when in this area we stay here, have for 15 years! staff is so accommodating! beautiful decor is updated regularly. all rooms are two room suites. most recent stay I found happy birthday sign on upgraded room door, HUGE sign in room, floor covered in balloons, tray of cupcakes, bucket of beverages, and card signed by staff! My family doesn't even do that! Had a great stay, and always have! Many thanks to Sheraton Gateway Suites Staff!

I flew into Chicago for a short overnight and business trip. The hotel shuttle from ORD to the hotel was prompt and efficient. (Shuttle bus terminal...door #3) the hotel was very nice and well appointed. Rooms were fairly quiet and very comfortable. Plenty of outlets for all your devices. Unfortunately, the Internet was slow...no chance of streaming NetFlix or any video. The breakfast buffet was average, but with good service. However, what sets this hotel apart was the customer service provided by front desk CSR "Jen" and customer service representative "Carol." They went well above and beyond to assist me with ground transportation requirements for a dynamically changing business agenda. They were extremely helpful and doggedly persistent at trying to accommodate my needs. Even though the Internet is a serious detractor, the level of personalized customer service provided by these ladies would make me select this hotel again when I am in town.

I booked a room for my adult kids the night before they were all to fly home from their grandmother's funeral. They were greeted by an incredibly warm and kind reception staff, who later had a tray of candy and a sympathy card sent to their room. The hotel was beautiful, quiet and very convenient to the airport. Couldn't be more pleased with our hotel selection. Way to go Sheraton, your personalized service has won our loyalty.

Over the last couple of months, I have been staying at this hotel, and I am very impressed. Good service, nice and clean rooms, excellent club lounge, price and location. They recently changed their restaurant menu, and the new menu is very good.

The service is over the top, from the front desk, to the bartender, and the lounge attendee. I highly recommend it.