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“Very pleased with the stay” 4 of 5 stars
Review of Hilton Garden Inn St. Charles

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Hilton Garden Inn St. Charles
3.0 of 5 Hotel   |   4070 East Main Street, Saint Charles, IL 60174   |  
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Ranked #2 of 12 Hotels in Saint Charles
GreenLeadersBronze level
Hartland, Wisconsin
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Very pleased with the stay”
4 of 5 stars Reviewed March 2, 2010

As our company was involved with an event (KMI Show) happening at the Dupage Expo Center I checked into reserving rooms at this locale. In the past, rooms were fully booked and/or roomrates far exceeded what could be has elsewhere nearby- however in my search for this years accomadations, by way of TripAdvisor, I found this locale priced competitevely - so reservations were made. Regarding the reservations for this establishment, I made them directly on Hiltons website and prepaid the stay for two nights via credit card online, saving us a few more dollars a night by this (un-refundable) option.

We arrived mid-afternoon and were greeted promptly with a smile and friendly attitudes from both the front desk clerks working at the time. At time of check in, I requested a room change to a smoking room. The staff was able to make the change for me without a problem. I should comment that if the room change was not able to be completed, that I would not have been upset or disturbed at all, as it was my click-of-the-mouse that reserved the incorrect room in the first place. So a thanks to the HGI staff for allowing me the change. Check in was smooth and enjoyable. The staff was warm and welcoming.

This locale is nice. And we enjoyed the indoor pool, whirlpool and excercise room during our free time. I also used the business center located close to the lobby. All features of this hotel were clean and appeared to be well kept and in working order.

Our room (307) was clean, in great condition, and all items in working order. We were quite interigued with the adjustable mattresses and assortment of pillows. All were comfy. Free wif-fi was a great and welcome ammenity that I've seen other business type hotels charge additonal for. The assorment of cable channels available on the newer large flat screen television was also nice. This room also has a microwave and refridgerator.

With out a doubt, overall, this is a great HGI and I'd easily recommend it to anyone. Great location, clean modern facility with nice ammenities, clean and well taken care of rooms, and a good fit for business travelers and families alike.

  • Stayed February 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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223 reviews from our community

Traveler rating
    128
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    15
    6
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39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Porto, Portugal
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 28, 2009

Rooms are spacious and clean, staff is very friendly and efficient. It’s located near malls and restaurants and from nice neighborhoods (it can be good for walking or jogging). It has nice meeting facilities. Just two minor negative aspects – it's a little far from dowtown (is far if you want to walk, but near by car) and sometimes the entrance lobby has a food smell due to the restaurant.

  • Stayed July 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 12, 2009

The staff allowed us to check in early, even giving us a choice of floors (which almost never happens). The room was cozy and very clean. The staff was very accommodating. Wife's meeting was at the Pheasant Run, which was right across the street. Loads of restaurants and shopping very close.

The only drawback is the noise from upstairs. Every time our upstairs neighbor walked across the room, it sounded like a hippo stomping around. The echo in the room magnified this. I'm not sure what, if anything, could be done about this.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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boise
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2009

I stay at the Hilton Garden Inn, St Charles on a regular basis. I must say after staying over 60 nights in hotels in 2009, this is one of my favorites. The staff is very pleasant and efficient. The hotel is spotless both on the grounds and the rooms themesleves. I usually travel 20 miles to stay with these people. Also, there are numerous restaruants in the area. I must say that of all the hoteles I stay at, this is my favorite.

  • Stayed September 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
104 reviews 104 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 5, 2009

I recently attended a 5-day professional workshop at this hotel. Very long meetings were amply rewarded by my very comfortable and spacious room each evening. The hotel is spotlessly clean with very friendly and efficient staff. But the greatest attraction was the hotel's state-of-the art training facilities. I attend a large number of conferences and workshops each year and this facility ranks as one of the best I've ever seen!

  • Stayed July 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Geneva, Illinois
Top Contributor
109 reviews 109 reviews
21 hotel reviews
Reviews in 42 cities Reviews in 42 cities
542 helpful votes 542 helpful votes
4 of 5 stars Reviewed March 1, 2009

Hilton Garden Inn in St Charles, IL is a hotel I have stayed at on three separate times. It serves its purpose wonderfully. I am rating it highly, not because it’s a resort, but because it is what one would expect for a hotel on the shopping strip in St Charles: a clean, well-lighted place. Fairly new, it still has that new hotel feel. It is directly across the street from the now dated Pheasant Run. If one were to go to a show at Pheasant Run, or to golf at the course, you could walk right across the street to these activities. In particular, the Pheasant Run convention center (the MegaCenter, I think it’s called) is immediately and visibly across the street. There is a crosswalk and traffic lights. The Dupage County Convention Center is immediately next to the Hilton. So, you could walk across the parking lot to that venue. Anything else will require a car, but driving in St Charles and Geneva is simple. This Hilton is ½ mile from the Charlestown Mall, ¾ miles to the Charlestown AMC 18 theaters. Local eateries (all driving distance) include Portillo’s (outstanding), South of the Border, and a slew of places just down the road from this hotel. At least a couple dozen choices.

The hotel rooms are small, but tidy and each has a desk, bed/beds, and sofa. We found the rooms to be basic hotel rooms, but given the newness, it is head and shoulders above staying at the Pheasant Run, which is as dated as an over-ripe mango in your lost Hawaiian luggage. I would avoid the Pheasant Run as a place to stay—although the theater is newly remodeled and the shows themselves are great.

  • Stayed February 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veraison1, Manager at Hilton Garden Inn St. Charles, responded to this review, March 23, 2009
In response to the comment regarding Pheasant Run Resort being outdated, it is important to note that the resort has undergone a massive (over $30 million) renovation over the last few years. Most recently completed is the Courtyard wing, consisting of 120 completely refurbished rooms with flat panel TVs, iPod docking stations and othe nice amenities. Also, Jambalaya Restuarnat & night club recently opened on Bourbon Street in the resort and this high energy, Cajun/American dining and drinking establishment should not be missed. Other recent completions include the renovated Garden Atrium for breakfast & brunch, the Tower & Golf wing guest rooms as well as many other areas around the resort. I would encourage anyone to revisit Pheasant Run Resort and check out the changes for yourself.
Diane Rosenthal - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 18, 2009

This hotel suited well to the business training event that I attended there. It was nothing special but far superior to the Pheastant Run Hotel opposite.

  • Stayed August 2007, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn St. Charles

Address: 4070 East Main Street, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Saint Charles
#1 Business Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#4 Romantic Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn St. Charles 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn St. Charles Hotel Saint Charles
Hilton Saint Charles
Saint Charles Hilton
Hilton Garden Inn Saint Charles

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