We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Hotel” 5 of 5 stars
Review of Fairfield Inn & Suites Chicago St. Charles

Save Saved
You added Fairfield Inn & Suites Chicago St. Charles to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Fairfield Inn & Suites Chicago St. Charles
2.5 of 5 Hotel   |   2096 Bricher Road, Saint Charles, IL 60174   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #4 of 12 hotels in Saint Charles
Decatur, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent Hotel”
5 of 5 stars Reviewed May 8, 2012

We had a total of 21 rooms for the wedding weekend of our son and the staff was so helpful and kind to all our guests. The hotel was so clean and the breakfast was also wonderful. We had the studio king room which was perfect with the extra space! The location worked out great and gave everyone something to do in their spare time. Kimberly helped us block all our rooms and worked with us at different times to keep us posted as the reservations came in. Jennifer was also excellent at the front desk throughout our stay! Thanks again to all the staff for a wonderful experience!!
Denise B.

Room Tip: Highly recommend the King Suite on the second floor!! It was great to have alot of our wedding party...
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, May 11, 2012
Dear Denise B,

Thank you so much for sharing your wonderful comments regarding our hotel and staff. We are very glad to find that your son's wedding weekend went successfully and stress free with the assistance from the Fairfield Inn & Suites Staff.

You are right-on with regards to our wonderful king studio suites. Each one is spacious with a sofa sleepers, 2 TVs, and microwave & refrigerator. These are perfect for guests like yourself that want some time to gather with friends and family in a relaxing environment.

Thank you again for commenting and staying at our hotel. We are so happy to be able to add to a memorable weekend.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

77 people have reviewed this hotel

Traveler rating
    48
    17
    7
    3
    2
See reviews for
27
13
6
17
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Sewell, New Jersey
1 review
5 of 5 stars Reviewed April 25, 2012

From Check -In to Check-Out the staff at this facility was awesome ... just plain awesome. Always a smile and always pleasant greeting.

Best cable TV in the state ... all the channels you could ever want plus lots of HD channels

Best location within 20 miles

Room Tip: Suites offer a sitting room, w/TV, refridge and microwave ... worth the little extra $$$
See more room tips
  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, April 27, 2012
Dear Tom D,
Thank you so very much for your kind words about our hotel. Our staff works very hard to make each guest feel welcome and I am so happy to see that you have received this experience.

We recently upgraded our television programming in December. We are glad to see that the added channels and the HD quality is benefiting our travelers.

Thank you again for your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 8, 2012 via mobile

An excellent hotel to stay at. Was just a one-night stopover for us, but we thoroughly enjoyed the room, service and free breakfast. The room is large, comfortable and clean. The front desk staff are super friendly and special thanks to Dianne for the dinner recommendation of the Turf Room. Great shopping is near by and the town of Geneva is only a mile down the road. Well worth the stay if you're in this area of town.

Stayed April 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, April 12, 2012
Thank you for taking the time to provide feedback regarding your stay at our hotel. Geneva and St. Charles are definitely great towns to explore for shopping and restaurants.

Our Front Desk staff, especially Diane, our assets to our hotel. Thank you for recognizing them for the friendly service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Godfrey, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 22, 2012

Spotless, conveniently located, and the staff was above and beyond nice! Would definitley stay there again.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gsmffi, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review, March 29, 2012
Dear Catherine G,

Thank you so much for your wonderful review of our hotel. We are happy you enjoyed your stay and that our staff provided you with our great service and clean accommodations.

We hope to see you and your family again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 29, 2012

We had our reception right down the street which is why we decided to stay here the night of our wedding. We were under the impression that we signed off on having the Marriott Rewards since we were booking so many rooms with our wedding party. When we asked about claiming our rewards they said that there is no record of us having these rewards!! We were also told that they would keep refilling our hotel block when they were filled and we had many guests that did not get a room because they gave them all away without keeping their word of refilling them. The hotel staff even had the nerve to ask us if we would mind combining our guests in rooms because they overbooked their hotel...ummm NO! Then night of our wedding we had a really RUDE staff member yelling at our guests as if they were children and they were all 35 and older. I would NOT recommend staying here for big events!

  • Stayed November 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bettendorf, Iowa
1 review
5 of 5 stars Reviewed February 26, 2012

Our experience at your place can be summed up in one word: Wonderful!

We travel quite extensively around the Midwest. We have never had a motel send us an e-mail confirmation a couple of weeks before our arrival like you did.

We never had anyone send us an e-mail greeting just prior to our arrival telling us that whatever needs to be done to make our stay more enjoyable will be done.

We never have stayed at a place where we get a hand written greeting sent along with our room key telling us that if we need anything, just call the front desk and she will help.

Finally, we never have stayed in a place where we get a call from the front desk person making sure everything is alright and if we need anything, just let her know.

Unfortunately, there aren’t a lot of Fairfield Inns where we travel, but if there is, we are going to check them out if that is the kind of service they all provide.

If they don’t provide the level of service you folks did, I would suggest that they follow your example and do so.

We will be back for sure the next time we are in the area. Thanks very much for making our stay at your facility a WONDERFUL experience!

Best regards,

Larry Yudis
Bettendorf, Iowa

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clermont
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2012

I stayed here for over 2 & 1/2 months & I must admit I was impressed with everything. The Mgr,. The Staff, everyone was very profesional, friendly, made me feel at home. The room was great, Comfortable bed with selection of good pillows.2 Flatscreen TV'S/ Fridge & Microwave. The breakfeast & pool was great, the housekeeping was great too! I highly reccomend this Fairfield to all. Lot's of shopping & restaurants & easy access to Geneva & St. Charles.. Thanks

Room Tip: Ask for a suite, they are sweet!
See more room tips
  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Fairfield Inn & Suites Chicago St. Charles? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Road, Saint Charles, IL 60174
Phone Number:
Location: United States > Illinois > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Saint Charles
#4 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Priceline, Marriott, Tingo, Expedia, TripOnline SA, Hotels.com and BookingOdigeoWL so you can book your Fairfield Inn & Suites Chicago St. Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn And Suites Chicago St. Charles
Fairfield Saint Charles
Fairfield Inn Saint Charles
Saint Charles Fairfield Inn

Owners: What's your side of the story?

If you own or manage Fairfield Inn & Suites Chicago St. Charles, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.