There are good things about this hotel. The décor was nice The suites were comfortable. The HVAC system was quiet. The bed was comfortable and the bathroom was clean and a bit bigger than some hotels. The overall environment was good however, check inn was terrible. I was in line to check in at 2:10 pm. There was one person at the desk helping someone order something for somebody. After about 10 minutes, I think he was the desk manager, went to the back to get someone else on the desk. When I was finally able to check in at 2:25 I asked for two keys and was given one. I didn't realize I had one key until I parked the car so get back in line to get the second key. When I got to the room, the second key did not work so I had to go back to the desk, get back in line to get a working second key. As far as parking it cost $12.00 to park in the hotel lot; otherwise to have to park in a remote lot and walk back to the hotel. $9.95 for Wi-Fi service. I did not get it. The menu prices were outrageous so we went out to eat. The hotel seem to cater to business clientele. The surrounding area was just plain ugly.
- Official Description (provided by the hotel):
- Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more less
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- Also Known As:
- Sheraton Rosemont
- Rosemont Sheraton