Wow. We're easy to please platinum Marriott Rewards members and service was so lacking at this property. Reserved a king room in the tower - specifically requested a quiet tower room. Their concierge confirmed in an email (I have it) that a king quiet room in the tower was awaiting our arrival --- not so.
At check-in, was given a room 2 floors above the open atrium bar area. I called down to reception to request the tower room I was promised, but was told "not available- no rooms in tower are available". No problem, I said. WRONG answer. Saturday night- wedding party. Yelling, Screaming, cursing until 3am.from the bar atrium. Front desk/security unable or unwilling to quiet the bar patrons. Last straw? Front desk offered to move us to a quiet tower room at 1am--- the room they'd confirmed originally in the email they sent me... No thanks.
We'll choose the Westin or Sheraton next time.
- Official Description (provided by the hotel):
- Discover modern sophistication from a powerhouse hotel in Schaumburg featuring contemporary design that is expressive, yet functional at the Renaissance Schaumburg Convention Center Hotel. Located near IKEA, Woodfield Mall and upscale dining, this Schaumburg, Illinois hotel provides complimentary shuttle service to top area attractions. Boasting spacious, yet modern rooms and suites with oversized bathrooms and a media connectivity center, guests can rest and recharge in style. Indulge your senses at the award-winning Sam & Harry's, serving sizzling steaks and fresh seafood, or relax with friends and co-workers in the stylish Club Lounge. Enjoy our sparkling pool and fitness center and stay connected with our business center and complimentary wi-fi in public spaces. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Schaumburg Hotel Schaumburg
- Schaumburg Renaissance