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“Dogs Barking” 3 of 5 stars
Review of Country Inn & Suites By Carlson, St. Charles

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Country Inn & Suites By Carlson, St. Charles
2.5 of 5 Hotel   |   155 38th Avenue, Saint Charles, IL 60174   |  
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Ranked #6 of 12 Hotels in Saint Charles
St. Charles, United States
1 review
“Dogs Barking”
3 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel for years on business and it has been a great place to stay up until the recent year. I have noticed the rooms have deteriorated especially the bathrooms. I wonder if the hotel is about to change hands from being a Country inn, the hotel soap, shampoo and lotion no longer say Country inn and Suites it says Good Day which did not have a pleasant smell. I don't remember this hotel ever being pet friendly but there was a dog across the hall that would not stop barking for at least an hour. My co-worker was on another floor and said there were two dogs that were barking at each other in separate rooms. I believe we will be finding a different place to stay when we work in the St. Charles area.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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32 reviews from our community

Traveler rating
    15
    5
    7
    4
    1
See reviews for
5
3
1
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Gilman, Wisconsin
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Woke up at 5:30 to the sound of the staff making breakfast, doing laundry, etc. Not happy about that. Room was worn and tears in the couch cushions. The fan on the heater was loud also.
Overall it was below average and won't be staying there again, especially with so many other options close by.

Room Tip: Room 127 is right by the kitchen/laundry area. Very noisy in the early morning.
See more room tips
  • Stayed December 2014, traveled with family
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 3 days ago
Dear Michelle,
Thank you for taking the time to write concerning your perceptions of Country Inn and Suites.

I do apologize that you were aroused by the staff preparing breakfast. They have been properly instructed to minimize as much as possible any noise emanating from the kitchen, and I have reviewed that policy with them once again. We are certainly sorry for any inconvenience. Furthermore, since our laundry facilities are at the opposite end of the building from the guestroom wherein you stayed, and our laundry staff does not commence work until 8 AM, I have asked my housekeeping supervisor and night auditor to review their records to determine if the laundry staff started earlier that day and report the findings to me.

Again, thank you for your business, and for any inconvenience you may have experienced.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aguascalientes, Mexico
1 review
5 of 5 stars Reviewed 1 week ago

The staff's service, hotel style, decoration and cozy environment make you feel like home after long and exhausting trips. I have been staying at the Country Inn hotel's since 2006 and would not change my choice. Plus, the membership benefits are great.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 1 week ago
Dear Francisco C,
We thank you very much for taking the time to write concerning your excellent experience while our guest at Country Inn and Suites St. Charles, IL. Our goal is to provide the most comfortable stay possible in a serene environment with staff that provides top notch service, and it is always wonderful to hear that we exceeded our goal.
Thank you for your business and for being a loyal Country Inn guest. We shall continue to do everything we can to earn your business and respect, and we look forward to serving you again the next time your travels bring you to the St. Charles, IL area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monclova, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 3 weeks ago

This hotel is tired and worn and charges a pet fee. Weekend breakfast does not begin until 7 a.m. making it useless for early risers who need to be somewhere else. Workout room was disgusting and the pool area very smelly and the water was greenish. Internet very spotty, too.

  • Stayed November 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 3 weeks ago
Dear looney,
Thank you for writing to let us know your individual opinions of your experience while our guest. I apologize for the issues that you raised, and for any inconvenience flowing therefrom. You are correct in that a pet fee-a nominal charge of only $10- is charged for any animal (minus service animals) brought into the property. Each animal room must be deep cleaned after departure so that it is properly prepared for the next guest. I am sorry that you may not agree with that policy but it certainly is standard within the industry.
Our weekend breakfast does begin at 7AM. one hour later than weekdays. We try to accommodate every guest but hours must be maintained and we serve the bulk of weekend guests between 9:30-10:30AM. Like every policy we continue to review each aspect of our complimentary breakfast, including hours of operation, and update as dictated by overall guest needs. Thank you for your suggestion.
As to the pool and workout room I am reviewing the logs with maintenance and housekeeping to determine what, if anything, may have occurred. We certainly shall correct any issues promptly to help assure our guests of a great experience.
Again, thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alsip, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here for a conference. After looking into the hotel that was hosting the conference I decided it was too expensive and looked at nearby hotels. Decided to try Country Inns based on location and price. It was a great decision. The place was clean, quiet, nicely kept, friendly and the complimentary breakfast cannot be beat. Highly recommended!

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 3 weeks ago
Dear Sherri S,

Thank you for taking the time to write of your excellent experience while our guest at Country Inn and Suites St. Charles, IL. We are very happy that you decided to stay with us and confirmed that decision as a "great" one.

I completely agree, as do so many of our wonderful guests, that our hotel is "clean, quiet, nicely kept, and friendly." Your kinds words are certainly special to all of us and I will make certain to share them with the entire team.

Thank you for the High Recommendation and for your business. We hope to see you again when your travels bring you back to the St. Charles, IL area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethany, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Our bathroom and sitting room were so cold, we showered with the door open hoping for heat. Fire alarms went off at an ungodly hour. When checking in with a prepaid confirmation, they didn't give us the room that was booked. Knowing we would get there later than 6. When asking for a certain type of room, upgrades are nice, but there is usually a reason you ask for a double queen.

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 3 weeks ago
Dear Jody D,

Thank you for taking the time to write of your experience while our guest. I apologize that you found the temperature in the room too cold, and I have asked our maintenance team to inspect the heating/cooling units for any defects or inconsistencies, and repair any if found.

I am sorry that the upgrade we provided you from a standard room with 2 beds to a 2 room suite was not agreeable for you. Since your reservation indicated that only 1 adult would be in the room we wished to provide you with an upgraded room to show our appreciation for your business. Please accept our apology for this presumption on our part.

Thank you once again for selecting Country Inn and Suites St. Charles, IL, and if we can assist you in any other way feel free to contact us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
herrin, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Will not stay again at this hotel, unless it the cleanness has been improved. sheets stained and nasty when we check in. The problem was solved, but should not have to deal with upon check in. Will not stay again at this hotel, unless it the cleanness has been improved. sheets stained and nasty when we check in. The problem was solved, but should not have to deal with upon check in.

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 4 weeks ago
Dear James P,

Thank you for taking the time to write regarding your experience while our guest. I sincerely apologize for the issue that you indicated with the sheets and am investigating with our housekeeping staff how this could have occurred, as this is a very atypical situation. I am glad that the matter was rectified for you immediately, as I would expect nothing less from the staff.

We are reviewing our housekeeping procedures and modifying any if necessary so that a similar occurrence will not happen. Again, on behalf of the hotel, staff and ownership please accept my apology and know that we are working diligently to correct the problem.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Avenue, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites St Charels~a prime location near DuPage Airport and Downtown St. Charles. We provide comfortable guest rooms and suites with convenient amenities and services. All of our guest rooms have microwaves and refrigerators and 37" Flat Screen TVs. We are located within walking distance to numerous shopping and dining options. Our hotel's welcoming atmosphere and exceptional staff are certain to provide a great experience for business and leisure travelers. Stay at the Country Inn & Suites and you'll see first hand why we were awarded the 2010 Carlson President's Award for Outstanding Service. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, St. Charles
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn Saint Charles
Saint Charles Country Inn

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