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“Wonderful experience!” 5 of 5 stars
Review of Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
2.5 of 5 Hotel   |   2096 Bricher Road, Saint Charles, IL 60174   |  
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Ranked #4 of 12 Hotels in Saint Charles
Grand Rapids, Michigan
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Wonderful experience!”
5 of 5 stars Reviewed July 31, 2013

I started by accidentally deleting my reservation for the hotel. By the time I discovered it an hour later, the room had been re-booked and the hotel was sold out. The end of the long story is that Allison from the hotel kept track of the rooms and called me when one became available. Never have I had this kind of service from any level of hotel! So with that start, it couldn't possibly continue that well but it did. The most wonderful people are chosen to work at that hotel. The staff could not have been nicer. The hotel was clean and very quiet. The woman who was working in the breakfast area was right on top of everything so it was always clean and well stocked even though it was really busy in there. I do tend to love Fairfield Inns and this one was no exception but the staff of this location made it even better than I expected.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, August 10, 2013
Dear bonb1545,

Thank you so much for the great review. I am happy to see that you had a great experience with our hotel. Alison is definitely at great asset to our hotel. She values each of our guests and works extremely hard to accommodate requests and needs. So glad that she was able to help find a room at our hotel for your visit to town.

Maria our breakfast hostess is great too. It is amazing how she can keep items stocked, area cleaned and take great care of each of our guests during a busy breakfast morning.

Thank you for recognizing our team for their service. We hope to have you again in future.

Kimberly Nickels
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86 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
White Lake, Michigan
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 20, 2013

I stayed at this hotel on business -
1. The first night I called for a wake up call twice. The phone continued to ring without answer...It wasn't automated and after about 20 rings each time, I hung up.
2. The next morning, no hot water for the shower. Ugh
3. The second morning showers in surrounding rooms started at 5 a.m. It was so loud it woke me up--no need for a wake up call.

The employees are warm, friendly an apologetic. Next time, I will see what other options I have in the area. A co-worker who has stayed there before assured me that that it was not normally like this, but....

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, June 27, 2013
Dear MITravler_13,

Thank for taking the time to provide us with a review. I am sadden to see of the issues you experience at the hotel. With regards to your phone, I wonder if the phone was not working correctly to connect to our front office team, who are the ones that set wake-up calls.

With regards to the noisy morning you had at the hotel. We don't typically have guests note hearing other guests showering or plumbing noises. Regardless, please accept our apologies.

Finally, we deeply apologize for the the lack of hot water for your morning shower. We experienced a hotel boiler technical problem during your visit which caused the issue.

Again we are sorry to hear of the problems that occurred at the hotel. I am happy to see that despite these short comings, our associates were empathetic and caring. I welcome you to reach out to me or Alison, our GM at 630-845-5500 to discuss these issues in further.

Thank you again for your review.
Kindly,
Kimberly
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Springfield, Missouri
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 19, 2013

We have stayed here many times. Each time the desk staff was very friendly and ready to help with special requests. The room was very clean and even had my favorite....a coffee pot.The breakfast was plentiful well presented including a fresh fruit salad and the most friendly kitchen staff.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, June 22, 2013
Kathy,

I'd like to thank you for the review on our hotel! We are very pleased with our team here at the Fairfield Inn and Suites St. Charles and we're glad that they gave you a great experience!
We also pride ourselves on our housekeeping staff. They do a great job at keeping the hotel nice and clean!

We hope to see you back at the Fairfield Inn and Suites in St. Charles soon!

Justin
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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 12, 2013

The staff here is second to none. The moment i entered with my family they were asking what they could do to make our trip more pleasant. They printed off directions, as well as recommended things to do and places to eat. Kudos to the young man and woman i interacted with. On Sunday the hotel was having water issues to the point where we all had to take luke-warm showers. Wasnt happy with that, so at check out i brought up the problem and the same two desk agents were there. They both were empathetic and offered me a 10% discount. I normally would have taken the offer but since the service was so pleasant, i declined.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, June 22, 2013
LadybytheLake,

I would like to thank you for your review of our hotel here in St. Charles. I'm pleased to here that you were happy with our hotel staff! We take great pride in tending to our guests! I apologize for the hotel issues. On very busy weekends, thats when we're vulnerable for problems. I hope you the issues won't keep you from returning to our wonderful property! We look forward to giving you the best possible experience!
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Byron, WI
1 review
5 of 5 stars Reviewed May 30, 2013

Normally I travel 3 to 4 days a week on business, so I stay at many different Marriot locations throughout the year. I had reserved 3 rooms for our family on Sunday May 26th just prior to Memorial Day, to attend a graduation. In all my stays at any Marriott's or any other hotel chains, my family and I have never been treated more like family and the staff was so accommodating. It was a pleasure and extremely relaxing to stay at this location. I can not say enough GREAT things about the Fairfield Inn in St Charles and their staff.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, June 3, 2013
Dear Rick M,

Wow what a great review. Thank you so much for sharing your comment as well as visiting our hotel. It was such a pleasure having you and your family for Memorial Day weekend for such a special occasion.

Your review definitely means a lot to us. We know you travel several days a week and have a choice among many hotels in town. We are so happy to see that your experience with us was a great one.

Thank you again. We hope to have you visit the Fairfield Inn & Suite St. Charles family again in the future.

Kindly,
Kimberly
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Illinois
1 review
2 of 5 stars Reviewed May 5, 2013

Currently on 2nd night of 3 night stay and at midnight heating/cooling system makes a series of noisy clicks and can't sleep and also refrigerator quits working! No rooms to switch to. Then the guy I talked to said will have to wait until morning and had the "oh well" attitude. Finally I just turned of the heating/cooling system and very stuffy. Will be calling corporate, and will expect soe compensation!!!

  • Stayed May 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, May 6, 2013
Dear Lovetotravel1969,

Thank you for taking the time to write a review. Please accept my sincere apologies for the disappointments you experienced with the air conditioning unit and the refrigerator in your room. This clearly does not meet our quality standards.

I am also sorry you were dissatisfied with the staff member on duty and felt he failed to provide you with the service you desired. It is our intention to exceed our guest’s expectations and clearly we were not successful.

I welcome you to contact me personally or our General Manager Alison Papini at 630-845-5500 in order that we may discuss your experience in more detail.

We appreciate your feedback and look forward to hearing from you.

Warmest Regards,
Kimberly Nickels
Assistant General Manager
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Machesney Park, Illinois, United States
1 review
5 of 5 stars Reviewed April 29, 2013

My family was staying at the Fairfield for our daughter's wedding. Many were from out of town and needed to get into the rooms as as soon as possible to change into tuxedos and formal dresses. The management bent over backwards to get us in early and take care of our needs. They were absolutely awesome the next morning when we used the meeting room to open wedding gifts. Thanks so much for making a stressful and fast paced weekend a joy for us. From our family you all get five gold stars!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, May 3, 2013
Dear Phil R,

Thank you for taking the time to share your great review on our hotel and staff. Weddings are definitely a special occasion and I am glad to see that our team provided everyone with the support they needed for the event.

Thank you for allowing us to be part of your family's memories!

Kindly,
Kimberly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Road, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Saint Charles
#4 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn And Suites Chicago St. Charles
Fairfield Saint Charles
Fairfield Inn Saint Charles
Saint Charles Fairfield Inn

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