While this hotel is in a great location close to O'Hare, it is in very bad need of some upgrades and just some loving care. I landed at O'Hare after midnight and waited at the Bus/Shuttle center for about 20 minutes for the hotel's shuttle. I then tried to call the hotel and tried 4 different times over the next 10 minutes and the call was never answered. Luckily, 5 minutes later the shuttle did arrive.

The rooms are very basic and have had some upgrades to the drapes and bedding, however, it is still very old in appearance and the mattresses very desperately need to be replaced. Also, there appeared to the a lack of attention to detail as the remote control was covered with marker and should never have been allowed to be used in a room under any circumstances.

Overall, I am not sure I would choose this hotel again - especially with the numerous other options by O'Hare.

Stayed 1 night during business trip, the hotel is run down, the middle eastern guy in the front desk seemed mostly annoyed by the fact that 2 guests had showed up to stay in "his" hotel. The room was also run down, very old tv and noisy AC. Overall a bad place to stay. And overpriced!

We stayed at this Best Western before an early flight at O'Hare. The rooms are fine, but difficult to transition to as we had just checked out of the Chicago Hilton. The non-smoking room was a little stale smelling with smoke though, and this was probably my only complaint. The free shuttle to the airport is a great bonus.

We could not get a room in downtown Chicago for our first night of a 4 night trip due to the marathon, and picked this hotel for our first night, which was a good choice. The corridors are a little dated but the room was pleasant and clean and a decent size. Staff were very friendly. There is a free shuttle which runs 24 hours every half an hour to and from the airport. Door 2 of shuttle bus area at airport. There is an adjoining restaurant which was good, and it serves a good complimentary continental breakfast in the morning - breads, pancakes, cereals, juice, pastries. The bus driver took us back to the airport the next day to get the blue line into downtown to continue our holiday. A little far to stay out of town for all 4 nights but good for the first night.