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“Had some potential, but absolutely horrible!” 1 of 5 stars
Review of BEST WESTERN at O'Hare

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BEST WESTERN at O'Hare
3.0 of 5 Hotel   |   10300 West Higgins Road, Rosemont, IL 60018   |  
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Ranked #16 of 16 Hotels in Rosemont
New York
Top Contributor
103 reviews 103 reviews
73 hotel reviews
Reviews in 71 cities Reviews in 71 cities
76 helpful votes 76 helpful votes
“Had some potential, but absolutely horrible!”
1 of 5 stars Reviewed yesterday NEW

Indeed it is a very dated budget hotel, but looks like it is going through some renovation of rooms. We arrived for a quick one night stay, and based on the reviews we were not expecting much, but a bed, a shower, and a night's sleep. The room we received was not yet refurbished, but it was not bad at all-- and we did find it to be clean. However, then the nightmare began.

We arrived back at the hotel after 11:00pm after attending a function. It was stuffy so we turned on the air conditioning. About every 10-15 minutes the unit would make such a loud noise that it was impossible to sleep. Now having said that, I live in NYC, I am used to noise, and I am a VERY sound sleeper. But ever 15 minutes or so I was awakened and tossed and turned all night. Total misery !!

The next morning we went down to breakfast. It is held in what used to be a restaurant in the hotel but it is closed down and only used for the breakfast. There was a long line to wait for food and it was totally disorganized, no one cared! They were supposed to offer eggs, they were out of them. I heard one of the staff had also overslept and therefore it opened later than the planned time. They also had pancakes-- mine we cool to room temperature, and the woman in front of me also exclaimed that hers was still partially frozen. They did have sausage which was good, as well as yogurt and bananas. Now as far as coffee, they did have it, but they were out of cups!!! !!!!!! I did go back to the food area to see if anything else came out, they were then out of plates! It was a total joke, and what was worse was that no one cared!

When I went to check out, I did inform the desk agent about the heating/cooling system noise. What was worst of all-- NOT EVEN A SIMPLE APOLOGY!!! All she said was "I'll tell them about it." First and most basic rule of customer service is to offer an apology, and a sincere one at that-- I GOT NOTHING from her.

This place is a dump, it has not been maintained-- only one elevator was operating and I saw that it had not been inspected in 4 years. Yes, you may get a good rate at this hotel, but you get what you pay for-- buyer beware. Spend a few $$ more and stay at another hotel.

Room Tip: Pick a different hotel !
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  • Stayed May 2015, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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115 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Bicester, United Kingdom
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The age of the building, the tight access to reception, the general condition of the decor and the antiquated elevators did not give a positive first impression, but our room was a completely different experience. Clean, fresh and in good order throughout, with a comfortable bed and plenty of water pressure from the shower. It was also quiet, despite a busy highway being just the width of the small car park away. The breakfast restaurant was quite a trek away, on the end of the block of the building, even from our room which was halfway along the same block. The breakfast was basic, but it was tasty and the on-duty staff made sure everything was topped-up before it ran out, so no one was kept waiting. We didn't use the dinner restaurant, but it is in the same part of the building. The wifi worked well and was free, as is the shuttle bus to/from the terminals. Overall, my wife and I found the Best Western at O'Hare entirely acceptable and we would stay there again, dependent upon the deal available at the time

Room Tip: It is a long trek to some of the rooms, so ask for one close to reception or closer to the restauran...
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  • Stayed March 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The,best western ohare is a great hotel to stay at because of the price range it offers its guest, the front desk is also very nice such as gaby leslie and robert,I do believe the stay would of been a little better if the room was more "modern" the breakfast was also very good!, great hotel all together although it might be time for an upgrade within the rooms.

Stayed April 2015, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review, 2 weeks ago
Thank you for the review! We agree, Best Western at O'Hare is a Great hotel and we are in the process of making it even greater! Renovations are underway to better our guest experience, and we can't wait for you to see our hotel in a couple months! We'll pass your compliments along to our Front Desk and Breakfast Staff, and hope to see you again soon! Make sure you stop by the Front Desk next time you're in town, so we can thank you personally for staying with us!
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1 review
5 of 5 stars Reviewed 3 weeks ago

Great place to stay if flying out of Ohare Chicago, great value for parking, great area and places to eat. staff friendly and very nice and professional. great coffee. rooms clean, the bar next door had amazing food.

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review, 2 weeks ago
WOW! Thank you for the GREAT Review! We agree...Best Western at O'Hare has a Great Location, Great Service, and Great Coffee....among many other Great amenities! We appreciate you taking the time to leave us this review, next time you're in town please stop by the Front Desk so we can thank you personally for staying with us!
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Chicago, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great Internet in room! Rooms big enough to stretch out. Iron/iron board in room... most have microwave and refrigerators. Hot breakfast to start you off right. Hotel staff is very helpful and friendly. Give this smaller hotel a try.- you'll be surprised and pleased.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review, 2 weeks ago
Thank You!!! Thank you for the wonderful review of Best Western at O'Hare! We are thrilled to hear you enjoyed your stay! We will be installing refrigerators and microwaves in ALL Rooms very soon! We'll pass your compliments along to our staff, they appreciate hearing the great feedback! Come visit us again soon, and make sure you stop by the Front Desk to say "Hi" so we can thank you for staying with us personally!
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Cincinnati, Ohio
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Check in and out was quick and efficent. The room was clean and quiet. The continental breakfast was the best we have had at a hotel of it's size. They have selection of hot food that changes every day, along with a great assortment of other breakfast items and coffee that was "to die for". As soon as we came into the breakfast area, we were kindy greeted by Gricelda. She was so kind, even when messes were made (I made a huge mess with my oatmeal). She made a joke out of it it and made me feel at ease- she could tell I felt bad about it. I heard her speak kindly to other guests, as well.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah O, Manager at BEST WESTERN at O'Hare, responded to this review, 4 weeks ago
Wow! Thanks for the great review! We are pleased you enjoyed your stay! Happy to hear you liked our Continental Breakfast, and Gricelda took such good care of you! She is a true asset to our team. Come visit us again at Best Western O'Hare, and make sure you stop by the Front Desk so we can thank you personally for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN at O'Hare

Address: 10300 West Higgins Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN at O'Hare 3*
Number of rooms: 142
Official Description (provided by the hotel):
This Rosemont, Illinois hotel is one mile from O'Hare International Airport and the Blue Line train serving downtown Chicago 24 hours. The Best Western At O'Hare offers guests a variety of convenient dining options on site. The Pine Grove Restaurant offers the best breakfast in Rosemont along with fresh lunch items and great dinners. Shoeless Joe's Alehouse, guests enjoy an American style bar serving a wide variety of specialty beers along with an excellent menu, from appetizers to complete dinners. The hotel offers a 24 hour shuttle to O'Hare airport. ... more   less 
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Also Known As:
Best Western At o`Hare Hotel Rosemont
Best Western Hotel Rosemont
Best Western Rosemont
Rosemont Best Western

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