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“Great service in and out of the hotel” 5 of 5 stars
Review of Sheraton Chicago O'Hare Hotel

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Sheraton Chicago O'Hare Hotel
3.5 of 5 Hotel   |   6501 North Mannheim Road, Rosemont, IL 60018   |  
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Breakfast for 2 Included
Ranked #8 of 16 Hotels in Rosemont
Saint Charles, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great service in and out of the hotel”
5 of 5 stars Reviewed January 22, 2014

The shuttle was a quick trip to ohare and the driver was very helpful and very nice. We rode the shuttle back from the airport on return and it was a different driver but it was just as good of an experience.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, January 29, 2014
Dear Richard K,

I appreciate the kind words regarding our complimentary 24 hour shuttle service. We have recently implemented new training to deliver world class experiences. I am glad to read your note.
Many thanks,
Paul C
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520 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 22, 2014

from the shuttle driver to the fantastic rooms (SUITES!!) Customer service SUPERB!!! Dimitri at the front desk, Mark at the Bar and Ray our shuttle driver, felt very welcome, no questions ask when service was need it. We were planning to go out to a restaurant but we stay to try out the bar and restaurant and watch de game couldn't ask for anything more. place closed down but Mark our bar tender stay with us till we left. Ray gave me great tips to explore downtown had a blast!!!
All I have to said is THANK YOU!!!
LOOOOOOOOVE the pillows

Room Tip: Try the corner suites!!!!!
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, January 29, 2014
Dear orly t,
What a nice note filled with kind words about Sheraton Chicago O'Hare. I will be certain to share with the team especially Mark and Ray. I appreciate the time you took to share your feedback.
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bethel
Senior Contributor
23 reviews 23 reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 21, 2014

As the title says, the major aspects of this hotel are great. The service is elite, the accommodations are exquisite, and the amenities are superb.

However, two things that I found lacking were WiFi and breakfast. WiFi is available, however it costs $10 per night, which is ridiculous considering the abundance of WiFi. They do offer free use of the internet via their computers located in the central courtyard/atrium, but that is lackluster to say the least.

The other thing is that they do not offer a free breakfast buffet/continental breakfast. Again, not a major concern but with the mass amount of other establishments offering this, it seems as though it should be common practice.

I suppose that because this hotel appears to cater largely to business travelers, these lacking areas become more understandable.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, January 29, 2014
Dear Astroblacks,
Thank you for taking the time to share. I appreciate your feedback!
Our Sheraton Club rooms do include complimentary breakfast and evening canapes. In addition, the club is fully stocked with beverages and snacks 24 hours a day. I would like to show you this wonderful amenity the next time you are in the area. Please feel free to contact me personally so we can arrange. Thank you again for your feedback!
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Waterloo, Canada
1 review
3 of 5 stars Reviewed January 20, 2014

Mattress in room needs to be replaced. Sunken in middle. Gym had three treadmills. One is currently out for repair. One had an "out of order" sign on it. This is a good hotel. I stay here four times a year. However, sometimes things just are not up to par.

Room Tip: ask for one with a new mattress
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  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, January 23, 2014
Dear RobinTodd62,

I really appreciate the time you took to share the details of your recent experience. I am happy to report that we will unveil a new Sheraton Fitness by Core Performance in the next few months. The new plans include new state of the art fitness equipment both cardio and strength and many more amenities.
Many thanks
Paul C
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New York City, New York
1 review
4 of 5 stars Reviewed January 18, 2014

I have to travel to Rosemont for business quite frequently, and the staff here always make me feel welcomed and taken care of. This is the best hotel in the area. Good food, very quiet and great pillows. Never ever had a problem with them!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, January 20, 2014
Dear Lisa C

Thank you for taking the time to write such kind things about the hotel and the team. We are happy you have found a home away from home. I would love to say hello in person on your next visit. We look forward to welcoming you back!
Paul C
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Miami
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 14, 2014

The staff make the difference here, while the rooms are very spacious, clean and chock full of amenities. I wouldn't hesitate to stay here, even if I wasn't flying in, but for those traveling by airline, this place is super convenient!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, January 20, 2014
Dear TravelerMontage,
I am so happy to read that you enjoyed your recent stay with us at Sheraton Chicago O'Hare. Thank you for taking the time to share. Hope to welcome you back real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed January 8, 2014

When I decided to move to Chicago, I stayed at the Sheraton when I arrived, and again 2 months later when I moved here for good. The staff is super welcoming, shoutout to Lindsay and Christina at the front desk! If you're staying near the airport, definitely check in here.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review, January 20, 2014
Dear ahastings92,

Welcome to Chicago and thank you for the kind words. I will be sure to share with Lindsay and Christina.
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Additional Information about Sheraton Chicago O'Hare Hotel

Address: 6501 North Mannheim Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#8 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Chicago O'Hare Hotel 3.5*
Number of rooms: 297
Official Description (provided by the hotel):
Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more   less 
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Also Known As:
Sheraton Rosemont
Rosemont Sheraton

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