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“A Great location to stay right by the airport” 4 of 5 stars
Review of Crowne Plaza Chicago O'Hare

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Crowne Plaza Chicago O'Hare
3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018   |  
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Ranked #11 of 16 Hotels in Rosemont
New York City, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“A Great location to stay right by the airport”
4 of 5 stars Reviewed May 12, 2013

1st off i was able to secure two nights at this hotel through their best price guarantee, so my stay was way CHEAPER than it would have been. So of course i felt everything was a great deal and honestly there is very little to complain about.
1st, become a rewards member for crowne plaza, you get comp internet, great deal! They have a shuttle, which runs a little to infrequently and when i mentioned my observation to the front desk when i arrived at 8am they quickly apologized and presented my wife and i with two comp breakfast buffet coupons, SWEET! the room and bathroom were what you would expect and by that i mean quality, clean and comfy.
The #1 and only complaint, the hour that they shut down all of the restaurants and bars in the hotel. Everything closes at the same time 11pm, which isnt that early, but in a hotel when people are working at all times, its also a bit annoying. They have an express bar that has food in the display and is pre-made, the only thing that is required is a person to take your money and hand you food ... NOPE NOT GOING TO HAPPEN PAST 11PM, NO WAY NO HOW NO BEGGING PLEADING OR RATIONALIZING WILL MAKE THIS HAPPEN... which to mean is absolute nonsense! dont leave it in plain sight, what kinda torture are you trying to inflict here.
So what is offered instead are fliers for food delivery to your room, which takes an HOUR ... what they dont tell you is that LITERALLY IN THE HOTEL RIGHT NEXT DOOR is a restaurant that will prepare pick up orders until 1145pm, they close at midnight. Oh and the food is VERY GOOD too, nice salads, take away bread also included if you ask nicely when ordering. So i hope this tip helps anyone who is stuck past 11pm and wants FOOD and isnt trying to wait an hour for pizza.

Love my time there, it was close to the Rosemont station and although its a 40 min ride to the city, its only 2.25 to do so, what a deal! I would totally stay again, many many pluses and so few minuses that it doesnt register!

Room Tip: GIbsons next door open till midnight, will take pick up orders and bar is open till midnight, amazin...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 29, 2013
Thank you for your recent review and for sharing your feedback with our future guests. I am delighted to know that you found your accommodations clean and inviting and that our staff at the front desk provided you and your wife with free breakfast and we were able to impress you. I am also pleased to hear that our central location was very convenient to you. I am sincerely sorry that your stay was somewhat frustrating at times due to operating hours of our restaurant and our bar. I am going to evaluate our restaurant/bar hours with our F&B team to ensure we provide great service to all our guests. Thank you for taking the time to share your experience and please do not hesitate to reach me directly should your travels bring you to the Chicago O’Hare area.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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547 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Gunter, TX
Top Contributor
146 reviews 146 reviews
21 hotel reviews
Reviews in 48 cities Reviews in 48 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 7, 2013

If you are attending an attending a convention at the Rosemont or just need a place close to the airport this a pretty good deal. You can walk to several real nice steakhouses and the convention center. Hotel is getting close to needing a facelift but it’s still clean and the bedding is nice.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 10, 2013
We have reviewed your comments regarding your recent stay and thank you for providing feedback to us. It is always our goal to provide an exceptional experience and great service to all customers. I am pleased to hear that our central location was very convenient to you. I am sorry to hear that you feel that our property is not as updated as you would like. Rest assured that I will share your comment with our owners. Thank you again for your feedback and I hope that you will choose to stay with us on your next trip to the Chicago area.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson, Wisconsin
Top Contributor
259 reviews 259 reviews
34 hotel reviews
Reviews in 65 cities Reviews in 65 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed May 6, 2013

This hotel is quite nice; its directly next to O'Hare and has plenty of amenities for the business traveller nearby. The rooms were updated and nice, faux granite in the bathrooms and tiled, had a central climate control, quite nice. Regarding the room, I'm not sure about the 'blue' theme they have going.....the hallway is all blue too and it seems a little odd, but it was ok. My only real complaint is the lack of space in the bathroom; there really isnt a counter top.....the sink and small ledge to the right and left made me wonder how on earth a woman would ever get ready in a bathroom like that.

I'd stay again, it was a good experience.

Room Tip: Join the rewards club, you get a room on the top floor (at least I did) and you also get a free drin...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 8, 2013
Thank you for choosing our hotel and for providing feedback. It delights me that you found our property quite nice and convenient. It is our goal to consistently provide superior service and accommodations. I am sorry that some aspects of our room did not live up to your expectations. We appreciate your valuable input. Thank you again for your feedback and I hope that you will choose to stay with us on your next trip to the Chicago area.


Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Wisconsin
Top Contributor
335 reviews 335 reviews
66 hotel reviews
Reviews in 115 cities Reviews in 115 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed May 5, 2013

Took advantage of a on line special & was given this hotel. It was very clean, friendly & had a convenient shuttle to O'Hare. We ate dinner in the on-site restaurant. They had no problem with a gluten free meal request! The meals were large, so boxed up half & had them for breakfast the next morning! As a Priority Club member, I was given 2 free drink coupons, so that was a nice touch! We had a restful sleep & made our way to the airport!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 8, 2013
Thank you so much for your kind words and wonderful review. I am ecstatic to learn how impressed you were with the personal and efficient service you received throughout your stay especially in our Chicago Fire Oven Restaurant. Our Chefs are more than happy to ensure that every request including Gluten Free meals are an option for our valued guests. It is very important to all of us here at Crowne Plaza Chicago O'Hare to ensure that all our guests are happy and well taken care of while visiting. I will be sure to recognize the Chefs as well as the drivers who helped make your stay so enjoyable and hassle free. Thank you so much for taking the time to share your thoughts and we look forward to seeing you on your next trip to Rosemont.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casselberry, Florida, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 29, 2013

Always clean, always friendly, helpful staff, always consistent! Close enough to Downtown Chicago even know the traffic getting into the city is horrible. Also convenient to walk to the train and take the train downtown. We put lots of groups at this hotel and they have done a great job for us!

Room Tip: Loved my corner room with a view of the city :)
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 7, 2013
Thank you for your wonderful review. I am pleased to know how much you enjoyed your stay and that our staff made it especially memorable for you by providing a great guest experience on a consistent basis. I am ecstatic to learn that throughout your stay, all of the staff were friendly and accommodating and made you feel at home. I will be sure to give our staff special recognition for their outstanding customer service. I am pleased to know that you were impressed with the aesthetic of the property and that you truly enjoyed your stay. Thank you for taking the time to share your experience and we look forward to seeing you again soon.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
1 review
5 of 5 stars Reviewed April 24, 2013 via mobile

We booked this hotel with the park, sleep and fly option using a third party website and the Crowne Plaza had our reservation waiting for us when we arrived. Check in was very efficient and welcoming. The hotel rooms are very modern and nice. The hotel is very clean also. We had no trouble with the airport shuttle; for the most part it was pretty prompt. Parking was convenient and in a secure and covered parking garage. Overall I would recommend this hotel to anyone seeking a nice place to stay.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 7, 2013
Thank you for taking the time to provide feedback on your recent stay. I am thrilled to hear that your stay at our hotel was a wonderful experience. It sounds like you really enjoy the guestrooms and find the staff to be very friendly. I appreciate you choosing to stay at our property when your travels bring you to the O'Hare Airport. Your recommendation is greatly appreciated. We look forward to welcoming you back to our property again soon!

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
76 reviews 76 reviews
13 hotel reviews
Reviews in 36 cities Reviews in 36 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 15, 2013

The Crowne Plaza O'Hare is well situated near the airport and right across from Rosemont Convention center. Rooms are quite well appointed and comfortable. The covers on the bed seem to weigh a ton so not particularly comfortable. The bar and restaurant area are just OK, not really that great. Parking is just OK for convenience and outside so if bad weather a pain to say the lease, and $24 a day for that.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 7, 2013
We have reviewed your comments regarding your recent stay and thank you for providing positive feedback regarding the location and the comfort of our well appointed rooms It is standard to charge guests for parking in order for us to remain competitive in the Rosemont area. We hope to welcome you back to our hotel in the near future.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Official Description (provided by the hotel):
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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