This hotel is definitely showing her age. The hallways are dim and in need of updated carpet. We called to confirm our reservations the week of and the hotel staff sold us on upgrading to the Crowne Level for free refreshments and appetizers after a long convention day. When we arrived, we were notified that that particular service had been discontinued. Really? Discontinued the same week you sold it to me? The rooms were decent, but the WI-FI wouldn't connect. When brought to their attention, they wanted connect me with support. I only do this every other week. I know how to connect to Wi-Fi. You have a problem, not me. You call support. The food at the restaurant was good. The check-in staff was helpful and apologetic about the Crowne Level thing, however, next time I'll stick with Hilton properties.