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Sheraton Chicago O'Hare Airport Hotel: Traveler Reviews

3.5 of 5
6501 North Mannheim Road, Rosemont, IL 60018
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Sheraton Chicago O'Hare Airport Hotel
Ranked #7 of 16 hotels in Rosemont
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261 reviews from our community

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Traveler rating
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Princeville HI
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Good airport property”
4 of 5 stars Reviewed February 9, 2013

Stayed here twice when flying early morning out of ORD. Clean, nice size rooms with lving room. Sheraton Link works well with access to PC's and printers for boarding pass. Airport shuttle every 20 minutes is very quick (4-5 mins to Terminal) and very helpful with bags and directions. Also very reliable even in heavy snow. Harry Caray restaurant next door is good spot to eat without traveling. Reasonable price compared to competition. All staff are very friendly and helpful but it does have the feeling of a businessperson's dormitory - which is what most airport hotels are. Switched from hotel actually in airport as my stay of choice. Did not use lounge or restaurant. Bar was OK with friednly staff reasonable prices and good bar food options.

Room Tip: Corner rooms
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  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HI_Rich about Sheraton Chicago O'Hare Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this review
February 12, 2013
We appreciate your business and thoughtful comments regarding our hotel. We'd like to invite you to come back again and try out our brand new executive club lounge where you can grab breakfast every morning and enjoy hot appetizers in the evening or taste some of the new and exciting food options on our newly designed restaurant menu's. Also be sure to check out the Sheraton Social Hour which features wine tasting's in our lobby every Tuesday-Thursday evening with wine's that are rated 90+ points and higher by Wine Spectator!
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home
1 review
“always awesome quality and reasonable rates”
5 of 5 stars Reviewed February 8, 2013

when in this area we stay here, have for 15 years! staff is so accommodating! beautiful decor is updated regularly. all rooms are two room suites. most recent stay I found happy birthday sign on upgraded room door, HUGE sign in room, floor covered in balloons, tray of cupcakes, bucket of beverages, and card signed by staff! My family doesn't even do that! Had a great stay, and always have! Many thanks to Sheraton Gateway Suites Staff!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kvegter about Sheraton Chicago O'Hare Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this review
February 12, 2013
First off we appreciate your loyalty and business over the past 15 years and we're glad to hear that our hospitality keeps you coming back again and again. Our staff really loves to add that little extra personal touch for our guests and it is very rewarding to receive your comments and hear how we really went above and beyond during your time with us. We hope that you'll continue to stay here for the next 15 years and beyond whenever you're traveling into the Rosemont/O'Hare area because you know that we'll always take excellent care of you at the Sheraton Chicago O'Hare!
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Elmwood, Illinois
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
“Customer Service”
4 of 5 stars Reviewed February 6, 2013 via mobile

I flew into Chicago for a short overnight and business trip. The hotel shuttle from ORD to the hotel was prompt and efficient. (Shuttle bus terminal...door #3) the hotel was very nice and well appointed. Rooms were fairly quiet and very comfortable. Plenty of outlets for all your devices. Unfortunately, the Internet was slow...no chance of streaming NetFlix or any video. The breakfast buffet was average, but with good service. However, what sets this hotel apart was the customer service provided by front desk CSR "Jen" and customer service representative "Carol." They went well above and beyond to assist me with ground transportation requirements for a dynamically changing business agenda. They were extremely helpful and doggedly persistent at trying to accommodate my needs. Even though the Internet is a serious detractor, the level of personalized customer service provided by these ladies would make me select this hotel again when I am in town.

Stayed February 2013, traveled on business
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Ask TAR16 about Sheraton Chicago O'Hare Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this review
February 7, 2013
We're so glad to hear that Jen and Carol helped to make your stay here a memorable one. Our staff enjoys taking care of those personal and unique requests from all of our guests and it sounds like we accomplished this goal during your stay with us. It's very rewarding to hear that because of the great experience you had while staying here, that you'll be returning to our property again in the future. We appreciate your feedback and look forward to having you stay with us again soon!
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Saint Paul, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Way to go Sheraton!”
5 of 5 stars Reviewed February 4, 2013

I booked a room for my adult kids the night before they were all to fly home from their grandmother's funeral. They were greeted by an incredibly warm and kind reception staff, who later had a tray of candy and a sympathy card sent to their room. The hotel was beautiful, quiet and very convenient to the airport. Couldn't be more pleased with our hotel selection. Way to go Sheraton, your personalized service has won our loyalty.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask beebop1 about Sheraton Chicago O'Hare Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this review
February 7, 2013
We're very sorry to hear about your recent loss and we appreciate you taking the time to share your children's experience at our hotel with us. Our staff prides itself on going the extra mile to take care of all our guests and its always rewarding to hear about these instances from people like you. We hope that if you're ever traveling to Chicago again, you'll choose to stay with us because you know that our staff will take excellent care of you!
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Leawood, Kansas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice Hotel in O'Hare!”
5 of 5 stars Reviewed February 2, 2013

Over the last couple of months, I have been staying at this hotel, and I am very impressed. Good service, nice and clean rooms, excellent club lounge, price and location. They recently changed their restaurant menu, and the new menu is very good.

The service is over the top, from the front desk, to the bartender, and the lounge attendee. I highly recommend it.

Room Tip: 11th floor.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask E H about Sheraton Chicago O'Hare Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon K, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this review
February 4, 2013
Thank you for your continued business and for making the Sheraton Chicago O'Hare your hotel of choice in the Rosemont/O'Hare area. We hope that you'll continue to utilize our property moving forward and we're excited to share with you that we'll be rolling out a completely redesigned restaurant menu over the next couple of weeks so we hope that you'll be able to take advantage of that during your time here. Thank you very much for your nice comments on our hotel and take care!
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Additional Information about Sheraton Chicago O'Hare Airport Hotel

Also Known As:
Sheraton Rosemont
Rosemont Sheraton
Address: 6501 North Mannheim Road, Rosemont, IL 60018
Phone Number:
Region: United States > Illinois > Rosemont
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Rosemont
#7 Business Hotels in Rosemont
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more   less 
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