We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good value - no major problems” 4 of 5 stars
Review of Country Inn & Suites By Carlson, St. Charles

Save Saved
You added Country Inn & Suites By Carlson, St. Charles to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Country Inn & Suites By Carlson, St. Charles
2.5 of 5 Hotel   |   155 38th Avenue, Saint Charles, IL 60174   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Price
Book early and Save 15%
Ranked #6 of 12 hotels in Saint Charles
Virginia
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
“Good value - no major problems”
4 of 5 stars Reviewed September 1, 2011

Stayed here for 9 nights while visiting family. The location is a bit off the beaten path in a light industrial area near the small Dupage County airport. Staff I encountered were friendly and helpful, and the facility is pretty well maintained. I asked for a quiet and allergy free room and enjoyed a king suite on the 3rd floor on the non smoking end. (All rooms where pets are allowed are on 1st and 2nd floors.) Never smelled smoke at all and the room was quiet, especially since I could run the a/c fan continuously for white noise. My "do not disturb" sign on the door was respecting by house keeping since I didn't need service everyday, and they did a good job on the days I wanted service. My room did have a slight musty/moisture odor when I first arrived, but running the fan for a while helped. The carpet was frayed where it met the bathroom threshold, but otherwise everything seemed in good repair. I never saw anyone using the indoor pool or jetted pool - they didn't look particularly appealing to me. Breakfast was well stocked and included some hot items each day; fruit selection was a little lacking. There was always hot coffee and water for tea in the lobby. There is a shopping mall across the street, and several chain restaurants within walking distance, as well as a Super Target for anything you didn't bring with you. I thought it was a good value for the rate, and had no problems during the time I was there. (Even a team bus full of students one night didn't impact my stay in a negative way.)

Room Tip: King suite on 3rd floor was quiet - smokers on one end, non-smokers on the other
See more room tips
  • Stayed August 2011, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

58 people have reviewed this hotel

Traveler rating
    24
    26
    4
    2
    2
See reviews for
18
13
3
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Lake Station, Indiana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 14, 2011

We needed a quick getaway and decided on St. Charles. We stayed here for 2 nights. For the most part, this was a very nice hotel. There were little glitches with housekeeping but they were easily worked out. The beds were incredibly comfortable and we enjoyed the continental breakfast. The front desk staff were very nice and friendly. The only complaint we had about the hotel was that sound seemed to carry and we had very noisy neighbors. We didn't complain to the desk because they did quiet down by the time we wanted to sleep. I also wish the pool had been a little bit bigger and a little deeper as 4 ft doesn't allow you to do much swimming.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st. charles
1 review
5 of 5 stars Reviewed August 12, 2011

I had the priveledge of staying at the St. Charles Country Inn and Suites for three months. I found the staff to be unbelievabley friendly and attentitve to my needs. My room was always emaculate, my breakfast outstanding and the front end staff always greeted me by name when I left in the morning and came home at night.

The General and Assistant manager every week asked me if all was ok and how was my stay. I felt truly like family which was wonderful since I was 1000 miles away from home for the three months I stayed there. I am proud to say that this was my best hotel experience ever. I have traveled and stayed in hotels for years and this topped all stays.

Thank you for a wonderful experience.

George Weiner

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Top Contributor
148 reviews 148 reviews
56 hotel reviews
Reviews in 55 cities Reviews in 55 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed August 8, 2011

Our room was clean and comfortable. It was nice to have a fridge and microwave. The beds were some of the most comfortable beds I've ever slept in. We all had a great night's sleep. The room was quiet and had dark curtains.

The pool was small but nicely maintained.

The hotel is conveniently located to shopping and within walking distance to a Chilis.

The front desk help was very nice and helpful. Any questions or problems were quickly addressed!

Breakfast was nice but we did have to wait one morning for it to be replenished.

I used the workout room one morning. It is a small room off the pool. There is a treadmill, eliptical and bike. The equipment is very nice w/ a tv on each one. (bring headphones so you can listen)

We would definitely stay at this hotel again.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merida, Mexico
Top Contributor
89 reviews 89 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 3, 2011

This is a charmer hotel near the historic district of St. Charles. The rooms were large and very accommodating. The free continental breakfast went above and beyond...including waffles, eggs, bacon, etc. The staff was THE MOST friendly.
Thanks to Mrs. KIMBERLEY NOSKO and to her team for all they did for us. As I told her, we found the hotel through expedia and trip advisor. Why St. Charles? Near a huge outlet in Aurora, near the train station in Geneva ($ 6 dollars and you get in Chicago downtown).
So thank you, thank you very much !!

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCIS, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, June 9, 2011
Dear Mr Losa - thank you so much for the wonderful comments about my team members and our hotel. We so enjoyed hosting you and your family over the holidays. I am so glad you enjoyed our town of St Charles and that out of all of the hotel in the area - you chose ours to stay at. What a compliment!
Kimberley Nosko
General Managaer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2010

We stayed here for the US Open Brass Band Championships which were being held at the Noris Performing Arts Center. This hotel is near lots of restuarants, a grocery store and shopping. It was only about 35-40 minutes from downtown Chicago too!
The staff was very friendly, even searching out a bottle of mouthwash for my fiance. The lobby was cute with a fireplace and comfy couches and chairs, the room was clean and the complimentary hot breakfast was AMAZING! And the free cookies at the front desk are a nice touch. Overall a great value!

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCIS, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, June 9, 2011
Hi Linday - Thank you for your wonderful review of our hotel. It was indeed our pleasure to host you and your family during your stay. I am so glad you enjoyed the amenities we provide. We do try to make everyone feel at home!
I hope to see you again in the near future!
Kimberley Nosko
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lombard, Illinois
1 review
1 of 5 stars Reviewed October 19, 2010

Called hotel for directions and they had no clue. Went to use both of the key cards and they were not programmed. Probably by the same person that could not give directions. We went for breakfast at 9:00 am only to find the doors closed and a meeting going on. Breakfast is supposed to be until 9:30. The dim wit at the front desk said we could go in but we had to be quiet. Seriously! We ended up checking out and went elsewhere.
What a joke!

  • Stayed October 2010, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCIS, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, June 9, 2011
Dear Guest, I am quite embarrased with your stay at our hotel. We pride ourselves on providing a warm and comfortable stay for our guests and this doesn't seem to be the case when you stayed.
On belhalf of all of the team members here at our hotel - I am truly sorry for a dissappointing stay. We strive to make every guests stay a pleasant one - and are very disappointed when we read we have not met our goal.
We do hope you return and can experience why our hotel is set apart from the rest and received the 2010 Presidents Award for outstanding service. Please contact me personally if your plans find you again in St Charles.
Kimberley Nosko
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Country Inn & Suites By Carlson, St. Charles? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Avenue, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites St Charels~a prime location near DuPage Airport and Downtown St. Charles. We provide comfortable guest rooms and suites with convenient amenities and services. All of our guest rooms have microwaves and refrigerators and 37" Flat Screen TVs. We are located within walking distance to numerous shopping and dining options. Our hotel's welcoming atmosphere and exceptional staff are certain to provide a great experience for business and leisure travelers. Stay at the Country Inn & Suites and you'll see first hand why we were awarded the 2010 Carlson President's Award for Outstanding Service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Booking.com, Carlson, Hotels.com, Tingo, Priceline, TripOnline SA, BookingOdigeoWL, Despegar.com, Agoda and Venere so you can book your Country Inn & Suites By Carlson, St. Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn And Suites By Carlson, St. Charles
Country Inn Saint Charles
Saint Charles Country Inn

Owners: What's your side of the story?

If you own or manage Country Inn & Suites By Carlson, St. Charles, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.