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“Great Place for a Conference!” 4 of 5 stars
Review of Pheasant Run Resort and Convention Center

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Pheasant Run Resort and Convention Center
3.0 of 5 Resort   |   4051 East Main Street, Saint Charles, IL 60174   |  
Hotel amenities
Ranked #10 of 12 Hotels in Saint Charles
Ytown
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Great Place for a Conference!”
4 of 5 stars Reviewed July 17, 2013

Great place to hold a conference! Rooms were clean, layout of meeting rooms were nice and spacious, great pool areas, and fire pit and shuttle service are a huge plus. Bars in hotel close at midnight on weekdays. Only downfall was that room key had to be swiped twice to get into the room, even with different keys. Check-in was easy - we arrived three hours early and were able to get into the rooms without a problem. Seems like many of the rooms were renovated/painted/improved since staying here last year. Staff was extremely kind and helpful. Servers and wait staff were exceptional. Can't wait to visit again next year! (Only downfall was lots of construction on main road when entering and exiting resort.)

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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543 reviews from our community

Traveler rating
    194
    108
    97
    75
    69
See reviews for
120
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
  • English first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 14, 2013 via mobile

The pros- the staff . Staff was very nice. Front desk n pool guy.
The cons- the rooms were horrible n nasty, u have to update that hotel . Stayed n double queen overlooking golf course .It was way beneath my expectations a motel room was probably cleaner than these golf view rooms. We complained about room then they claimed to have moved us to a cleaner room. There was no hope really same results just a couple of floors down. For the pics that I took of the room they should of upgraded us to a suite. But they gave us a bottle of wine instead. I appreciate the gesture but I payed money for a nice room n hotel not a $5-$10 bottle of wine. Spent way less money n got a way better room at other hotels. Also ordered room through groupon n the room still was not worth it. I have pics that I will post so you could get an idea.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo Grove, Il
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 8, 2013

I went with 3 other women for a "Girls' weekend". We went to the play, had dinner, played some MahJongg and had a few drinks along with lots of laughs. It was a short distance from home but still felt like we were away on an extended vacation. The staff for the most part was very friendly and accommodating. The beverage manager went out of his way to make sure we were satisfied with our location in the restaurant when a very important Blackhawks game was televised on the TV in the restaurant. We had a remarkable deal for the weekend making it even better than we had anticipated. We met met many people during our two night stay making it hard to leave. All good things must come to an end and our trip ended on a very good note. I would definitely go there again........in a heartbeat.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 5, 2013

We stayed there because of a Groupon deal. We stayed in the tower room and had no issues. We were on the 9th floor and had a great view of the golf course. My husband and I golfed and it was a great course, well taken care of. After golf we hung by the pool. The hotel had a tiki bar set up and a bar-b-que. They also had a lot of activities for the family that included a DJ, swim races, trivia, crafts, belly flop contest. It was a lot of fun. The customer service there was great. Later in the evening they had a bonfire and also had an outdoor showing of a family movie.

The downside of the resort was the that it was a little dated, and the cost of beverages and food by the pool. For a draft beer it was $4.50 and for a mixed drink it was $7.75. It was $4.00 for a hot dog and $6.00 for a hamburger. We had a $25.00 credit included in the Groupon and it didn't go far.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clinton, Iowa
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 1, 2013

Have visited many times, always come back because of the location, amenities and the service. The customer service is always excellent, especially the front desk staff. With that said, it seems to need some overall renovation. We book Tower rooms, this time it was the frigerator that didn't work; last time it was the televsion. The water in the room had a noticeable mineral taste (the restuarants use bottled water). Meals in both restaurants were very good, service in the Harvest restaurants was outstanding. I'd stay again, but who knows about the future.

Room Tip: Tower rooms on the north or west side (not overlooking the pool) or courtyard golf rooms as far back...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2013

We were looking for a place close to the wedding reception hall in in Geneva. Our stay here was great. What a pleasant surprise to find that we could take their complementary shuttle! Ended the night with a drink in the lounge that was open until 1am. Tower room was great. Staff was extremely accomodating. Would definitely return!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 10, 2013

I stayed at the property very recently. The room had wall paper coming off the wall, the fridge did not work at all. The A/C unit was extremly noisy, and the smell of sulfur in the water was horrific, we had to go buy bottled water. Will not be staying again.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 East Main Street, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
Number of rooms: 473
Reservation Options:
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Also Known As:
Pheasant Run Hotel Saint Charles

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