The standard room we stayed in gets 5 out of 5. The remodel was well done and very clean. We felt very comfortable in it. The front desk staff, however, only get 2 out of 5. Every one of them that we dealt with, were not very friendly or inviting the way you would expect them to be. But more than that, they seemed confused, and didn't really know what they were doing; perhaps they didn't have enough training? No one seemed to know the answers to some very basic questions, and they didn't want to go out of their way to find them out. The restaurant and bar staff was friendly and food was average; but as mentioned in some other reviews, the service is on the slow side; not a big deal unless you're in a hurry.
- Official Description (provided by the hotel):
- Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more less
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- Also Known As:
- Crowne Plaza Chicago o`Hare Hotel Rosemont
- Crowne Plaza Rosemont
- Crowne Plaza Hotel Rosemont