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“FLIGHT CANCELLED!” 5 of 5 stars
Review of Crowne Plaza Chicago O'Hare

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Crowne Plaza Chicago O'Hare
3.5 of 5 Hotel   |   5440 North River Road, Rosemont, IL 60018   |  
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Ranked #10 of 16 Hotels in Rosemont
Dearborn Heights, Michigan
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
Reviews in 21 cities Reviews in 21 cities
53 helpful votes 53 helpful votes
“FLIGHT CANCELLED!”
5 of 5 stars Reviewed February 21, 2013

After our vacation was over in Barbados, was heading back home to Detroit after a couple of lay overs, one in Miami, the next in Chicago. Only to find out when we arrived to Chicago that our flight back to Detroit was cancelled. Chicago O'Hare airport set us up here at the Crowne Plaza. Lovely hotel...such a wonderful, comfortable mattress...had a hard time waking up at 4 a.m. to catch the next flight home!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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571 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Illinois
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 11, 2013 via mobile

My husband and I stayed here on February 3rd before flying out of O'hare for vacation. The check in process was quick and easy with shuttle service to the airport and the free parking thoroughly explained. We ventured down to Visibility Bar to watch the Super Bowl, have dinner and a few drinks. The bartender, Joe, was great. We had an excellent dinner from the restaurant which came quickly. Our wake up call came on time early the next morning and the shuttle driver was courteous. Rooms were nice and clean and the bed was comfortable. We had a quick shuttle ride back when we returned from vacation and there were no problems upon leaving the free parking deck.

Stayed February 2013, traveled as a couple
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Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 10, 2013

I was stranded because of a storm and had the pleasure to stay in this luxury hotel. The decor was beautiful the rooms very spacious and comfortable and the customer service was exceptional. The on sight lounge and restaurant were excellent - the food fabulous and very reasonable with exceptional service as well. I would recommend this hotel and plan on staying here again in the future! Thank you for your fabulous customer service!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheboygan, Wisconsin
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 6, 2013

Booked the Crown Plaza as our flight out of Ohare was scheduled for early-This is a very good hotel w/knowledge employees, clean w/good food-complenentary drink more than ample-Will return as this property is close to the airport w/schuttle service

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Malmo, Sweden
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 2, 2013

Missed my connection flight and had to stay an extra 24 hours in Chicago. Hilton was full, and this hotel shuttle car was just outside the terminal 2. Even when arriving very late they did the best to meet my needs (exstended stay in the room because late flight take off late the day after). I asked for a superier room but they where full. I was glad they where because the standard room turned out great. It was good sized, clean and very nice beds. The WiFi internet in the room worked perfectly. I would stay here again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review, February 13, 2013
Thank you for your recent review and for sharing your feedback with our future guests. We know that when flights are cancelled, traveling can become stressful. I am delighted to know that we were able to accommodate you. We always aim to exceed our guest expectations and I'm happy to hear that you enjoyed the modern aesthetic of the property and that you found your accommodations clean and inviting.
Thank you again for choosing our hotel and we hope to welcome you back to our hotel in the near future.

Sincerely,

Cher Jacobsen
General Manager
(847) 928-3700
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 29, 2013

I recently stayed at this hotel for a couple of nights for the first time. This property has been nicely upgraded and has a very modern feel in the lobby/common areas.

The rooms were nice, a bit small, but nice. I was upgraded to a corner suite which had 2 rooms (sitting and bedroom) as well as a very large, nicely appointed bathroom. However, it was very cold and the heater didn't seem to be able to keep up (it should be noted it was below 0F at night during my stay).

The food at the restaurant on site was quite good but the atmosphere was lacking. The bar area (where I eat when I'm alone) was very poor, almost an afterthought (and they bill it as a feature - might be better in when it's warmer). The wine and liquor selection was VERY basic; kind of what you'd expect from a Holiday Inn off an interstate exit.

The biggest problem with this hotel was there was NO ONE there. I sat at the bar 2 nights in a row with only one other person... And there wasn't even any evidence of other people in the hotel.

The location is nice however this is why I only gave THIS property 3 stars.

Next door is the Doubletree Hotel; its restaurant is Gibson's Steakhouse where I went for dinner one evening - it was packed, standing room only in the bar until we were seated. Great food, great bar, fun atmosphere to watch a game or have a drink.

Out the back door and through the parking garage is a new development, MB Financial Park, with several nice restaurants, shops and bars. Immediately adjacent to this development is the Aloft hotel.

While you do have access to all of this from the Crowne Plaza, it would be much better and more convenient to stay at one of the other properties It really makes you reconsider how much you really want your Priority Club points!

All in all this is easily a 4 star property but, considering the other options, I deducted a star as I'll choose one of the other properties for my next stay.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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IHGCare, Guest Relations Manager at Crowne Plaza Chicago O'Hare, responded to this review, February 13, 2013
Dear jch67,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Halifax, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 27, 2013

I stayed here after my flight was delayed going into Chicago & I missed my connection. I was very impressed with the room & the king sized bed was fabulous to sleep on! I was in a corner room & the floor length windows were wonderful! The bathroom was very nice & they had everything I needed! The guys at the front desk were very pleasant. If I ever have to stay in Chicago again I will be staying here! I was disappointed with the $12.95 wifi but I understand that some hotels must charge for this. It was only for one night so I wasn't too internet deprived. I was a bit disappointed that the gym was closed at 10 but it wasn't a big deal. :)

Room Tip: Corner rooms have windows on the side as well, I was very happy with that!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Rosemont
#8 Business Hotel in Rosemont
#10 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Official Description (provided by the hotel):
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont

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