I only spent one night here before an early morning flight out. Thanks to other reviews on this site, I wasn't expecting much - and that's exactly what I got.

There is nothing wrong with this hotel, but not a whole lot right about it either. The room I got was very clean and the bed was comfortable, but the room was also very small and old.

It is close to the airport - but all the hotels at O'Hare are close to the airport. It was $129. for the night, which was cheaper than any of the other chain hotels that night.

For the price, this is a solid value hotel. The room was larger than most chains today. All amenities were as described. We utilized the 24 hour shuttle to O'Hare Blue Line train station on three consecutive days and experienced no problem with the shuttle service. There are two onsite restaurants that both had decent food. The hotel staff were efficient, not overly helpful but efficient.
If you want pampering or additional travel advice, etc., I would say you need to spend the extra $$ for a higher grade hotel. If you are seasoned traveler, this hotel will more than meet your basic needs.

I booked a room, giving my credit card info and saying that I would be late and that my husband would be checking in early. We got a confirmation number, and the confirmation that my husband would be able to take an earlier check in. When My husband arrived at 8:00p.m.
he was denied entry., forcing him to stay in his car for three hours,
unable to rest, shower, shave and prepare for my arrival. He had to dry shave and change his clothes in our car. When I finally arrived at midnight, the night manager, JohnPeriaswamy, postured himself in a most inhumane, unpleasant and threatening manner. When I expressed my distress his response was'"Do you want the room, or not?"
I am a senior citizen. I believe I deserve the respect and consideration due a woman of my station in life, My husband, too, should have received the respect due a man of his stature. Instead, we we rebuffed and treated in an appallingly cruel manner. It is my intention to address this matter to the president of Best Western Hotels. I will also site the deplorable conditions of the facility.

I agree that this is probably one of the most boring, drab Best Western's around. I think it definitely needs updating.