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“Nice clean older HI” 4 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.5 of 5 Motel   |   1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)   |  
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Ranked #9 of 12 Hotels in Saint Charles
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Nice clean older HI”
4 of 5 stars Reviewed November 18, 2011

The daytime crew was super.....the night time guy ...not so much. This is an older but nicely updated hotel. Kind of like a comfortable pair of jeans. The daytime staff (terry?) was excellent. Great location for restaraunts etc. I will stay there again when schedule permits. A little different from the sterile newer HI. Reasonable price and value received for dollars spent.
I found the bed to be very comfy and the room to be exceptionally clean. I have no negatives for this Inn. Breakfast was standard fare and I found the surroundings to be clean.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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55 reviews from our community

Traveler rating
    15
    20
    13
    4
    3
See reviews for
13
11
5
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Grayslake, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 8, 2011

Everything else was great but if you value your sleep and cannot sleep on a mushy mattress, then you might want to try another place. Our family of 4 all tossed and turned all night due to soft, worn out mattresses. It was a horrible night sleep. The only bright side was they have an awesome outdoor pool and it was great at night for our group.

Room Tip: You might want to ask if they have a room with firm mattresses.
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Top Contributor
137 reviews 137 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed June 26, 2011

Stayed here for Corvette show, not our first choice but they had rooms available so that was great. Check in went smooth after front desk agent changed our rooms to King N/S per our reservation. Very busy weekend in St. Charles and staff was friendly with fresh cookies at check in. No towels in room and were delivered hot from dryer within 30 min.s . Room very clean. Bed not very comfy. Room not dark in morning with bright sunlight streaming in around curtains. Noisy room across the hall but happily noise drowned out by loud a/c unit. Did not eat included breakfast. Did not use pool. Free parking and could see vette from window of room. Ate at Francesca's by the River for dinner, very nice and great food. Ate at The Office outside for breakfast, food okay, stick to burgers.

Stayed June 2011, traveled as a couple
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Milwaukee, Wisconsin
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 31, 2010

Overall: the front desk service was very very poor, the rooms were tolerable but nothing special, the pool was tiny, but the lobby was great. Not what I expected from a Holiday Inn Express, but it was habitable. The worst part: I'd probably recommend this place if it wasn't for the awful front desk girl. She put a sour taste in our mouths from check-in to check-out.

Pros:
-Very nice lobby
-Very polite housekeeping staff
-Extremely dog friendly, we saw at least a dozen dogs while we were there.
-Clean rooms for the most part
-Nice outdoor pool area
-Decent selection of sundries in the gift shop
-Huge king bed with nice comforter
-Both firm & soft pillows on the bed

Cons:
-The girl at the front desk seemed to be in a trance. She stared right past us as we walked into the lobby and didnt respond when I asked to check in. All of a sudden she seemed to be jolted back to reality enough to check us in. The process to way too long and she was extremely unpersonable. As a front desk agent myself, I was baffled.
-We came out later around 7:00PM to purchase sundries and the girl was sitting on the couch in the lobby watching TV, with no one at the desk.
-Our rollaway bed had a huge blood stain at the head when it was delivered. When we called to ask for a new one, we got yet another unenthusiastic response from the front desk saying "we'll see if we can find a different one" void of any apology.
-Called asking if I could get an 8am wakeup call and got an abrupt "yes" and hung up on.
-Tiny pool that was only outdoors only (no indoor pool at all)
-No in-room movies, to my knowledge
-Beds, although large, were not very comfortable

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Sharps Chapel
1 review
5 of 5 stars Reviewed August 10, 2010

Everyone from the front dest to the cleaning crew were great at their jobs and went out of their way to make our stay a very pleasant one.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Akron, Ohio
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed April 1, 2010

I have been going to this hotel for years now, and I will continue to stay there. It meets all of the basic needs. Cleanliness, security, location. It is safe to take an evening walk. There is an awsome pizza place next door. A large mall 1 mile away. Breakfast is your typical stuff, nothing fancy. The only negative for me personally was that the heater is the type that cycles on and off. I like the type that stay on all the time to drown out noise. Until they change for the worse, I have no problem staying there.

  • Stayed March 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Midwest
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 23, 2009

Stayed there with 3 friends while attending a scrapbooking expo. We couldn't get into the resort where the expo was being held. This was so much better than the fancy resort we couldn't believe it! Clean rooms, not fancy, but more than the basics. Fantastic free breakfast that included bacon and eggs one morning and sausage, biscuits and gravy the next. Beds were comfortable and the bedspread was a comforter covered with another sheet with a second blanket layed across the bed. Not the cheesy, slippery bedspreads you usually find that are gross to touch. We will definately stay here next time. Don't know how you could go wrong. And, by the way, it was back off the main road so it was very quiet.

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 Hotels in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
We have just completed a lobby and breakfast room remodel. Welcome to the Quality Inn & Suites St. Charles! The moment you enter our newly renovated lobby, you are welcomed into a unique hotel with a mix of contemporary design and charming traditional ambiance complimented by personalized service and contemporary amenities.The Quality Inn & Suites St. Charles is located in the scenic Fox River Valley near many attractions such as the Kane County Fair Grounds, Fox Valley Ice Arena, Nobel Fool Theater and the Kane County Cougar s Baseball Stadium to name a few. In addition, we are approximately 2 miles west from the quaint shops, & numerous restaurants that downtown St. Charles has to offer. Business near by include, ConAgra Foods, Power Packaging, Siemens, Fermi Lab National Headquarters and Ball Horticultural. Our newly renovated St. Charles hotel features 122 guest rooms, two meeting rooms with 1,500 square feet of total meeting space, free wireless high-speed Internet access, and a seasonal outdoor pool. In addition, guest laundry & same day valet laundry services, a 24-hour business center, 24 hour fitness center and our complimentary Express Start breakfast bar served every morning 6 AM to 10 AM featuring Holiday Inn Express signature cinnamon rolls, rotating hot items & much more! Visit St. Charles, IL and Stay Smart at the Quality Inn & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Chicago-St. Charles Hotel Saint Charles
Holiday Inn Saint Charles
Saint Charles Holiday Inn

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