We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place at a difficult time” 5 of 5 stars
Review of Fairfield Inn & Suites Chicago St. Charles

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Fairfield Inn & Suites Chicago St. Charles to your Saves list
Fairfield Inn & Suites Chicago St. Charles
2.5 of 5 Hotel   |   2096 Bricher Road, Saint Charles, IL 60174   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Shopping Package
Ranked #4 of 12 Hotels in Saint Charles
Omaha, Nebraska
1 review
“Great place at a difficult time”
5 of 5 stars Reviewed 1 week ago

Our family came from all over the United States and England for a funeral. The staff was excellent in making the right room arrangements and doing everything they could to help us.
They even gave treat bags to our 9 grandchildren. There was a lot of room for us to gather in the eating area as we shared meals and time together. Thank you staff for all you did for us.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, 3 days ago
Dear Julie,

Thank you for sharing your review regarding your experience at our hotel. I am happy that our staff was able to make you and your family confortable during such a difficult time. Your entire family and grandkids were a joy to have during that weekend.

Thank you again for choosing our hotel for your arrangements. We will be keeping you and your family in our thoughts during this holiday season.

Warmest Wishes,
Kimberly N. AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

90 reviews from our community

Traveler rating
    55
    21
    8
    3
    3
See reviews for
31
15
7
18
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 4 weeks ago

This is my second stay at this hotel. It is very conveniently located across the street from a large grocery store and outdoor shopping mall with both sit down and fast food restaurants. The hotel itself is very clean, my room, a little suite, was wonderful, refrigerator, small microwave and sitting room. Breakfast was great with a good choice of hot and cold choices. The only thing that kept me from making this an excellent rating was the comfort of the sofa in the sitting room and the firmness of the bed...the sofa wasn't all that comfortable and the bed was way too firm. Other than that, I would recommend this hotel to everyone visiting St. Charles and will absolutely make this my hotel of choice when I return to the area.

  • Stayed November 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly N, AGM at Fairfield Inn & Suites Chicago St. Charles, responded to this review, 3 weeks ago
Dear Tracie C,
Thanks for your review. You're spot on with regard to our location. We have so many stores, shops and restaurants around us to please any pallet. I'm pleased our studio suite worked out well for your recent visit. Sadly, I'm sorry to hear you found our mattresses too firm for your liking. We look forward to having you with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbury, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2014

We are driving from TN to ID, delivering an older car to our daughter there. We had scheduled a repair that was to use a part that we had found at a junk yard in St. Charles, the repair was supposed to take a few hours. We ended up needing to stay 'as late as possible' and they were willing to clean our room last, so that we could stay till 1:00. Then we ended up staying a second night. Very friendly, pleasant to work with, and lovely, recently re-decorated rooms/lobby. Breakfast was nothing special, but still more than adequate.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, November 3, 2014
Dear scanaday,

Thank you for your wonderful review regarding your visit to our hotel. I am glad you were well taken care of during your stop in St. Charles. I trust you and the car arrived safely to your daughter.

We hope to see you again in the future should your travels have you pass through our area again.

Warmest Regards,
Kimberly N. AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, New York
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 29, 2014

We booked two rooms at the Fairfield Inn for one night to attend a family wedding. We knew that checkin was not until 3 o'clock. The wedding was at 4 o'clock. We asked for early check-in but the staff was clear that there were four weddings happening that weekend and they couldn't guarantee us getting in. We started travelling at 2:00 a.m. on the day of the wedding. We got to the hotel at noon. At that time we could not get in, but they told us to check back. We tried twice more, and by 1:30, they were able to get us into two rooms. I was SO grateful. They were so accommodating. I honestly don't know what we would have done if we could not have gotten in until 3. We got to take a nap, shower, and get ready for the wedding and look human!

The rooms were nice. Beds were comfortable. Pillows were awesome! It was conveniently located. The breakfast in the morning was good, but the staff was what really made our trip.

I saw some negative comments online, but we didn't experience anything negative during our stay.

I would highly recommend this place.

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly N, Guest Experience Supervisor at Fairfield Inn & Suites Chicago St. Charles, responded to this review, November 2, 2014
Dear StarlitRidge,

Thank you for taking the time and providing us with a wonderful review.
I'm so pleased we were eventually able you accommodate your early arrival and allow you some down time to rest up for your wedding event. Thanks also for the kudos for our staff; after all, It's the staff that makes a memorable experience.

Regards,

Scott C., GES
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

We stayed at the hotel for a short visit. The entire staff was very accommodating providing us with local restaurant and route info. Maria in the breakfast room was very pleasant and anticipated our needs. We found many things to do in the area. I would recommend the hotel to anyone.

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, October 21, 2014
Dear Bob M,

Thank you for your kind words on our staff. We are one big family at the Fairfield Inn and I am so happy that you were well taken care of during your visit. Maria C. acts as one of our mother hens and treats our breakfast area as if she is serving friends and family at her home.

Thank you for joining us and we hope to have you back to St. Charles in the future.

Warmest Regards,
Kimberly N. AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Top Contributor
124 reviews 124 reviews
24 hotel reviews
Reviews in 40 cities Reviews in 40 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 20, 2014

Easy to find hotel and staff was friendly. We had requested a rollaway bed with reservation and found out none were available on arrival which put one of us on the floor. The carpet, common areas and guest rooms were well kept. Our bathroom did have quite a lot of mold on wallpaper. The shower was broken. I was surprised at how much moisture buildup there was in bathroom with our short awkward showers. Breakfast was standard hotel fare but be warned they don't put hot food out until 7a on weekends which is too late for us.

Stayed October 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, October 21, 2014
Dear Ms. Candispfld,

Thank you for your review. I am happy to see that you experienced our great staff service despite not being able to receive one of our rollaways during your evening in town.

I want to apologize for the issues you experienced with our bathroom. I am wondering if the water was switched from the shower head to the wand instead making it awkward to use. I can definitely see how it would be difficult to use. We will be having our staff address the wallpaper and ensure that the shower is ready for use.

Should you travel back to our hotel, feel free to interact with our overnight staff in order to get muffins, bagels, yogarts, or cereal earlier then our scheduled breakfast. They would be happy to grab those items in order to start your morning off on the right foot.

Kimberly N. AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 13, 2014

I stayed here during a business trip. The room was clean, quiet and comfortable. I stayed on the second floor at the back of the hotel which faced a big empty parking lot that added to the quiet and helped create a nice dark room for sleeping. There was wifi in the hotel for those using your laptops and a big tv in the breakfast room...we watched the playoffs with a group of people. The room had shampoo, conditioner, soap and a hair dryer. The staff was very friendly and helpful. There was a continental breakfast that had the usual bagels, muffins and bread for toast...waffles...eggs and sausage (although the scrambled eggs were a bit runny). If you opted out of having the hotel breakfast, there were fast food restaurants within walking distance and plenty of places to shop. Great location, great stay.

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, October 14, 2014
Dear Angela L,

You provided a very thorough review of our hotel, thank you. I am glad that you experienced a comfortable and quiet environment for your business travels.

Sounds like you had a great time watching the playoffs in our breakfast room. Hope the team you were rooting on won.

Thank you again for your visit and review.
Kindly,
Kimberly N. AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Fairfield Inn & Suites Chicago St. Charles? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Road, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Priceline, Orbitz, Expedia, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Fairfield Inn & Suites Chicago St. Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn

Owners: What's your side of the story?

If you own or manage Fairfield Inn & Suites Chicago St. Charles, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.