As our company was involved with an event (KMI Show) happening at the Dupage Expo Center I checked into reserving rooms at this locale. In the past, rooms were fully booked and/or roomrates far exceeded what could be has elsewhere nearby- however in my search for this years accomadations, by way of TripAdvisor, I found this locale priced competitevely - so reservations were made. Regarding the reservations for this establishment, I made them directly on Hiltons website and prepaid the stay for two nights via credit card online, saving us a few more dollars a night by this (un-refundable) option.
We arrived mid-afternoon and were greeted promptly with a smile and friendly attitudes from both the front desk clerks working at the time. At time of check in, I requested a room change to a smoking room. The staff was able to make the change for me without a problem. I should comment that if the room change was not able to be completed, that I would not have been upset or disturbed at all, as it was my click-of-the-mouse that reserved the incorrect room in the first place. So a thanks to the HGI staff for allowing me the change. Check in was smooth and enjoyable. The staff was warm and welcoming.
This locale is nice. And we enjoyed the indoor pool, whirlpool and excercise room during our free time. I also used the business center located close to the lobby. All features of this hotel were clean and appeared to be well kept and in working order.
Our room (307) was clean, in great condition, and all items in working order. We were quite interigued with the adjustable mattresses and assortment of pillows. All were comfy. Free wif-fi was a great and welcome ammenity that I've seen other business type hotels charge additonal for. The assorment of cable channels available on the newer large flat screen television was also nice. This room also has a microwave and refridgerator.
With out a doubt, overall, this is a great HGI and I'd easily recommend it to anyone. Great location, clean modern facility with nice ammenities, clean and well taken care of rooms, and a good fit for business travelers and families alike.
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- Also Known As:
- Hilton Garden Inn St. Charles Hotel Saint Charles
- Hilton Saint Charles
- Saint Charles Hilton
- Hilton Garden Inn Saint Charles