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“friendly and clean” 4 of 5 stars
Review of Courtyard by Marriott Chicago St. Charles

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Courtyard by Marriott Chicago St. Charles
3.0 of 5 Hotel   |   700 Courtyard Drive, Saint Charles, IL 60174   |  
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Ranked #3 of 12 Hotels in Saint Charles
Top Contributor
113 reviews 113 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
“friendly and clean”
4 of 5 stars Reviewed November 23, 2012

very friendly staff, clean rooms which were much bigger than even a typical marriott rooms

location is ok, easy to find when you know where it is, but no obvious for someone who doesnt know the area.

Pool was clean and well staffed.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review, November 26, 2012
We are so glad to hear that you and your family had a wonderful experience at our hotel. Friendly and clean is the key to keeping our guests happy. We are proud that you choose our hotel when you visit St Charles. Thank you for taking the time to share your stay.
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76 reviews from our community

Traveler rating
    37
    24
    13
    1
    1
See reviews for
17
9
4
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed November 18, 2012

Very courteous staff, very clean modern rooms with good availability to a variety local attractions. You get food, nightlife, and entertainment all with in 5 minutes of the hotel. What ever you can not walk too the shuttle is available to get you we're you need to go. I am a corporate pilot and have stayed at several other hotels in the area, the staff is by far the friendliest and always ensure a pleasant experience.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review, November 26, 2012
We do love our pilots! Thank you for taking the time to share your comments. We appreciate your business and are very happy to provide a pleasant hotel experience for you.
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Geneva, Illinois
1 review
5 of 5 stars Reviewed November 16, 2012

Used the Courtyard by Marriott in St. Charles for all our wedding guests and we/they received excellent service. All welcome packets were handed out and everyone was happy with the hotel staff and bar/restaurant. Will use it again for our next daughter's wedding next October.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review, November 18, 2012
When it comes to someone's special wedding day, it is very important that the hotel delivers a flawless experience. We feell very lucky to be a part of this special day for our guests. To see family and friends get together for such a joyous experience is a rewarding part of our jobs. We are very glad to hear that you had a wonderful time at the wedding as we look forward to the next one in October. Thank you very much for sharing your experience.
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Indianapolis
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 14, 2012

This hotel really understood our needs as a group of families travelling for hockey in the area. They were accomodating, welcoming, and friendly with our 13 year old boys, who are generally well behaved. The desk staff allowed them to play xbox in the lobby, which drew a crowd and kept them entertained and out of everyone else's hair. They customized a breakfast for our group, and allowed us to use the space throughout our stay. They even assisted us with finding a local restaurant to deliver a team meal. The hotel was beautiful and conveniently located. We would definitely recommend this hotel to anyone.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review, November 18, 2012
We appreciate your kind comments about the hotel. Our staff meets after we have groups in the hotel and we find ideas on how to make the stay better based on our customer. We have had many hockey groups come to the hotel. Having this experience has educated us on how to make future hockey groups have a perfect stay. We are so glad to hear that we accomodated all the needs of your group. Thank you for sharing your comments!
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Fort Wayne, Indiana
1 review
4 of 5 stars Reviewed November 12, 2012

I travel a lot for business and this is a great place to spend the night. The lobby is welcoming and looked to be newly remodeled. The front desk crew was great to deal with and very helpful. Excellent service from the moment you walk in until you leave. Rooms were great and beds were very comfortable.

I would pass on the Bistro and find somewhere else for a snack though, the food was good and beverages cold but service was lacking. Just walking up it looked like it was closed, the staff was more concerned with what was on TV than what the customers wanted and didn't seem to interested in helping out any other staff members when the front desk area got backed up.

I'd definitely stay here again -

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review, November 13, 2012
Thank you for your kind comments about the hotel. We are glad to hear you will definately return. Your comments about our lobby are similar to what we hear from other guests. I am sorry to hear that our Bistro attendant was not more hospitable. I will use your comments to help better this area. Thanks again for your feedback. We look forward to seeing you again.
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Forest Park, Illinois
1 review
4 of 5 stars Reviewed October 27, 2012

My best friend retired this month and I wanted to do something special for her so we decided to take a mid-week trip. I had recently travelled throught the St.Charles/Geneva area on my way to Galena Ilinois so this was my first time in the area as well.

The hotel was perfect for us because we don't drive and they have a shuttle service that will take you anywhere within a 5 mile radius of the hotel. The staff was very cordial and the hotel atmosphere was very upscale and very, very, clean. The price was very affordable for a business class hotel. There is no restaurant in the hotel just a small bar and carry out restaurant but the area is loaded with restaurants and bars. The staff also made great recommendations about things to see and do.
Great beds, very comfortable.

Room Tip: The rooms on the end were a little warm.
See more room tips
  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review, October 31, 2012
We are so happy you were able to make a leisure trip out to St Charles last week. I know while you were here you got to know some of our staff. We loved having you here. Thanks for taking the time to share the highlights of your wonderful stay. We hope to see you again soon!
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Auburn, NY
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed October 19, 2012

I had a reservation that I booked directly for two nights that was with a blocked group who was paying for the rooms. I needed to change a name on one of the reservations. I didn't have the reservation number when I called to switch the name of the person attending. They refused to help me due to their privacy policy BUT I AM THE ONE WHO MADE THE RESERVATION. I couldn't give them the last four numbers of the credit card as the conference was paying for them. All I wanted to do was put the correct name on the reservation. I asked what part of the policy was being adhered to and she just repeated the same thing. I asked to speak to a supervisor and was told she would tell me the exact same thing. I still asked for a supervisor and never could get to one. I went home and got the confirmation number and made my change through the 800 number. I appreciate privacy policies but this was a bit over the top. I also am a rewards Marriott member. Hope the hotel service is better than the morning front desk reservations.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMERIGOLD, General Manager at Courtyard by Marriott Chicago St. Charles, responded to this review, October 31, 2012
I am very sorry to hear you had a problem changing the name on your reservation. As you can understand, the safety and security of our guests is very important. Confirmation numbers are given out to secure reservations for guests. There is just no way for us to confirm that the guest that made the reservation is the actual guest on the phone with us trying to change the reservation. I will send a note to Marriott Rewards suggesting that Reward Members be able to change reservations if they are able to provide their Reward Number over the phone. Thank you very much for the feedback.
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Additional Information about Courtyard by Marriott Chicago St. Charles

Address: 700 Courtyard Drive, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Saint Charles
#4 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Chicago St. Charles 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Courtyard Chicago St. Charles hotel is nestled on a quiet corner, just a mile from downtown and within walking distance to shops and restaurants. Our hotel near Chicago serves a charming historic town on the Fox River, less than an hour from downtown and within easy reach of area airports. Shop nearby Charlestowne Mall or attend events at DuPage Expo Center. You'll feel right at home in a comfortable St. Charles hotel room featuring a large work area, in-room coffee and complimentary weekday newspaper. We also offer complimentary wireless Internet access throughout the hotel. Start your morning off with reasonably priced breakfast options or a Starbuck's coffee. After a day of meetings or shopping, rejuvenate in our indoor heated pool or whirlpool, or relax by the fire in our cozy lobby lounge featuring a full bar. And if you're hosting a rehearsal dinner or looking for accommodations for overnight guests, we can customize a wedding package just for you. ... more   less 
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Also Known As:
Courtyard By Marriott Chicago St. Charles Hotel Saint Charles
Courtyard Saint Charles
Saint Charles Courtyard
Saint Charles Marriott

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