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“Very Nice, Great Location” 4 of 5 stars
Review of Chicago Marriott Suites O'Hare

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Chicago Marriott Suites O'Hare
3.5 of 5 Hotel   |   6155 North River Road, Rosemont, IL 60018   |  
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Ranked #9 of 16 Hotels in Rosemont
Certificate of Excellence 2014
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very Nice, Great Location”
4 of 5 stars Reviewed June 8, 2014

Close to the L train, very nice property. Staff was all very friendly and efficient. Sofa bed was horrible, but the bed in the room was nice and the suite setup was convenient. I did find a dirty wet towel in the shower on check-in, and the previous guest's phone charger and belongings that hadn't been cleaned from the desk, but the staff was quick to apologize and they did follow up a few days later to make sure the room was good to go. The Restaurant breakfast buffet was very good, although a little expensive, and I appreciated the added availability of soy milk. Overall really nice property, great location for visiting Chicago.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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263 reviews from our community

Traveler rating
    102
    116
    24
    12
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Grand Rapids, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 8, 2014

Don't eat at the restaurant. I thought I was getting $5 glass if wine, turns out it was the $20 glass!
I ordered the $6 salad, the only price listed, but was charged $10! Our party of 10 was charged the 20% tip but they would not split the bill for us.

  • Stayed June 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 7, 2014

I routinely stay at this hotel for business. The suites are comfortable, and the staff friendly and attentive. It's definitely geared towards business travelers, which is nice when that's your goal. It's conveniently located near the airport. There's a nearby train a few blocks away if you'd like to go downtown, but it's a rather long trip.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, NY
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed May 30, 2014

I got sick on a layover at the airport and had to stay overnight. After a time in the ER, I called the hotel at about 10:45pm to check if they had room service since I had not eaten since the morning. The kitchen was about to close, but after hearing about my ordeal in the airport and ER, the woman on the phone offered to check me in early and order something for me. When I got there, dinner was waiting and I did not have to eat drive through food! Room was VERY nice, clean, and spacious.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 25, 2014

While the hotel facilities are OK (not entirely true as the toilet overflowed), it's ridiculous that they charge for parking ($24.00 overnight) and internet (over $12.00). And, at their commissary, the desk clerk told me it was over $6.00 for an ice cream bar. Absurd! Because of these things, I won't stay at this place again. Very, very, disappointed in this hotel. One of Marriott's worst properties. A sorry excuse for a Marriott hotel!!! When going to O'Hare look for a better alternative. It shouldn't be hard to find.

  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommie V, General Manager at Chicago Marriott Suites O'Hare, responded to this review, May 28, 2014
I Thank You for taking the time to give us your feedback regarding your stay. As it relates to pricing every full service hotel in the Rosemont area charge for parking as well as internet. I apologize for the inconvenience you encountered with the toilet and I've alerted engineering department to take a look at the room. Again, I Thank you for staying with us and If you would like to speak with me personally feel free to give me a call.
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Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 18, 2014

So expensive per night. Charge you for wi-fi, charged for parking, no continental breakfast. We arrived at 11 am and left at 6 pm for dinner and were charged $26 for parking!! We only had 2 twenty dollar bills to pay so we received our change in all dollar coins! Not wanting to pay additional fees to go out for breakfast, we went to the in house breakfast where we paid outrageous prices ($20 for a small buffet ) and had to call a server over after waiting for for 5 minutes. I ordered my food a good 10 minutes ago and have not seen it nor has anyone come to check on us. Never again

Stayed May 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommie V, General Manager at Chicago Marriott Suites O'Hare, responded to this review, May 20, 2014
Mr. Kbuell,
First of all, I would like to Thank You for taking the time to give us feedback on your stay. I wanted to make you aware that I've spoken with the Restaurant Manager about the time it took before a server approached your table. We will incorporate that in our daily 15 minute standup meetings. As it relates to being charged for parking, internet and breakfast if you were to benchmark any full service property in the area you would find that they do the same. If there's anything that I can assist with in the future please don't hesitate to give me a call.
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Federal Way, Washington, United States
Top Contributor
122 reviews 122 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 22, 2014

After a day on the road it was so nice to open the door to an amazing king suite room at the Chicago Marriott Suites O'Hare. It was one of the nicest (clean, spacious, comfortable, quiet) rooms I have ever stayed in! I was disappointed by only one thing - that I was staying here just one night!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chicago Marriott Suites O'Hare

Address: 6155 North River Road, Rosemont, IL 60018
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Suites O'Hare 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
Situated in the midst of the Chicagoland area, just a 5-minute shuttle ride from O'Hare Intl. Airport, the Marriott Chicago Suites O'Hare is poised for executive board meetings, elegant receptions and small meetings. The hotel is ideally suited for the business traveler, and all major highways are easily accessible from the hotel. The Marriott Chicago Suites O'Hare does offer 24-Hour complimentary O'Hare Airport shuttle service. ... more   less 
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Also Known As:
Chicago Marriott Suites o`Hare Hotel Rosemont
Chicago Marriott o Hare
Marriott Hotel Rosemont
Marriott Rosemont
Rosemont Marriott

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