I've stayed at Marriott properties--including Courtyard hotels--all over the world. This was the rudest I had ever encountered. Upon check-in at this hotel, I was curtly informed by Gaby, the clerk on duty, that Elite Gold status is not honored at this hotel. When I said that was odd as I've stayed at Marriott hotels all over the world and never experienced this kind of treatment, she shifted gears and said it was because I had used the AAA discount (I am gold at the auto club too) so I would not get breakfast, coffee or such. I replied this was crazy and she said, "yeah, a lot of people complain, but that's the way it is." Adding insult to injury was the fact that I could have stayed at the Hampton Inn for less across the street (with breakfast) or the Hilton Garden Inn for less with breakfast. When I drove down to the Hilton Garden Inn to pick up a colleague, I explained the situation. A clerk overheard me and asked if I was gold at Hilton. When I replied, "yes," she said I was welcome to a free breakfast although I was staying at the Courtyard! Guess where I am going when I return to Saint Charles in coming weeks? It sure ain't the Courtyard! So, I overpaid for a rude hotel with cold water in the shower (takes ten minutes to get warm) poor housekeeping, and paper thin walls. If you are used to Motel Six, then this place looks OK. If you are a business traveler, save your firm's money and stay at a less expensive and better hotel. This isn't Russia. You do have choices. I will NEVER give these clowns another dime of my money.
- Official Description (provided by the hotel):
- The Courtyard Chicago St. Charles hotel is nestled on a quiet corner, just a mile from downtown and within walking distance to shops and restaurants. Our hotel near Chicago serves a charming historic town on the Fox River, less than an hour from downtown and within easy reach of area airports. Shop nearby Charlestowne Mall or attend events at DuPage Expo Center. You'll feel right at home in a comfortable St. Charles hotel room featuring a large work area, in-room coffee and complimentary weekday newspaper. We also offer complimentary wireless Internet access throughout the hotel. Start your morning off with reasonably priced breakfast options or a Starbuck's coffee. After a day of meetings or shopping, rejuvenate in our indoor heated pool or whirlpool, or relax by the fire in our cozy lobby lounge featuring a full bar. And if you're hosting a rehearsal dinner or looking for accommodations for overnight guests, we can customize a wedding package just for you. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Chicago St. Charles Hotel Saint Charles
- Courtyard Saint Charles
- Saint Charles Courtyard
- Saint Charles Marriott