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“Nice, but noisy” 3 of 5 stars
Review of Hilton Garden Inn St. Charles

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Hilton Garden Inn St. Charles
3.0 of 5 Hotel   |   4070 East Main Street, Saint Charles, IL 60174   |  
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Ranked #1 of 12 hotels in Saint Charles
GreenLeadersBronze level
Nashville, Tennessee
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Nice, but noisy”
3 of 5 stars Reviewed November 26, 2012

I stayed here a couple years ago and have not changed my opinion. It is a nice hotel, but noisy.

The room was large and clean, except for one of the duvet changes. The duvet smelled sour and I had it replaced. Bathroom was large with plenty of counter space. Fridge, microwave, coffee maker, desk. Wifi speed was fine. Bed was confortable and air conditioning was a little loud, but did the job. You could hear the wind blow through the window, it was below freezing, which made the room chilly at times, even with the curtains drawn.

Breakfast: Made to order omelletes and pancakes ($9.25) was good along with other typical hotel fare. There are several chain restaurants (Chilis, Olive Garden, etc) and a Walmart about 1/2 mile down the road. There is a Culvers a short walk across parking lot. This hotel is about 2 miles from the center of St. Charles and about 5 miles from the center of Geneva. Quite a few restaurants, shops, things to do in the immediate area.

I stayed here several days and found the sleep hours are about 11pm to 8am. This is when the pool closes and most people are in for the night. The doors start slamming about 8am. My #1 deal killer is the amount of noise from doors slamming. Not just slamming doors, but you could feel the bed vibrate from the low thud. This is a bit funny because the doors immediately around me were not that loud.

Room Tip: Stay away from the low 100 room numbers. Very noisy as this is by the pool, workout room, and side...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlene F, Manager at Hilton Garden Inn St. Charles, responded to this review, December 6, 2012
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the about the noise from the hallway. Your comments have helped us to improve our guest experience and we will now be offering free earplugs at the front desk. We hope you will consider staying with us again.
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195 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Kalamazoo MI
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 25, 2012

This hotel is a very good hotel. The staff were all very friendly and helpful. It was a nightmare trying to get to the hotel because of construction on the road and the parking for the auction. Apart from that everything else worked great.. Rooms were very clean and the housekeeping staff very helpful..

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Charlene F, Manager at Hilton Garden Inn St. Charles, responded to this review, November 26, 2012
We are so glad you enjoyed your stay! I am also glad that our team provided the EXCELLENT service we pride ourselves on. We hope to have you with us again very soon!
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Tampa, Florida
Top Contributor
78 reviews 78 reviews
18 hotel reviews
Reviews in 42 cities Reviews in 42 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 17, 2012

On this trip I had stayed at two hotels I wasn't exactly thrilled with. Oh this one was just right. Check in was a cheerful breeze. Room was sparkling and immaculate. The AC worked great and I did'n't hear any noise from anywhere. Love the HGI adjustable beds. Parking was easy and there were lots of choices to get you close to your room. The wireless internet was fast enough to stream netflix. Breakfast was one of the best ever. Lots of fresh fruit choices, and on the two mornings I was there I got my poached eggs, perfectly cooked in record time. There were also several choices of easy to take away, yet healthy breakfast choices, which are often hard to find. Nearby were lots of retail and restaurant choices. I wish I had stayed here for most of my trip. This is EXACTLY what I want in a business hotel. If I was in the area, I would stay here again. Not one complaint.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this review, January 25, 2013
Thank you, I am happy we were able to make your Stay excellent
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London, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2012

Always stay here since first opened, standards do change, alway excellant , nothing too much trouble for staff. Always welcomed back, as valued customers. Reception, housekeeping and catering great. Would always recommend.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this review, February 7, 2013
Thank you for your Excellent Response, we enjoy having you.
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Dyersville, Iowa
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 3, 2012

The Hilton Garden Inn was very nice. I like the fact that they had a refrigerator, good size tv and Bath & Body Works. I didn't really like the bed. Supposedly you could adjust the bed from soft to firm but I couldn't tell a difference. Also, the air conditioner was noisy! They did not have continental breakfast; I think all hotels should. We had to pay for our breakfast, which was good. Lots of construction on the road in front of the hotel, which isn't their fault, but annoying! My son had to call the front desk around 3:00 am because people were talking out in the hall!

Room Tip: I always like to stay on the top floor so I don't hear the guests above us.
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlene F, Manager at Hilton Garden Inn St. Charles, responded to this review, September 15, 2012
I’m so pleased you enjoyed our hotel! However, I’m sorry we were not able to provide you with superb level of service during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noisy AC unit and the uncomfortable bed. Our staff is examining both these issues so we can take the proper steps in fixing them. Your comments will help us perfect our guest experience. We hope you will consider staying with us again.
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Toronto, Canada
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 30, 2012

This was our first stay here and we found the hotel both clean and comfortable. The service was great. The first room we were given was a non-smoking room, but still smelled of smoke from the smokers outside, so Erika (?) at the front desk immediatelty moved us into a nicer room that did not smell of smoke without any question. While the hotel is about a 40 minute drive away from downtown Chicago, it was quite central to our needs otherwise and the value was unbeatable! We would definitely stay here again.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinny2601, General Manager at Hilton Garden Inn St. Charles, responded to this review, January 25, 2013
We appreciate your response, thank you for your business.
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Roscoe
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 29, 2012

We stay here every year during the Bloomington Gold Corvette show in June. We have always been treated with the utmost care. The rooms are large, comfortable and well kept. The staff is friendly and courteous. Everyone goes out of their way to be helpful in every way with directions and tips for alternative dining, etc. We truly look forward to our annual stay here. The shopping in St. Charles and Swedish Days in Geneva w/ sidewalk days and The Little Traveler Shops is so much fun! To our glee, this year a new Culver's had sprung up right next door to the hotel - fabulous for an evening walk to get a snack! The Bloomington show is moving and next year we will be somewhere else. We will miss this hotel and our familiarity with staff, the Portello's, the Filling Station and the St. Charles surroundings very much!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn St. Charles

Address: 4070 East Main Street, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Saint Charles
#1 Green Hotel in Saint Charles
#1 Business Hotel in Saint Charles
#3 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn St. Charles 3*
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Also Known As:
Hilton Garden Inn St. Charles Hotel Saint Charles
Hilton Saint Charles
Saint Charles Hilton
Hilton Garden Inn Saint Charles

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