Booked the hotel through ParkSleepFly, an excellent service that I've used successfully at many O'Hare area hotels. The Crowne Plaza desk staff couldn't find reservation and required me to rifle through my briefcase to find a printout of the confirmation (I've never needed to do this at any PSF hotel). Desk staff was unhelpful. Covered parking, but it's far from the hotel, and most of the trip back to the hotel is outside, part of it uncovered, so in a snowstorm it's a mess. Shuttle service back was horrible: I was standing at Door 2 at 8:15; after a half hour, I called and was lied to, told that the shuttle was "just back" from the airport with passengers (impossible, since I had been standing in the pickup location for half an hour, the hotel is 5 minutes from the airport); was then told that the shuttle would leave at 9:00; shuttle didn't arrive until 9:25. An hour and ten minutes waiting -- and I received no apology, no offer to help, nothing. NEVER AGAIN. There are many good, reliable properties near O'Hare. Don't ever choose this one, even if it's a bit cheaper. NOT WORTH IT.
- Official Description (provided by the hotel):
- Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Chicago o`Hare Hotel Rosemont
- Crowne Plaza Rosemont
- Crowne Plaza Hotel Rosemont