We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Almost Excellent - Good Value” 4 of 5 stars
Review of Hilton Garden Inn St. Charles

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hilton Garden Inn St. Charles to your Saves list
Hilton Garden Inn St. Charles
3.0 of 5 Hotel   |   4070 East Main Street, Saint Charles, IL 60174   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Book Now & Save Up to 25%
Ranked #2 of 12 Hotels in Saint Charles
GreenLeadersBronze level
Texas
Top Contributor
61 reviews 61 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
43 helpful votes 43 helpful votes
“Almost Excellent - Good Value”
4 of 5 stars Reviewed December 13, 2011

Everything was better than expected at this location. The staff was friendly, helpful and efficient and the rooms was very clean and large. The furniture was in very good condition and the bed was comfortable...it was an adjustable mattress which was fine. The sheets and bed cover seemed clean and in good condition. The bathroom was very clean and the towels were in good condition and were large and thick. The room had a flat screen TV, coffee maker and a fridge. During my stay in the area I lost a personal article and when I called back Rick did the appropriate checking to locate the item and promptly communicated to me the results of the search. Kudos for the efforts. I can highly recommend this location.

Room Tip: On the weekends breakfast is not served until after 7:00 am
See more room tips
  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

223 reviews from our community

Traveler rating
    128
    70
    15
    6
    4
See reviews for
39
53
11
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Iowa
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 30, 2011

We recently enjoyed a fall weekend at the Hilton Garden Inn, St. Charles. I was very impressed with the hotel and it's staff. Our room was spacious and clean. The room I requested was located on the first level, and had a patio door to a beautiful outdoor courtyard. The gazebo was perfect for our large reunion. Located directly across from Pheasant Run, the hotel is a short drive to all the area's attractions. Very modern styling and well maintained.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHISC4070, Manager at Hilton Garden Inn St. Charles, responded to this review, November 1, 2011
Thanks for your nice words as it is always good to hear postve things about the hotel and your stay. Also congrats on the hiring of Theo and maybe he can bring the Cubs a winner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 26, 2011 via mobile

Stayed here while I was enrolled in an educational class for work. While the hotel is a bit of a drive from any activities, it is conveniently located in the same building as the educational facilities, and the rooms are nice an spacious. The exercise facility is typical for a hotel of this caliber, ok but nothing to write home about. I would stay here again if I ever need to return to St. Charles.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 12, 2011 via mobile

This was 1 of my most pleasant stays until checkout. The front desk staff was phenomenal! Accommodating my every move. the breakfast staff was also excellent! 1 morning we had to run out of the hotel earlier than breakfast was served so we took some fruit and juice on the run. We did not pay for breakfast that morning until we came back after 10 o clock. there were no questions asked they just took our payment. the problem came after I checked out; my daughter and I left a few items in the chest of drawers. those items were bagged up by the housekeeping staff. Unfortunately the electronics and expensive things were taken. I called the saint charles police to make a police report. and since the items were not inventoried when they were bagged up, there was no record of my missing electronics. There was record of my running shoes and running shorts and shirt however. When I called the hotel to speak with the housekeeping director, I was informed that housekeeping is not supposed to open anything that is left in the rooms. They are only supposed to bag the remaining items. Unfortunately my electronics were inside of a sealed running pack. So housekeeping disregarded the hotel rule and opened my running pack and removed the ipod and pedometer. Needless to say the friendly of the staff at the front desk, and the restaurant, was superseded by the dishonesty of the housekeeping staff. And because of the loss of equipment, there was no value in staying at this hotel.

  • Stayed August 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Illinois
Top Contributor
78 reviews 78 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 19, 2011

I made my reservation over two weeks prior to the arrival date as a Hilton HHonors GOLD member to the Hilton HHonors' advance reservation 800# desk as I was REQUIRED to do so to some new HHonors criteria! When I arrived, it was as if I did not exist in the Hilton HHonors system as I received "the bottom floor with a room second closest to the elevators (Rm 102) and across from the swimming pool entrance!" My long standing and "always HONORED" HHONORS profile has always stated "high floor and away from elevators". (The next morning, prior to my family's delicious breakfast, I inquired the Michael S., the ever capable, dependable, and hospitable General Manager, if my HHonors profile had changed as another Hilton brand hotel and I had trouble accessing my HHonors information. Mike replied "No, all looks fine this Wednesday morning".) Not only was our breakfast good tasting with the great service by Doey, The Great American Grill, GREAT server, who we had the pleasure of being served the night before on our one night "special" stay on Tuesday, August 16TH. Doey, despite our family walking in with three people and ordering an entire dinner with beverages just 10 minutes prior to closing (9pm) did not "bat an eye" and truly took care of us! Thank you Doey! Other than the great food and wonderful service by Doey, we were treated very well by Mike, Kristy, Supervisor & Night Auditor, and the entire front desk, and enjoyed the renovated swimming pool and hot tub immensely! (I am just sorry we were SO close.) Thank you Hilton Garden Inn for a wonderful one night visit once again!!

Room Tip: AAhhh...Join Hilton HHonors and HOPE Hilton, NOT the hotel, saves your personal preference info!
See more room tips
  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 18, 2011

We had a terrible experience at Pheasant run resort, and ultimately ended up moving across the street to the Garden inn. We were nervous because our stay at Pheasant run was so horrible. All i can say is what a relief. The staff was nice, the rooms were very clean, and it was quiet. I would say this is surely a wise choice for hotels in the area. If only all hotels were this nice!

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2011

We held a 3 day meeting for 80 people at the hotel and they bent over backwords to accomodate all of our requests. The food was good and the service was great.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn St. Charles? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn St. Charles

Address: 4070 East Main Street, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Charles
#1 Best Value Hotel in Saint Charles
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#4 Romantic Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn St. Charles 3*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hilton Hotels, Orbitz, Cheap Tickets, Hotels.com, BookIt.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Hilton Garden Inn St. Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn St. Charles Hotel Saint Charles
Hilton Saint Charles
Saint Charles Hilton
Hilton Garden Inn Saint Charles

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn St. Charles, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.