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“decent place near the airport” 4 of 5 stars
Review of BEST WESTERN at O'Hare

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BEST WESTERN at O'Hare
3.0 of 5 Hotel   |   10300 West Higgins Road, Rosemont, IL 60018   |  
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Ranked #16 of 16 Hotels in Rosemont
rosemont, United States
1 review
“decent place near the airport”
4 of 5 stars Reviewed 4 days ago NEW

Pros: close to airport, ease of parking. Cons: older hotel, construction on streets. priced right for the money. good staff. comfortable beds. close to airport. check-in and check-out was very easy. we started off with one night stay and decided to continue for the second night.

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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128 reviews from our community

Traveler rating
    24
    35
    37
    18
    14
See reviews for
17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • English first
  • Finnish first
  • German first
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  • Spanish first
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English first
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
1 of 5 stars Reviewed 5 days ago NEW

Terrible bathrooms. Unacceptable. Broken fixtures. Expensive rates for a crappy room. Shuttle drivers to the airport are ok. I understand they have to drive offensively and defensively but I thought I was on a rollercoaster! They charged me mlre than they told us it would be. Thieves! Don't do it! Stay at the Holiday inn Express!

Stayed May 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed overnight at this hotel to take an early morning flight out of O'Hare. My husband took a shower after being there only an hour and noticed his feet were so dirty they left dark spots in the bottom of the tub. In the morning I found a dead bedbug on top of the bed and later in the day discovered two bites on my foot. This was my first experience with bedbugs. The staff was very nice, the ride to O'Hare fine but the hotel is shabby.

Stayed May 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PIttsburgh, United States
1 review
4 of 5 stars Reviewed 1 week ago

Purpose of trip is above. Had to book Best Western since I figured it was the cheapest in the area, company paid for all the expenses though. My comments: - No complimentary water, had to go to the fitness area - Elevator at the front area doesn't reach 3rd floor, had to walk to the back to reach it - Ongoing construction in that area - Breakfast is offered at the restaurant outside the hotel (and yeah, it's cold outside)

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wickenburg, Arizona
Top Contributor
102 reviews 102 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here because it is convenient to Enterprise Car Rental with a free shuttle to Ohare. The carpet needed to be cleaned and there was virtually no counter space in the bathroom except on top of the toilet tank. The free-standing sink had room for a cup on each side of the faucet. The staff at the hotel was friendly and helpful but the staff at the restaurant where the free breakfast was served were on the grumpy side.

Room Tip: The room was much quieter than we expected given the proximity to the airport and the heavy traffic...
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  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel staff was very good, but the hotel was in a bad need for repair and the fitness center was very poor. The local shuttle was a plus but did not make up for the quality. Overall the hotel was decent but really needs an update to be a modern hotel

  • Stayed May 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
73 reviews 73 reviews
12 hotel reviews
Reviews in 39 cities Reviews in 39 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

This was the worst property I have ever spent the night in. To say something positive the front office staff was very efficient and the young shuttle driver at 4AM was very helpful.
Now for the rest....not sure who the manager is but must not provide any leadership. We have often utilized Best Western properties and we are a Rewards Member. I read reviews but kept seeing responses that the hotel was being renovated. When you open your door to your room, it appears that way and if your delirious from exhaustion it may take a few minutes for it all to register.
New furnishings and even sink and vanity and toilet had been upgraded. Wiring inappropriate. Some lamps unusable as no accessibility to wall plug. At least a dozen large stains on the carpet- don't want to think about what might have been on the upholstered chairs- I sat on the office chair only after wiping it down. Bathroom floor was dirty and had some hair on it also. The inside sheets of the bed appeared clean but at that point I was questioning everything. Coffee pot had to be relocated to use it.
Tub dirty and upper corners of soap dish with grime and mold. Water faucets leaked and seperate faucets for hot and cold would be ok except the hot water was literally scalding if on at all- I do not say this lightly, it was hot enough to cause a burn. I captioned my husband since he decided to use t he shower- he is a diabetic and results of scalding water could have spelled disaster for him. The caulking, and painting of trim was very poor.
I wonder if the owner realizes his money is just being slapped onto I'll prepped surfaces and installed over filth.
I write a lot of reviews as I enjoy helping others by painting a picture for them. I have written only a handful of negative reviews and volumes of positive reviews.
Something really needs to change at this Best Western. I am shocked they allow their brand on it.

Room Tip: I would avoid room 351 for sure and I am recommending you look at the room , inspect it, before acce...
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  • Stayed May 2015, traveled with family
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN at O'Hare

Address: 10300 West Higgins Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN at O'Hare 3*
Number of rooms: 142
Official Description (provided by the hotel):
This Rosemont, Illinois hotel is one mile from O'Hare International Airport and the Blue Line train serving downtown Chicago 24 hours. The Best Western At O'Hare offers guests a variety of convenient dining options on site. The Pine Grove Restaurant offers the best breakfast in Rosemont along with fresh lunch items and great dinners. Shoeless Joe's Alehouse, guests enjoy an American style bar serving a wide variety of specialty beers along with an excellent menu, from appetizers to complete dinners. The hotel offers a 24 hour shuttle to O'Hare airport. ... more   less 
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Also Known As:
Best Western At o`Hare Hotel Rosemont
Best Western Hotel Rosemont
Best Western Rosemont
Rosemont Best Western

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