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“Excellent hotel with convenient location” 5 of 5 stars
Review of Hyatt Rosemont

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Hyatt Rosemont
3.5 of 5 Hotel   |   6350 North River Road, Rosemont, IL 60018   |  
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Ranked #15 of 16 Hotels in Rosemont
Cupertino, California
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Excellent hotel with convenient location”
5 of 5 stars Reviewed December 12, 2011

We stayed 1 night at Hyatt Rosemont coming back from our trip in Asia. This hotel works with park, sleep, fly program which provided excellent value for traveller. You can park your car inside their garage for up to 14days. A good hotel selection after/before your long trip.
Check-in was fast, the staff members were eagered to help you with your suitcases. Shuttle driver was excellent and making sure that everyone was properly hydrated after long-trip from airport. He offered bottled water to everyone. He is a valuable asset to Hyatt Rosemont.
Room is nicely done with comfortable bed and bathroom products.
Overall, excellent hotel with convenient location to Ohare and nice personal touch from staff members. Nicely done.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Hyatt Rosemont, responded to this review, December 14, 2011
Thank you for your wonderful review! We're thrilled you had a great experience at our hotel. Our hotel does offer a park, sleep, and fly package that includes the parking for up to 14 days as well as breakfast. We're delighted you were able to take advantage of this excellent package. We will be sure to pass your compliments on to our shuttle driver. We hope to welcome you back on your next stay.

Chrissi R.- A Guest Relations Associate
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284 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Davenport, Iowa
Top Contributor
133 reviews 133 reviews
83 hotel reviews
Reviews in 66 cities Reviews in 66 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed December 8, 2011

This hotel is convenient to O'Hare, across the street from the new River Casino and just down the road from the Donald Stephens Center.
The rooms were well done, everything works, the bed is premium quality and the rooms come with all the niceities one would expect from a Hyatt.

I facilitated a meeting in one of their meeting spaces and that space was well maintained and nicely equipped.

They have a restaurant and bar on site and parking is covered close by and free.

The price is reasonalbe for the area.

I would have given this place an Excellent Rating except for the following: they feel compelled to "nick" their business travelors for an internet connection fee (come on folks the internet should be free) and the wakeup call service did not work properly for both nights of my stay (the front desk did call to check on this but 20-30 minutes past my set time).

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macomb, il
Top Contributor
61 reviews 61 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 18, 2011

This will be short and sweet as we stayed here one night before leaving on a trip. The rooms were beautiful and the beds were the most comfortable ever! We used the shuttle at 4am with no issues and called for the shuttle when we returned from our trip without incident. The price was $81 with tax, and included us leaving our vehicle there as park and fly. Found that probably cheaper than leaving our car only at the airport. Great hotel asthetically and enjoyed a nice dinner at the Italian Restaurant next door.

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Hyatt Rosemont, responded to this review, November 21, 2011
We appreciate you taking the time to review our hotel. We're delighted you enjoyed staying with us. We often receive compliments on our Hyatt Grand Beds and we're glad you loved them too! Our hotel is very convenient for travelers and with our Park, Sleep, and Fly option you can leave your car with us too! We hope to welcome you back soon.

Chrissi R.- A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Top Contributor
85 reviews 85 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed November 8, 2011

We stayed at Hyatt Rosemont for one night before flying out of O'Hare. It is an easy location to find and conveniently located across from the new Rivers Casino. Although for this stay we did not have time to explore, there appeared to be much to do in the immediate area.

Check-in was quick and the staff was very friendly. Both reserved rooms were as requested (non-smoking kings), clean, and modern. We found the beds and linens very comfortable and the hotel was very quiet for a good nights sleep. We visited the lobby lounge which was very lively and perfect for a nightcap. We also used the hotel shuttle to the airport which was quick and convenient. Check out was also quick and painless.

We would definitely stay here again. Not a single complaint.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Rosemont, responded to this review, November 10, 2011
Thank you for your recommendation. I am so happy to hear that you had such a great experience at our property. It sounds like you found your room to be very well appointed and the Hyatt Grand bed to be very comfortable. I will pass your feedback along regarding the staff letting them know you found them to be very friendly and efficient. Your comments are greatly appreciated. We hope to have you back soon!

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
2 reviews
2 of 5 stars Reviewed October 25, 2011

My husband and I stayed at the hotel this summer for a convention next door. Our room was pie-shaped. The bathroom was small, but the shower was so small, I could not stretch out my leg to shave it. Water went all over the floor.

The mattress was horrible. I had back pain the next day and was exhausted from lack of sleep. I told this to the gentleman who delivered roon service the next morning. He said the hotel had just changed the type of mattress they use the previous year. I was not impressed with their choice.

I tried to check out from the room, but was unable to do so. There was no bill pushed under the door the day of checkout, so I had to go to the lobby and wait in along line to check out. When questioned about the lack of a bill in our room, the desk clerk informed me the Hyatt stopped doing that to save paper. As I work for a large paper company, I told her we would make more. She replied they wanted to save trees. I told her I was a certified tree farmer, trees are a renewable resource and we are growing more each day. She became snippy.

I will never stay at this hotel again.

Room Tip: Book at a nother hotel.
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  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Hyatt Rosemont, responded to this review, November 2, 2011
Thank you for taking the time to share the details of your stay with us. We're sorry to hear that your stay with us did not meet expectations. Hyatt hotels are currently working on green initiatives which may include no paper bills at the time of check out. We apologize if you were inconvenienced with these initiatives. We do email folios at the time of check out. Please feel free to contact us if you would like to discuss your stay further.

Chrissi R.- A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY, NY
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 24, 2011

Stayed at the Hyatt Rosemont for a visit to Northwestern Univ. (about 30 minutes away).
At check in, the front desk staff was super friendly and very helpful. An online upgrade to a "Business" package (including breakfast, internet, a free short pressing) had not gone through but they immediately made good on it.
My son forgot his phone charger and one of the front desk staff lent him her personal charger.
Breakfast at the restaurant was excellent with exceedingly friendly service.
The room was comfortable and modern.
Though we did not use it, there is a large casino across the street.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Hyatt Rosemont, responded to this review, October 25, 2011
We appreciate you taking the time to review our hotel. We're delighted to hear our front desk staff went above and beyond to ensure you and your family had everything you needed for your stay. We hope to welcome you and your family back on your next visit.

Chrissi R.- A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chi Town
Top Contributor
64 reviews 64 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 18, 2011

My experience at Hyatt was AWESOME! From the moment we checked in it was great. The hotel manager Vladan Bogdanovic was great. He even remembered me, from a brief conversation we had before and was super awesome to me- it was my 10th anniversary. I would recommend this hotel 100%. On top of that it is close to TGI Fridays- like one minute away, and there are a ton of other things to do. There is Muvico, a haunted house- Screams in the Park, and a bunch of other stuff as well. The furnishings are nice and there is a cute restaurant downstairs. I will definitely return to this hotel in the future. Again, the front desk manager, Vladan Bogdanovic , was awesome. I have stayed in many hotels, The Palms in Vegas, to the W and the Swissotel in downtown Chicago to the- ONLY -Penthouse(same one Brittney Spears stays at when performing) at the Peabody in Orlando, and only a couple times has a manager ever gone out of their way to be nice. KUDOS to you!!!

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Rosemont, responded to this review, October 19, 2011
It thrilled to hear that you had such an amazing experience at our hotel. I will be sure to pass along your wonderful comments to Vladan letting him know you appreciated his fantastic service. Thank you for choosing to celebrate your special occasion at our property. Your recommendation is our biggest compliment. We hope to have you back soon!

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Rosemont

Address: 6350 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Rosemont 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Upscale hotel featuring five suites, full service restaurant, contemporary decor with state of the art wiring ideal for the business traveler. Easy access to downtown Chicago via public transportation and expressways. Business center services available along with a concierge desk on-site. ... more   less 
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Also Known As:
Hyatt Rosemont Hotel Rosemont
Rosemont Hyatt

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