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“Great Place for the Business Traveler” 4 of 5 stars
Review of BEST WESTERN at O'Hare

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BEST WESTERN at O'Hare
3.0 of 5 Hotel   |   10300 West Higgins Road, Rosemont, IL 60018   |  
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Ranked #16 of 16 hotels in Rosemont
Ketchikan, Alaska
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Place for the Business Traveler”
4 of 5 stars Reviewed February 7, 2013

Nice, well appointed rooms...good value for cost particularly with continental breakfast included. But, there are two things that make this hotel shine. The staff are pros at customer service, from my initial welcome greeting to good-byes at the airport, I felt totally cared for, felt I received exemplary service at all times. The hotel provides free shuttle service that includes airport and local destinations...being in town for a trade show at the convention center, this service was invaluable and what a treat that if I asked, the driver would gladly stop by a store on the way back to the hotel so I could pick up any incidentals for the evening. I would gladly stay here again or recommend to other business travelers.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Director of Sales at BEST WESTERN at O'Hare, responded to this review, February 16, 2013
Thank you for such a wonderful review. We value all of our guests and try our very best to make your stay enjoyable. We're thrilled when our guests take time to compliment us. We will make sure to pass it on to our team.

Besides our 24-hour free airport shuttle that runs every half hour, we also offer transportation within 3 miles of the hotel between 8 a.m. and 10 p.m., and this includes the Stephens Convention Center and the Allstate Arena.

Once again, we appreciate your review and we hope to have you as our guest again in the near future.

Sincerely,
Maria Rowland
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Grand Rapids, MI
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 27, 2013

Nice room, covered parking up to 14 days, which was great for keeping snow off car. Great staff. Continental breakfast offered eggs and pancakes made to order. Very close to airport with shuttle service 24/7 every 30 minutes.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Director of Sales at BEST WESTERN at O'Hare, responded to this review, February 2, 2013
Thank you for taking the time to write a great review of our property. I will make sure to share it with the rest of our team.

Our Park & Fly package offers a one-night stay and parking for up to 14 nights. Guests can either leave their vehicles in our main parking lot or in the garage, then take the hotel shuttle to the airport. Shuttle service is 24 hours and picks up our guests every half hour from our lobby.

We are glad to hear that you enjoyed your breakfast. Continental breakfast is complimentary to all our guests. The buffet is set up in our on-site restaurant, Pine Grove, so the eggs and pancakes are fresh from our kitchen.

Once again, we appreciate your time and we hope to see you again in the near future.

Sincerely,
Maria Rowland
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Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 25, 2013 via mobile

We've stayed here many times before flights out of O'Hare. The renovations are done and the hotel is very nice now. Two choices of restaurants on the premises give you a choice of dining. Shoeless Joe's is our favorite for a sports bar atmoshpere.

The staff at the hotel are very friendly and the price of the hotel is right! We paid $112 with tax for a room and up to two weeks parking. Can't beat the deal. Shuttle to the airport is 10 minutes.

Well worth the stay!

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Director of Sales at BEST WESTERN at O'Hare, responded to this review, February 2, 2013
Thank you for taking the time to write a review. The renovation on our first floor was finally completed last August. We also replaced the old televisons with new ones.

Our Park & Fly package offers a one-night stay and parking for your vehicle for up to 14 nights. There is a parking option in our main lot or in a garage. The hotel shuttle to O'Hare Airport runs 24 hours a day and picks up our guests from the hotel lobby every half hour. On the way back, guests can catch the shuttle from Door 2 at the Bus Shuttle Center or from Door 5E at the international terminal.

Once again, we appreciate the great review. We are glad to know that you had an enjoyable stay, and that you have stayed with us many times in the past. If you ever need assistance with your future reservation, please feel free to contact me directly. We hope to see you again soon.

Cordially,
Maria Rowland
Director of Sales
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Vancouver area
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 12, 2013

We stayed here because I often stay at Best Western so thought I could rely on them. We were waiting to hopefully fly to NYC but our flight was delayed so much and we didn't like this hotel so moved downtown. I was dissapointed with this hotel.
Rooms are small and very dated. Wireless in rooms were non existent not only for us but others so the lobby computers were very busy.
As soon as the hotel got full due to Sandy, they jacked up the rates. We asked to extend our stay until Wednesday but they only booked us until Tuesday, which in the end worked in our benefit as it allowed us to leave 1 day early.
The best thing about this hotel is the proximity to the airport and to the L-Train to downtown. You can take the hotel shuttle to the L-Train station at the airport and its only 1 train to get downtown.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Director of Sales at BEST WESTERN at O'Hare, responded to this review, January 22, 2013
Thank for your time. I sincerely apologize for the inconvenience. I tried to contact you last week to follow up on your review. If you don't mind, can you please contact me directly at the hotel?

We welcome all our guests' reviews, they help us strive to improve our service.

To respond to your comment about raising rates - our rates are set up in advance and while it's true that we can make changes at any time, we did not make any changes on the dates that you stayed with us.

Once again, we appreciate your time, and I hope to hear back from you.

Sincerely,
Maria Rowland
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 of 5 stars Reviewed January 6, 2013

Our breakfast hostess, Marie, was extremely helpful and friendly. Good breakfast. I would recommend this hotel. Great location/proximity to airport, guest laundry available/punctual shuttle/microwave & mini refrigerator in room.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Director of Sales at BEST WESTERN at O'Hare, responded to this review, January 19, 2013
Thank you for taking the time to write a review. We forwarded your wonderful comments to Marie, our breakfast hostess. We are working on offering more variety to our continental breakfast.

We are happy that you had an enjoyable stay and we look forward to hosting you and your family again soon. We truly appreciate the recommendations.

Sincerely,
Maria Rowland
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orchard Park NY
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 24, 2012

I booked this hotel for both a sleep room and meeting room. The Director of Sales - Maria Rowland - was AWESOME as she hooked me up and made the stay a total success - kudos to Maria. The other staff members were also very pleasant and helpful. The room was clean. The shuttle service to and from ORD was right on time. I even arrived in Chicago around 11:00 AM and they let me check in. If I had one minor issue with the hotel - and mind you superficial at best - it does look older than more modern hotels and I think just some minor renovations will have it looking circa 2012. The restaurant and sports bar attached to this hotel is a great place with a friendly staff (though a bit pricey). However, you can not charge your bill to the room. I will be coming back to Chicago and I will stay there again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Director of Sales at BEST WESTERN at O'Hare, responded to this review, January 19, 2013
Thank you so much for the great review. We are very happy that your meeting and the room accommodations went well even with the late minor changes.

We hosted your group in October. We made more improvements with our hotel - the renovation on the first floor, including the lobby, has now been completed. We are excited that all the televisions have also been replaced with flat screen ones.

Besides our own restaurant, Pine Grove, we have two other dining/lounge options. However, since we do not run and manage these two other venues, our guests cannot post charges to their rooms. We apologize for the inconvenience.

We appreciate your time in writing a review, and we look forward to hosting you and your group again in the near future.

Cordially,
Maria Rowland
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 19, 2012

Let me first start out by saying that the staff at this location was very friendly and professional. We checked in around 2:30 and our room was ready to go so we went to our room to get situated. The hotel is an older Best Western and could use a little TLC but overall it appeared on the surface a decent establishment. We were in town for a concert at the Allstate arena and picked this hotel due to its close location and we could walk there and not have to pay an extra $20 for parking. The hotel suprised us and actually offered us a shuttle to the venue (which was a nice surprise). The driver was very cordial. After the concert was over and we headed back to the hotel is when we started to notice bigger issues. First we went to get some ice from the ice machine and the first one I went to was not on (the second floor) so then I had to search out the other one on the first floor (mind you our room was on the 3rd floor and it is now after midnight). Then when I got back to the room and we were getting ready to go to sleep I went to pull the shades and the sheer was coated with some moldy stain that upon further investigation actually started on the ceiling and dripped down to the sheers and the floor. At this point as disgusting as it was it was after midnight and we did not feel like packing up to change rooms so we just went to bed. Keep in mind this stain on the sheer was not a new stain and was purley neglect as it looks like it had been there for quite some time. We did get a decent nights sleep and woke up and was on our way. If it wasn't for the disgusting issue this would have been a great stay as stated the staff was great. I did email a letter to Best Western and they were very cordial in responding quickly and I do believe the issue will be fixed (and probably already has been). So as stated in the title this stay was going good until......

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Director of Sales at BEST WESTERN at O'Hare, responded to this review, January 19, 2013
Thank you for taking the time to write a review. We sincerely apologize for the inconvenience. I'm glad to hear that the issue has been taken care of already.

Not too many hotels in the area offer a shuttle within a 3-mile radius, and we do offer this service between 8:00 a.m. and 10:00 p.m. At times, we asked one of our team members to stay a little longer if there is an event in the area, especially when there is a concert at Allstate Arena even though it is within walking distance.

We continue to make improvements in our hotel. We have finally completed the renovation in our first floor, including the lobby, and we are very excited that we also now have new flat screen televisions in all our rooms.

We truly hope that you will come and stay with us again. Please contact me directly when you plan to attend another concert at Allstate Arena or you just want to stay in the area for any other reason, and I will personally take care of your reservation.

Sincerely,
Maria Rowland
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN at O'Hare

Address: 10300 West Higgins Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN at O'Hare 3*
Official Description (provided by the hotel):
This Rosemont, Illinois hotel is one mile from O'Hare International Airport and the Blue Line train serving downtown Chicago 24 hours. The Best Western At O'Hare offers guests a variety of convenient dining options on site. The Pine Grove Restaurant offers the best breakfast in Rosemont along with fresh lunch items and great dinners. Shoeless Joe's Alehouse, guests enjoy an American style bar serving a wide variety of specialty beers along with an excellent menu, from appetizers to complete dinners. The hotel offers a 24 hour shuttle to O'Hare airport. ... more   less 
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Also Known As:
Best Western At o`Hare Hotel Rosemont
Best Western Hotel Rosemont
Best Western Rosemont
Rosemont Best Western

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