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“Very dated, OK for one night if there's nowhere else.” 3 of 5 stars
Review of BEST WESTERN at O'Hare

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BEST WESTERN at O'Hare
3.0 of 5 Hotel   |   10300 West Higgins Road, Rosemont, IL 60018   |  
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Ranked #16 of 16 Hotels in Rosemont
London, United Kingdom
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
“Very dated, OK for one night if there's nowhere else.”
3 of 5 stars Reviewed July 8, 2014 via mobile

Rooms and corridors in desperate need of a facelift. Elevators are obviously very old. The staff were friendly, and the attached sports bar served a decent pint and food. I probably wouldn't stay again.

Stayed June 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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303 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Michigan
Top Contributor
85 reviews 85 reviews
24 hotel reviews
Reviews in 52 cities Reviews in 52 cities
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed July 1, 2014

Pros: Room was clean and comfortable and price was under $100 for the night.
Cons: Construction in the area. Adjacent to (as in 'shares a hallway with') Shoeless Joe's bar and Grill (which was good), a diner where you are supposed to go for breakfast with your voucher(can't bring breakfast back to the room), and Enigma dance club which is open nightly til 4am. The music was under control and there was a security guard, but there were young people laughing, smoking, hanging around the parking lot all night, just not what we were expecting. Plenty of party goers seemed to have rooms at the hotel too. Staff at the tiny front desk seemed too overworked to be pleasant. Elevators were ancient, thank goodness for the stairs. Room had bare minimum towels and minimal toiletries.
Too many choices in the area, I'd spend $20-$50 more next time to be somewhere newer and adult traveler focused.

Room Tip: The exit for this hotel has a coins only, unattended toll booth, bring $2.00 in change or you'll...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halle L, Director of Sales at BEST WESTERN at O'Hare, responded to this review, July 8, 2014
Dear Kikis Delivery Service:

Thank you for taking the time to share your feedback with us during your recent stay. Iwas happy ot hear that yo enjoyed your guest room cleanliness, comfortablility and pricing. Your comments with regard to our food and beverage outlets will be shared with the rest of the team,so that we can better control our customers' expereince.

Again, thank you for your time, and patronge. We have many exciting changes happening in the next few months, and do hope you will afford us another opportunity in the future.

Best Regards, Halle Long, DOSM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnetonka, Minnesota
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 30, 2014

The hotel is located in an older building, so the exterior, common areas and bathrooms are pretty dated. The room itself seemed more recently decorated and was nice. The beds were clean and A/C worked well. Free breakfast was included with our stay, which was in mediocre. Food selections included pancakes, scrambled eggs, toast, cereal, yogurt, juice, milk and coffee. I was expecting more, since it was held in a restaurant on premise, but it was one of the most meager continental breakfasts I've had in the States. Shuttle to and from the airport was on time and convenient. Staff was kind and let us keep our bags in storage after checkout, for free.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearl City, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 28, 2014

Electrical issues in the room, damaged extension cord, electrical socket loose. Some staff members were rude, but kudos to Robert, Gaby, Danny Terri and Leslye. Rooms were clean but missing towels and bath left a lot to be desired, hotel needs updating. Only thing going for it is Shoeless Joes' sports bar.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 25, 2014

The staff is very nice and they make you feel very welcome. The rooms are slightly dated but clean and comfortable. The bed is very comfortable! The rooms on the first floor has been renovated and is very clean and up to date in decor. The hotel is very close to O'Hare Airport. Shoeless Joe's Bar and Grill attached to the hotel as well as Oine Grove Restaurant so there is no need to fight the elements (i.e., snow/rain) to get a bite to eat or get a drink. I really like this hotel for all it has to offer.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2014

great place to stay close to airport and fast pickup an delivery. Would recommend this place to anyone. Will be staying here again when in the Chicago area. could use better prices for the pop and candy, seemed a little high

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton, California
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 22, 2014 via mobile

It staff was nice. There is a bar and grille attached that had great food. Other than that.....terrible.

The halls smelled of old moldy hotel. The parking lot was terrible. There is a parking lot next door for park and fly and that seemed safer than the hotel parkino lot.

The shower had black mold under the soap holder and shower bar. Sink was turning green from the nickel sink fixture aging. Towel had a long hair and was rough like sandpaper.

  • Stayed June 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN at O'Hare

Address: 10300 West Higgins Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 16 Hotels in Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN at O'Hare 3*
Official Description (provided by the hotel):
This Rosemont, Illinois hotel is one mile from O'Hare International Airport and the Blue Line train serving downtown Chicago 24 hours. The Best Western At O'Hare offers guests a variety of convenient dining options on site. The Pine Grove Restaurant offers the best breakfast in Rosemont along with fresh lunch items and great dinners. Shoeless Joe's Alehouse, guests enjoy an American style bar serving a wide variety of specialty beers along with an excellent menu, from appetizers to complete dinners. The hotel offers a 24 hour shuttle to O'Hare airport. ... more   less 
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Also Known As:
Best Western At o`Hare Hotel Rosemont
Best Western Hotel Rosemont
Best Western Rosemont
Rosemont Best Western

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