We were staying a couple nights for a conference and the overall experience was just terrible.The hotel obviously sold more than they could handle because the staff was unable to keep up with the volume of people on the property. We brought this up to a manager named Robert as he passed through the restaurant. The only response that he gave us was don't worry Im a manager we know what we are doing. He seemed stressed by the situation but his tone and attitude was no way to speak to a customer. We brought this up to our event planner to which she will look into it. Besides the fact that he looked like he was 12 years old he should in no way be a "manager" as he was clueless on how to properly accept feedback given by an attendee. Never the less we made it through the chaos of the event with people from other groups not being directed and come to out break area and eating from the wrong set up. It didn't hurt anything but just added to the disorganization of the event as a whole. I would by no means recommend holding a function here of any kind. The prices were very cheap compared to surrounding hotels we were told but it was a clear indication of you get what you pay for.
- Official Description (provided by the hotel):
- Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more less
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- Also Known As:
- Sheraton Rosemont
- Rosemont Sheraton