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“Great Location” 4 of 5 stars
Review of Crowne Plaza Chicago O'Hare

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Crowne Plaza Chicago O'Hare
3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018   |  
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Ranked #9 of 16 Hotels in Rosemont
Gunter, TX
Top Contributor
150 reviews 150 reviews
25 hotel reviews
Reviews in 51 cities Reviews in 51 cities
43 helpful votes 43 helpful votes
“Great Location”
4 of 5 stars Reviewed May 7, 2013

If you are attending an attending a convention at the Rosemont or just need a place close to the airport this a pretty good deal. You can walk to several real nice steakhouses and the convention center. Hotel is getting close to needing a facelift but it’s still clean and the bedding is nice.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 10, 2013
We have reviewed your comments regarding your recent stay and thank you for providing feedback to us. It is always our goal to provide an exceptional experience and great service to all customers. I am pleased to hear that our central location was very convenient to you. I am sorry to hear that you feel that our property is not as updated as you would like. Rest assured that I will share your comment with our owners. Thank you again for your feedback and I hope that you will choose to stay with us on your next trip to the Chicago area.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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607 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Hudson, Wisconsin
Top Contributor
298 reviews 298 reviews
40 hotel reviews
Reviews in 77 cities Reviews in 77 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed May 6, 2013

This hotel is quite nice; its directly next to O'Hare and has plenty of amenities for the business traveller nearby. The rooms were updated and nice, faux granite in the bathrooms and tiled, had a central climate control, quite nice. Regarding the room, I'm not sure about the 'blue' theme they have going.....the hallway is all blue too and it seems a little odd, but it was ok. My only real complaint is the lack of space in the bathroom; there really isnt a counter top.....the sink and small ledge to the right and left made me wonder how on earth a woman would ever get ready in a bathroom like that.

I'd stay again, it was a good experience.

Room Tip: Join the rewards club, you get a room on the top floor (at least I did) and you also get a free drin...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 8, 2013
Thank you for choosing our hotel and for providing feedback. It delights me that you found our property quite nice and convenient. It is our goal to consistently provide superior service and accommodations. I am sorry that some aspects of our room did not live up to your expectations. We appreciate your valuable input. Thank you again for your feedback and I hope that you will choose to stay with us on your next trip to the Chicago area.


Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Wisconsin
Top Contributor
337 reviews 337 reviews
67 hotel reviews
Reviews in 115 cities Reviews in 115 cities
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed May 5, 2013

Took advantage of a on line special & was given this hotel. It was very clean, friendly & had a convenient shuttle to O'Hare. We ate dinner in the on-site restaurant. They had no problem with a gluten free meal request! The meals were large, so boxed up half & had them for breakfast the next morning! As a Priority Club member, I was given 2 free drink coupons, so that was a nice touch! We had a restful sleep & made our way to the airport!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 8, 2013
Thank you so much for your kind words and wonderful review. I am ecstatic to learn how impressed you were with the personal and efficient service you received throughout your stay especially in our Chicago Fire Oven Restaurant. Our Chefs are more than happy to ensure that every request including Gluten Free meals are an option for our valued guests. It is very important to all of us here at Crowne Plaza Chicago O'Hare to ensure that all our guests are happy and well taken care of while visiting. I will be sure to recognize the Chefs as well as the drivers who helped make your stay so enjoyable and hassle free. Thank you so much for taking the time to share your thoughts and we look forward to seeing you on your next trip to Rosemont.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casselberry, Florida, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 29, 2013

Always clean, always friendly, helpful staff, always consistent! Close enough to Downtown Chicago even know the traffic getting into the city is horrible. Also convenient to walk to the train and take the train downtown. We put lots of groups at this hotel and they have done a great job for us!

Room Tip: Loved my corner room with a view of the city :)
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 7, 2013
Thank you for your wonderful review. I am pleased to know how much you enjoyed your stay and that our staff made it especially memorable for you by providing a great guest experience on a consistent basis. I am ecstatic to learn that throughout your stay, all of the staff were friendly and accommodating and made you feel at home. I will be sure to give our staff special recognition for their outstanding customer service. I am pleased to know that you were impressed with the aesthetic of the property and that you truly enjoyed your stay. Thank you for taking the time to share your experience and we look forward to seeing you again soon.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
1 review
5 of 5 stars Reviewed April 24, 2013 via mobile

We booked this hotel with the park, sleep and fly option using a third party website and the Crowne Plaza had our reservation waiting for us when we arrived. Check in was very efficient and welcoming. The hotel rooms are very modern and nice. The hotel is very clean also. We had no trouble with the airport shuttle; for the most part it was pretty prompt. Parking was convenient and in a secure and covered parking garage. Overall I would recommend this hotel to anyone seeking a nice place to stay.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 7, 2013
Thank you for taking the time to provide feedback on your recent stay. I am thrilled to hear that your stay at our hotel was a wonderful experience. It sounds like you really enjoy the guestrooms and find the staff to be very friendly. I appreciate you choosing to stay at our property when your travels bring you to the O'Hare Airport. Your recommendation is greatly appreciated. We look forward to welcoming you back to our property again soon!

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
85 reviews 85 reviews
15 hotel reviews
Reviews in 39 cities Reviews in 39 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 15, 2013

The Crowne Plaza O'Hare is well situated near the airport and right across from Rosemont Convention center. Rooms are quite well appointed and comfortable. The covers on the bed seem to weigh a ton so not particularly comfortable. The bar and restaurant area are just OK, not really that great. Parking is just OK for convenience and outside so if bad weather a pain to say the lease, and $24 a day for that.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 7, 2013
We have reviewed your comments regarding your recent stay and thank you for providing positive feedback regarding the location and the comfort of our well appointed rooms It is standard to charge guests for parking in order for us to remain competitive in the Rosemont area. We hope to welcome you back to our hotel in the near future.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
janesville, WI
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 13, 2013

This hotel was conveniently located across the street from the Akoo Theater. It was great to be able to just walk over to attend our show. We ate at the hotel's Fire Grill for supper, which had good food, efficient timing, and enjoyable atmosphere. Since we were traveling, we didn't want to leave all our luggage in the car overnight. The bellhop informed us that they only had ONE luggage cart, which someone was using! Big negative. The room was nice and quiet and clean. However, I had to run plain water through the coffee maker 4 times before it was clear. At this point I decided against coffee in the room. I didn't have time to contact the desk to make it right, but mentioned it to the front desk as we were leaving (laden down with all our luggage...again). He seemed completely unconcerned.
I would stay here again but I would pack very light and allow time for a decent cup of coffee.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, May 7, 2013
Thank you for your feedback. We are very pleased that your stay was comfortable and the location of our hotel was convenient for you. We have looked into the issues you referenced regarding the coffee maker in the room. Please know that I have addressed this matter as well as the luggage cart with our Rooms Director to ensure that our valued guests are not inconvenienced. It is our hope that you give us another opportunity to demonstrate our on-going commitment to excellent guest experience. Please let me know how else we can make your next stay more comfortable.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Rosemont
#8 Business Hotel in Rosemont
#10 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Official Description (provided by the hotel):
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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