My partner and I are both SPG Gold members. We have stayed at many Sheratons in the past few years, enjoying most of them. This one is special. Though not advertised in the name, it is an all suite hotel. The rooms are spacious and very well appointed with a super-comfy bed, great shower and bathroom and plenty of storage. The suite style room also had a fridge and coffee/tea maker. There were two flat screens, one in the living room, one in the bedroom.. We paid a little extra to stay on the Club Level on the top floor. This gives us a quieter top floor room, slightly upgraded room appointments and unlimited access to the Club Lounge.
The Club Lounge at this property was the best we've experienced to date. It had a nice variety of snacks and beverages 24/7. An expanded continental breakfast is served complimentary each morning including at least 1 hot item. They also served hor d'oeurves each afternoon around happy hour.
The hotel staff were pleasant and helpful for what few needs we had (we are not overly needy travelers). The young lady in the Club Lounge was especially nice.
The location is minutes away from O'Hare Airport with a frequent free shuttle. We liked that Enterprise rent-a-car is right across the street from the hotel. We opted to take the hotel shuttle from/to the airport. Because of this, we were able to cut one day off our car rental and avoid having to return the car before a morning flight home.
In summary, if you are looking for a great location, reasonable price and consistent comfort and service, this will be a great place to stay while visiting the Chicago area.