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“Filled the bill” 4 of 5 stars
Review of Country Inn & Suites By Carlson, St. Charles

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Country Inn & Suites By Carlson, St. Charles
2.5 of 5 Hotel   |   155 38th Avenue, Saint Charles, IL 60174   |  
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Ranked #6 of 12 Hotels in Saint Charles
McHenry, Illinois
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Filled the bill”
4 of 5 stars Reviewed 5 days ago NEW

I noticed, just prior to our arrival, that I made the reservation for St. Charles, MO. It should have been St. Charles, IL. The manager immediately called the Country Inn in MO. They voided the prepaid reservation on their end, allowing us to stay in St. Charles, IL. That showed me both places were thinking about the customers first. That made our stay a positive one.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, yesterday
Dear ret5000,

Thank you for taking the time to write about your excellent experience at Country Inn and Suites, St. Charles, IL. You would be surprised at the number of guests who do exactly what you did in reserving MO when you wanted IL, and vice versa. It is an easy mistake to make and we do our best in that situation to assist the guest to make their initial check-in as effortless as possible. I am very glad that the staff was able to accommodate you in an expeditious manner, and I shall be certain to pass along your kind words to them.

Again, thank you for your business and we look forward to serving you the next time your travels bring you to the St. Charles, IL area.
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25 reviews from our community

Traveler rating
    13
    5
    5
    1
    1
See reviews for
4
3
1
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
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English first
Atlanta, Georgia
Top Contributor
107 reviews 107 reviews
49 hotel reviews
Reviews in 54 cities Reviews in 54 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here 4 nights while taking care of family business in the area. Rooms very clean and updated (except the in room coffee maker a bit ancient, but still functional) Micro and frig in room. Very comfortable bedding. All service personnel at this property very friendly and accommodating from front desk staff to individual responsible for breakfast room.

Room was cleaned well every day and all towels and "amenities" were totally restocked daily.

Breakfast was more than adequate and hot items were frequently replenished. For under $100/night I'm not sure what some folks expect - my expectations were more than met - along with real china and flatware instead of Styrofoam and plastic ware! Most importantly, there were several different strengths of coffee and if I can't get a good cup of coffee to start the day....

I'd definitely choose to stay here again if in the area.

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 1 week ago
Dear mikesluckywife,
Thank you very much for taking the time to write concerning your great experience at Country Inn and Suites St. Charles, IL. We appreciate the extremely kind words of praise for the hotel and staff, and it is refreshing to receive compliments from a guest who, as we say, "gets it."
The team does their best each day to take excellent care of every guest regardless of the rate that is being charged, and we certainly treat each and every one equally good-thank you for noticing.
Glad you enjoyed the coffee, and we look forward to serving you again the next time your travels bring you back to the St. Charles area.
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Fond du Lac, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel was not bad for our needs. We were in the area for a sports tournament, so we didn't spend a lot of time in the hotel. Overall, it was an average stay, but there are areas for improvement needed. The free internet was not reliable and the food was less than expected. As a group, there was very little common area to mingle, and the pool was really small for such a large hotel. For a basic stay, I would recommend, but for family stays with kids, couples get aways, or business stays there may be better options.

  • Stayed November 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 1 week ago
Dear Dan F,
Thank you for taking the time to write concerning your "Overall good" stay while our guest at Country Inn and Suites St. Charles, IL. I do apologize for the issues that you experienced surrounding the football club that was in town over the weekend. Since the reservations made by the team for the most part only indicated 2 people for each room, all orders placed were, of course, based on those numbers. To learn that each room had 4 or 5 occupants caused a bit of a scramble, but I am extremely proud of the staff who put everything together and garnered great praise from most guests that weekend.
Thank you again for your business.
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Franklin, NC, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the St Charles hotel. It was such a pleasant stay. It was quiet, clean and incredibly comfortable. The grounds were very nice and the location was right in the middle of things, yet once in the room you had no idea there was traffic nearby.

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 1 week ago
Dear Laurie F,
Thank you so much, Laurie, for your very kind words about our hotel and staff. I certainly concur with you that the property is quiet, clean and incredibly comfortable; a gem of a hotel in the beautiful town of St. Charles.
Again, thank you for your comments that I shall be sure to share with the team, and we look forward to serving you again the next time you are in the St. Charles area.
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Grant Township, Mi, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Had a very pleasant experience. Rooms were very clean, staff very good. Only negative the breakfast would run out of some things and slow to replenish (might had been over worked or short kitchen staff, was very busy)

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 1 week ago
Dear Roger N,
Thank you for taking the time to write concerning your very pleasant experience while our guest at Country Inn and Suites St.Charles, IL. We appreciate very much your kind words about our hotel and staff, and I am gratified that they made your experience an excellent one. Each of them strives daily to provide a wonderful experience and it is certainly good to know that we took excellent care of you while here.
I shall be certain to share your comments with the team, we thank you for them, and look forward to serving you again when your travels bring you back to our area.
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Rockton, IL
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Not a bad night stay. Clean room, hot breakfast. Not a bad deal for a good price. It looked like my room has had some updates, but it looked like they forgot to update the carpet (worn with a couple stains) and the couch (ripped in a couple places). One thing I consistently find with CI&S is the noise. Rooms aren't very sound proof. To end on a positive note the location was perfect. Walking distance to the airport, shopping and restaurants. Loved it.

Stayed October 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 3 weeks ago
Dear Pottman,
Thank you for taking the time to write concerning your experience at Country Inn and Suites. We certainly agree with you that we are ideally situated for many restaurants and amenities that the beautiful town of St. Charles has to offer, and it sounds like you availed yourself of those. On another note, we are soon to undergo an extensive remodel of the hotel and we are all excited about the end result.
Thank you very much for your business, and we are all glad that you loved your stay.
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Chicago
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 13, 2014

good location restaurants, shopping mall close by. older hotel, needs some updating. cheaper than marriot in area. good for a one night stay need 200 characters to complete this review xxx yyy zzz zas xsw

  • Stayed October 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager34, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 4 weeks ago
Dear Ron_chitown,
Thank you for taking the time to write concerning your experience while our guest at Country Inn and Suites St. Charles,IL. I certainly concur with you that we are in an excellent location for visiting many of the sites that St. Charles has to offer, and are perfectly situated for a one night, or longer, stay. Coincidentally, as you mentioned updating, we are soon to commence a beautiful refresh of the facility, both exterior and interior, and we are all extremely excited about the finished product. Make certain to return and allow us to serve you again when your travels bring you back to the St. Charles, IL area, and thank you again for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Avenue, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites St Charels~a prime location near DuPage Airport and Downtown St. Charles. We provide comfortable guest rooms and suites with convenient amenities and services. All of our guest rooms have microwaves and refrigerators and 37" Flat Screen TVs. We are located within walking distance to numerous shopping and dining options. Our hotel's welcoming atmosphere and exceptional staff are certain to provide a great experience for business and leisure travelers. Stay at the Country Inn & Suites and you'll see first hand why we were awarded the 2010 Carlson President's Award for Outstanding Service. ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, St. Charles
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn Saint Charles
Saint Charles Country Inn

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