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“Very Nice Hotel For an Airport Hotel” 4 of 5 stars
Review of Sheraton Chicago O'Hare Hotel

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Sheraton Chicago O'Hare Hotel
3.5 of 5 Hotel   |   6501 North Mannheim Road, Rosemont, IL 60018   |  
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Special Offer
Breakfast for 2 Included
Ranked #6 of 16 Hotels in Rosemont
Thomaston, Connecticut
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Very Nice Hotel For an Airport Hotel”
4 of 5 stars Reviewed July 7, 2014

First, I can't recommend signing up for Starwood Preferred guest program. Although I purchased my stay with points, I was upgraded to a two room King Suite. I have had very good experiences in all of my Sheraton product accommodations and enjoy the consistency of their quality across cities. My room was spotless, spacious, and fresh. The complementary service to and from the airport made transitions easy. The staff was courteous and understood how important their jobs were to the traveler.

Room Tip: Always ask for an upgrade and join their program.
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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465 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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Hong Kong Region, China
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 6, 2014

We were initially unsure of our stay at the Sheraton due to some of the TripAdvisor reviews. We were however pleasantly surprised. We stayed at the hotel as we had an early flight out of O'Hare airport. The location is ideal if you are wanting to stay close to the airport, it is however a 30 minute train trip in to Chicago centre (The Loop). Our first impression was good, with the airport shuttle picking us up on time (the airport shuttle runs 24 hours a day). The front desk was friendly and helpful - Matthew was absolutely great. We were pleasantly surprised at the size of the rooms. The rooms have a separate living area which includes a basin in addition to water and coffee facilities. The room was clean and well laid out with all amenities needed. The bathroom was fine and cleaner than most others, specifically the bath/shower. WiFi is however not included. Chat to reception and see if they can assist. There was no overhead airplane noise which was surprising. The only negative of the stay was the large pillows on the bed which were uncomfortable. Overall we would definitely recommend this hotel if you are wanting to be close to O'Hare airport.

Room Tip: Ask for a suite.
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Green Features: We thought it was great that they hotel offered $5 dollars toward the on-site cafe if housekeeping was forfeited for the day.
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 4, 2014

I stayed for a one night stopover on a business trip. I booked a King room but on check-in was told none were available so I was downgraded to a double room. The rooms were huge and very well equipped. Internet was not included and neither was breakfast. The fitness center was well equipped and the shuttle ran to the airport at half hour intervals.

Overall, if you value a large room/suite, this is a good choice. If you'd rather pay less and have breakfast and internet included, I think there would be better value available within similar distance to O'Hare.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
4 of 5 stars Reviewed July 2, 2014

I stay at this hotel every month for business. The most recent few times I've arrived Narda has been the one to greet me. She remembers me every time! It feels so great to be remembered while away from home each month. Amazing people and great bar and gym!!! It's like a little vacation. I can say it's definitely the best spot to stay in that area for sure. All the staff is friendly and I actually look forward to my visits there.

Stayed June 2014, traveled on business
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Preston, Iowa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 1, 2014

What a fantastic place!!!! The staff were excellent!! Polite and very helpful!! The room was awesome, clean and an easy 10plus!! Can't say enough about this hotel!! We will be back!!! The park and fly tops it all off.

Room Tip: This is a MUST stay!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soenderborg, Denmark
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 29, 2014

The fitness center at this hotel is really super. Lots of equipment and very spacious. In general a super service in the bar area and also at the breakfast. Very polite and serviceminded - you feel really welcome. The room is okay, but looks a little "tired" and old. Very dark room and quite some years ago since it was updated the last time. But overall good impression at this hotel.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 23, 2014

The service was exceptional. The hotel is just minutes from the airport and offers a relaxing environment to recuperate after a long flight... Our room was spacious and offered a beautiful view at night. We did have to wait a whole for the shuttle ... And after a long flight it was a little irritating but overall the hotel and staff are exceptional!

Stayed May 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review, June 26, 2014
Dear Jamie F,

Thank you for taking the time to share your feedback. I truly appreciate the time you took to share your feedback. I will be sure to share with the entire team.

Very best, Paul C
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Chicago O'Hare Hotel

Address: 6501 North Mannheim Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Rosemont
#7 Business Hotel in Rosemont
#7 Family Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chicago O'Hare Hotel 3.5*
Number of rooms: 297
Official Description (provided by the hotel):
Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Rosemont
Rosemont Sheraton

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