pool or the pool area, even though I looked in on it several times. It was very loud and crowded each time, and when I was back in my room, I heard many groups of unsupervised children laughing, shrieking,and running up and down the halls for several hours. I can't fault the hotel for any of this, but wish some concessions (e.g., restricted pool hours for children) could be put in place so that paying adult guests could also enjoy the facilities.

Room Tip: Ask for a rooom facing the wooded area, rather than the expressway. It's quiet, scenic, and attr...
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maz I, General Manager at Chicago Marriott Schaumburg, responded to this review, May 31, 2013
On behalf of all of us at the Schaumburg Marriott, I would like to thank you for your wonderful comments and scores. The hotel did happen to have several large groups in that particular weekend, and the pool area was extremely busy. We have opened the outdoor pool as well for the season, and hope that you come back to visit us to enjoy the outdoor pool.
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Bartlett, Illinois
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 8, 2013

I stay at this property often as I get a good deal from a third party discount site, however it's just pretty average. The beds are comfortable, the bathroom is tiny, and the decor is 'okay'. The staff is really nice, but I have found on a few occasions that when I have asked them to call me a cab, they claim to and the cab mysteriously never arrives.

My major gripe about this property is that once in the room, there is next to NO cell phone reception. Especially rooms on the fourth floor for some reason. It's super annoying.

Room Tip: Sign up free for a Marriot's reward card, then you don't have to pay 25 dollars to have a fr...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maz I, General Manager at Chicago Marriott Schaumburg, responded to this review, May 31, 2013
Thank you for taking the time to write your review. I very much appreciate your wonderful comments regarding our staff. In regards to the size of the guest bathrooms we have started a renovation this week and should be complete by late summer. We look forward to your next visit to the area. Please feel free to call me with any questions that you may have.
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Toronto, Ontario
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 5, 2013

I travel here for business and can tell you that the reception by all staff exceeds any other hotel I have ever stayed at. From the moment you arrive you are pleasantly greeted and made to feel that everyone in genuinely pleased that you are there.

Hotel is sparkling clean and the rooms are perfect for what I need. The room service exceeds expectations every time.

First hotel ever to make business travel feel like a mini vacation.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maz I, General Manager at Chicago Marriott Schaumburg, responded to this review, May 31, 2013
I would like to thank you for taking the time to write your review. Our staff truly is the most valuable asset with have. They are a great group of individuals who genuinely love what they do. Your perfect scores all across the board are very kind. We understand that everyone would much rather be at home than traveling, and our goal is to make every stay as close to your home as possible. We look forward to your next visit when in the area.
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1 review
3 of 5 stars Reviewed April 5, 2013 via mobile

Horrible customer care! We made a reservation and the lady at the counter would not let us check in early. This is after she had initially told my wife the she could check us in, but she seemed to change her mind after my wife went out to the car to get the reservation information. She said that it would be an inconvenience for her to stop what she was doing. If she stopped she would have to stay to work past her shift. Even after my wife explained to her that we had just driven from out of state, had our daughter in the car and we were very tired, but she didn't care about our situation nor that it was 3:00am and we were extremely tired. She still had the audacity of telling my wife she was more than welcome to wait in the lobby until check in time, which was at 3:00pm.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maz I, General Manager at Chicago Marriott Schaumburg, responded to this review, May 31, 2013
On behalf of the entire staff please except my apologies for the encounter you experienced. This is totally unacceptable behavior, and is truly an anomaly not the norm. I have spoken with the entire front desk team regarding your experience and they have all been through a service training class. I am glad to see that the rest of your stay went well along with your perfect scores in cleanliness and value paid. I hope that during your next visit to the area that you will give us an opportunity to host you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chicago Marriott Schaumburg

Address: 50 N Martingale Road, Schaumburg, IL 60173
Location: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Schaumburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Chicago Marriott Schaumburg 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Chicago Marriott Schaumburg Hotel Schaumburg
Marriott Schaumburg
Schaumburg Marriott

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