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“Home Away from Home” 5 of 5 stars
Review of Hilton Garden Inn Schaumburg

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Hilton Garden Inn Schaumburg
3.0 of 5 Hotel   |   1191 Woodfield Road, Schaumburg, IL 60173   |  
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LEGOLAND Package
Ranked #4 of 25 hotels in Schaumburg
Texas, United States
1 review
1 helpful vote 1 helpful vote
“Home Away from Home”
5 of 5 stars Reviewed January 4, 2014

My experience with Hilton Garden Inn was great! I would recommend to all friends and family. The minute that I walked up to the desk, we received a warm and welcome smile from the front attendants. The customer service from the housekeeper manager to the staff members were excellent!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Hilton Garden Inn Schaumburg, responded to this review, January 6, 2014
Dear Andretta,

Thank you for choosing the Hilton Garden Inn Schaumburg for your travel needs. I am so very happy to hear that everyone you encounted was pleasant and helpful. I know the staff will be thrilled to read your comments so thank you for sharing that with me. I hope to have another opportunity to host you again in the near future! Have a good day and a prosperous New Year!
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282 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Bristol, United States
1 review
3 of 5 stars Reviewed January 4, 2014

This hotel, was okay I thought that by paying more to stay in a nicer hotel I would get a better experience. But people were loud in the lobby all morning. I get it was New Years Eve but come on plus I don't believe most of them were guest. There was absolutely no parking, people had to park across the street walking dangerously in the snow.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Hilton Garden Inn Schaumburg, responded to this review, January 6, 2014
Hello Kirsten,

Thank you for choosing our hotel for your NYE's getaway. I am truly very sorry that the folks in the lobby were too loud for your comfort. That is not typical of our hotel throughout the year so I do hope that you will give us another opportunity to host you again. Thank you very much for posting your review on Trip Advisor and I hope you have a wonderful day and a great New Year!
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new york, United States
1 review
5 of 5 stars Reviewed January 2, 2014

Great stay at a Great hotel. Friendly Staff with an overall pleasant attitude. Great beds made for a good nights sleep. The staff was very nice and super helpful. Brian Alvarado the bartender is one of the best employees they have very welcoming, charming, and very funny to talk with. Looking forward to coming again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Hilton Garden Inn Schaumburg, responded to this review, January 6, 2014
Hello Paul,

Thank you for choosing the Hilton Garden Inn Schaumburg for your accommodations. I am so glad to hear that you enjoyed your visit with us. I am especially pleased to hear that Brian was such a pleasant part of your experience. I will be sure to share your comments with him and his peers. Thank you very much for sharing that with me. I look forward to your next visit with us. Have a wonderful day and a prosperous New Year!
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Schaumburg, United States
1 review
5 of 5 stars Reviewed December 28, 2013

This was a wonderful hotel. My family stayed here over the Christmas holiday in 2013. We were very pleased with our room and the friendliness of the staff. The only part we didn't like was the meal service in the morning for breakfast (which by the way is not free). We felt as though our waiter was staring us down and waiting for us to leave. Because we felt rushed by the awkward waiter we didn't enjoy our meal and felt very weird about going back for seconds.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Hilton Garden Inn Schaumburg, responded to this review, December 31, 2013
Dear Vinoo,

Thank you for choosing the Hilton Garden Inn and for taking the time to review our hotel. While I am very glad to hear that you enjoyed the clean and comfortable accommodations, I am truly very sorry that your dining experience did not match the rest. I will be sure to share your comments with my team and I sincerely hope to have you back at our hotel for another try. Should you wish to discuss this further, I would be more than happy to speak with you. I can be reached at 847-524-0455, ext 6600 or via email at nicole.coghlan@hilton.com. Again, thank you for your time and your business and I hope you have a wonderful and safe holiday season.
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Madsion, United States
1 review
3 of 5 stars Reviewed December 28, 2013

Beds are too soft, despite sleep number beds. it does not work. Also not enough pillows. Value was great if we were not overcharged at check out. We did not receive a complimentary breakfast which over the holiday would have been nice.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Hilton Garden Inn Schaumburg, responded to this review, December 31, 2013
Dear Amy,

Thank you for taking the time to complete a review of our hotel. I am sorry that you found the beds to be too soft. Additionally, I am concerned that you state you were overcharged at check out. I would certainly like to speak with you so that I can review your bill to ensure that everything is in order. I can be reached at 847-524-0455, ext 6600 or via email at nicole.coghlan@hilton.com. Again, thank you for your time and your business and I hope I have the opportunity to speak with you. Have a wonderful and safe holiday season.
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St. Louis, United States
1 review
5 of 5 stars Reviewed December 24, 2013

The lady who was checking us out, if you could even say that, seemed like she was rushing us out the door, did not leave us ask her if we could pay with different credit card. Other than that we had good stay, and the overnight gentleman, as well as, the gentleman who checked us in, I believe his name was Robert, were great, and nice!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Hilton Garden Inn Schaumburg, responded to this review, December 31, 2013
Dear Teodora,

Thank you for taking the time to rate your visit on Trip Advisor. I will be sure to share your wonderful comments about Robert and the overnight staff person who accommodated you. I hope you and your family have a wonderful holiday season.
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A TripAdvisor Member
4 of 5 stars Reviewed December 23, 2013

The Hilton in Schaumburg is a very pleasant hotel. The accomodations were quite adequate for the price in which we paid. The pool was nice as the restaurant looked good, even though we didn't visit either. The only issue was at the time we stayed the elevators were very loud and seemed to work very slow. Otherwise good choice to stay, everything was extremely close, restaurants and shopping.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole C, General Manager at Hilton Garden Inn Schaumburg, responded to this review, December 31, 2013
Dear Guest,

Thank you for taking the time to review our hotel on Trip Advisor. I love that you found our hotel to be very pleasant at a good price and conveniently located to shopping and restaurants. I hope to have another opportunity to host you again if you return to the area. Once again, thank you for your time and I hope you and your family have a wonderful and safe holiday season.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Schaumburg

Address: 1191 Woodfield Road, Schaumburg, IL 60173
Phone Number:
Location: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Schaumburg
#3 Family Hotel in Schaumburg
#6 Business Hotel in Schaumburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Schaumburg 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Schaumburg is located in the northwest suburbs of Chicago and puts guests in close proximity to many fun places like Medieval Times Dinner and Theater, Arlington Park International Racecourse, IKEA, and Woodfield Mall. Guest rooms offer complimentary high-speed Internet Access, a mini-refrigerator, and a microwave. The property also features an indoor pool, whirlpool, fitness room, and on-site dining at the Great American Grill. ... more   less 
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Also Known As:
Hilton Garden Inn Schaumburg Hotel Schaumburg

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