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“Nice, but needs attn from cleaning crew” 4 of 5 stars
Review of Country Inn & Suites By Carlson, St. Charles

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Country Inn & Suites By Carlson, St. Charles
2.5 of 5 Hotel   |   155 38th Avenue, Saint Charles, IL 60174   |  
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Ranked #6 of 12 hotels in Saint Charles
Houston, Texas
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Nice, but needs attn from cleaning crew”
4 of 5 stars Reviewed November 17, 2013

Stayed at the Country Inn & Suites the week of November 10-15, 2013.
Pretty nice hotel and really enjoyed the breakfast they provided every morning.
Only had two complaints. The first one, perhaps nothing can be done about it, but there are no safes in the rooms. So I had to carry my passport with me every day.
The second one can surely be avoided but I didn't have time to let the manager know.
I washed my face and went to grab a washcloth, only to find it dirty/stained. It was really disgusting bc it was either a coffee stain or a bodily fluid. Couldn't upload picture they mobile though.

Stayed November 2013, traveled on business
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58 people have reviewed this hotel

Traveler rating
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    4
    2
    2
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18
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
By the lake in Indiana
Top Contributor
122 reviews 122 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed October 10, 2013

Just finished CI&S in Ames, IA and on the way home, stopped at CI&S in St. Charles. Another great stay! We really love this chain - from the always "on" coffee to the cookies and great breakfasts, everything was great. Clean, comfortable rooms. Comfy beds, good locations. Very pleasant, quick stay!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 5, 2013

The hotel looks new and the building is a beautiful brick building, not at all like a usual Country Inn & Suites, looks far 'ritzier.' Location could hardly be better - you are right on Main Street so you can walk straight down to all the shops and restaurants. Parking is free. I was there for business and couldn't stay for the breakfast so I can't review that. I was pleased with my accommodations, all very clean.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kissimmee, Florida
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed August 28, 2013

We stay at this property each year for a conference. This property is very convenient to Aquascapes Home Office which is where the conference is held.

The staff is just amazing and very welcoming. The lady who does the breakfast is great, she kept the food fully stocked even at very busy times in the breakfast lounge. The food was very plentiful.

As always check in/out was very easy.

The room is well appointed clean and spacious.

Looking forward to next years stay.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethalto, Illinois USA
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 9, 2013

We stay here twice a year when we go to a trade show in the area. Nice staff, clean rooms and a really nice breakfast as a part of the room fee. They are pet friendly which is nice for those folks travelling with their dogs.

Room Tip: Ask for a room on the top floor, so there are no people above you.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 6, 2013

I stayed in this hotel from August 1-3, 2013. I would first like to state that the hotel lobby was clean and the desk service was great. I stayed in a king suite room and the room was clean and the bed was exceptionally comfortable. My father slept on the sofa bed and he stated that the sofa bed was comfortable, which was great news. The bathroom was clean and the room temperature was great. The complimentary breakfast offered many choices for a small hotel. The one small complaint was housekeeping showing up at 5pm to clean the room on the 2nd. Otherwise, the stay was great and very convenient to my final destination for the weekend. I will definitely stay there again.

Room Tip: I stayed on the second floor which was very quiet. I had a king suite that was definitely large enou...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Top Contributor
148 reviews 148 reviews
56 hotel reviews
Reviews in 55 cities Reviews in 55 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed August 5, 2013

We had a king suite and the room was fine. We did have a fridge, microwave and wet bar. There was several burn holes on the carpet and furniture was a little worn. Tiles in the bathroom were missing some grout and the tiles moved. Room was clean though and air conditioner worked great.

Check out was a little slow because there was only one person. We didn't check in until 5:00 and the desk clerk had to go and check the room for the people before us to make sure it was clean.

The pool is small but it was ok. The hot tub was nice. There were towels available which is always nice.

I remember the last time we stayed we had a problem with the breakfast. When we got there we just had to wait a few minutes for the eggs. They did run out of biscuits while we were there and they were never replaced. There were 3 different women working the breakfast bar. One of them was making herselft a waffle and she watched a boy spill his entire glass of orange juice. She did not get a towel or anything. She finished making her waffle and left the room.

I am not sure if we would stay here again or not.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Avenue, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites St Charels~a prime location near DuPage Airport and Downtown St. Charles. We provide comfortable guest rooms and suites with convenient amenities and services. All of our guest rooms have microwaves and refrigerators and 37" Flat Screen TVs. We are located within walking distance to numerous shopping and dining options. Our hotel's welcoming atmosphere and exceptional staff are certain to provide a great experience for business and leisure travelers. Stay at the Country Inn & Suites and you'll see first hand why we were awarded the 2010 Carlson President's Award for Outstanding Service. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn And Suites By Carlson, St. Charles
Country Inn Saint Charles
Saint Charles Country Inn

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